A quality company that I would highly recommend to anyone.
Areas Of Satisfaction - The workmanship was very good.
Areas Of Satisfaction - I was satisfied with Eric, the man that came out and took care of the roof. He followed up and corrected what was wrong.
Areas Of Satisfaction - I was most satisfied with the quality of the work.
Areas For Improvement - They didn't fall short. I even referred them to my father and two of my neighbors.
Areas Of Satisfaction - There wasn't one area in particular. The whole experience was great.
Recognized Excellence - Tim did a great job. I dealt with him the most. He was friendly, on time, and worked well with my insurance adjuster.
I received a good quality roof. It was efficient and I am happy we did it.
Areas Of Satisfaction - I was satisfied with everything from beginning to end of project.
Recognized Excellence - I would like to recognize Tim the project manager.
Additional Comments - They did a great job and I appreciate their work.
I'm happy with the job they did and will be looking for some similar stuff in the future. They will be the first ones we call.
Areas Of Satisfaction - This is the first time we've ever done anything like this so I didn't have any experience other than this. They did a very good job and were very good to work with.
Current Referrals - I would highly recommend Monarch Construction & Roofing.
Recognized Excellence - Chris came up and did the estimate and the project leader did an outstanding job.
Areas Of Satisfaction - I love my roof and I like what they did with the siding.
Once they get started on the roof it goes by quick. they're very good at what they do.
Areas Of Satisfaction - The owner was very sensitive to my needs and questions. i felt that i always had choices and they listened to my concerns and thoughts.
Recognized Excellence - Kari was great to work with. She set me up with a payment schedule which was great!
Areas Of Satisfaction - I was most satisfied with the paint crew themselves. They were nice, polite, and did high quality work.
Areas Of Satisfaction - I was most satisfied with how comfortable the owner made me during our meetings.
I was really impressed at the beginning, but it's been three or four months and not all the work is done.
Areas Of Satisfaction - The salesperson was good.
Additional Comments - They did a fine job.
Areas Of Satisfaction - They did a good job and did it in a timely fashion. They did what they said they would do and everything came out good.
Current Referrals - I already gave their information to a couple of friends.
Recognized Excellence - Tim Flores provided exceptional service.
Areas Of Satisfaction - Their people were genuine, courteous, professional, and helpful.
This is because of all the aftermath.
Areas Of Satisfaction - I was most satisfied with the timeline of completing the work, initially.
Areas Of Satisfaction - They did high-quality work, as far as I could tell.
Recognized Excellence - Jon and Joshua provided exceptional service.
Areas Of Satisfaction - I was most satisfied with the cleanliness. The crew kept the job site clean.
Recognized Excellence - I would be happy to give a shout to Miguel.
Areas Of Satisfaction - I was most satisfied with all the employees and the way the work was done. I'm happy with it.
Areas Of Satisfaction - The crew did a very good job of keeping things clean and did a very good quality paint job for me.
Installation Crew - They did a good job.
Additional Comments - They did a good job.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Monarch Construction & Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys