I am very satisfied. I am very happy with the service and the installation, and they were professional. I wish every company did things as well as they do.
I was disappointed that the "project manager" was not the supervisor onsite. He helped set it up and was a good salesman but did not manage the job. Sort of a bait and switch.
They did an excellent job and I would highly recommend them.
I absolutely will recommend MLM. I have already.
My entire experience with MLM Home Improvement LLC was top notch. Installation was on time, efficient, and well done. Care was taken for safety and immaculate cleanup/ real pros all the wsy
The workmanship and fervor of the roofing and home improvement team was highly efficient and thorough. They arrived at my home and were done with new roof and gutters within 6 hours! The roof and gutters look awesome and I am very pleased with my experience with MLM, on the whole! 5 stars!
Commitments made during project planning discussions were kept.
I have already recommended a friend to MLM Home Improvement!
The whole experience from beginning to end was very pleasant.
Unfortunately I did not have a great experience with MLM Home Improvement LLC and don't recommend this company to those looking to complete any house work. At first I was interested in the company as I saw many of their signs and flyers around. They initially seemed like a great company to reach out to and my intial meeting went well. During this meeting we discussed what materials and methods would be best for what I was looking for. After this meeting the supplies that were brought and the work that was done never aligned with what was initially discussed. On the numerous times I brought this up and asked to speak to the intial representative I was given the run around. I was told he wasn't available, that he was not a supervisor, and then eventually that he no longer worked there. In addition, the group did not complete the work on time and needed to be followed up with several times to get the job complete. The group has very poor communication amongst themselves, are highly disorganized, and I never saw the same person twice. I am extremely disappointed with the work and the materials that were used. Steer clear of this company and their intial methods to lure you in.
MLM Home Improvement LLC was the utmost professional as far as dealing with me as a customer. I appreciate their time and due diligence in making sure I was aware of every step along the process.
MLM Home Improvement did well with the shingles and the warranty.
Very impressed with Chris Polhemus, who was extremely professional and knowledgeable, and the entire MLM team that worked together to replace our roof.
I felt MLM went the extra mile to make sure I was satisfied.
Everything worked out fine.
Ronnie was great in following up on emails and phone calls. Ronnie did a great job resolving issues with the Main Office Personnel with Mark in the Office. Would refer other work to Ronnie.
I would highly recommend them to do any exterior projects for my friends and family. They provide above and beyond 5 star service. They also live up to their company's core values!
This was the second project completed by MLM and it was as good as the first. Fast, efficient, communicative, responsible, neat. They put a whole team of people on your job and they are always available. I wouldn't hesitate to call them again and I highly recommend them!
I have only had the roof for about 2 months. I am pleased so far with the appearance of the roof.
I would not recommend MLM at all because the communication by the sales representative, Chris, that was very poor and he was not upfront about the cost until the work was completed. After requesting an addendum that I approved by email about a specific item with a specific cost, the price at the end was surprising higher that agreed on. He was trying to tell that the total cost was after applying the credits which is a none sense.
I like Joel Rosenbloom. He is very very good. I would definitely recommend. He walked me through every step of the way. He is very professional. He definitely helped me make the decision to go with this roof and with Owens Corning. Many homeowners only do this once in a lifetime. He is very trustworthy and made me very comfortable and made me feel like I was making the right decision. He is very good.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of MLM Home Improvement LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys