Very quick and efficient work.
Mohave Cleaning and Restoration responded to my water loss, and damages incurred as a result, very quickly. Even though I was somewhat distressed and stressed at the damage, Michael and Doug surveyed the damaged areas and appeared to know exactly what needed to be done. Without hesitation they began the clean up and my confidence of their ability to do the job was restored almost immediately. They were friendly, but professional, and on the job daily until (4 days later) the property was ready for the next reconstruction repairs. I hope I never have another property loss, but will not hesitate to call upon Mohave Cleaning and Restoration if it should ever occur.
I could not have asked for a better experience.
I don't like the answers for the delays I have had.
Area Of Satisfaction - I was most satisfied with them calling me back and answering my questions.
Area Of Satisfaction - The initial contact staff person was very knowledgeable and professional. He took the time to explain the restoration process that was needed and patiently answered all our questions.
I would not use them again or recommend them to anyone.
Area Of Satisfaction - Mohave was onsite within 2 hours of my phone call to the insurance company. Each person / team member was courteous and polite. They were cautious and handled all the damaged material as well as the salvaged material very well. They too were mindful and respectful of the existing finishes. For these reasons, I would recommend Mohave.
Area Of Satisfaction - I was satisfied with how professional everyone was.
Additional Comments - It was all good.
Additional Comments - Mohave Restoration did a great job and were quick to respond
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Mohave Cleaning and Restoration as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys