They were far and away the best company to roof our house of the 4 firms we've used.
I would give them a higher rating if they are going to work on providing the warranty documents after the installation is complete. They could be more cooperative when providing the warranty papers.
Are you an out of state Minnesota Home Owner? Think twice! It has taken me a year to hopefully find the right words to help anyone doing some research.
Former Resident/now out of state owner of 2nd home in Minnesota.
Insurance Adjuster Quote: $14,921.80
Midwest Exteriors Plus Quote 'matched to the penny': $14,921.40
Midwest Exteriors Plus eventual compensation? $37,099.91 [YES; a full 249% above their original quote.]
Gutter Guards ($690.00) to be paid by us, separately.
Our cost: was not 1, but 3 separate trips to MN in dealing with Midwest Exteriors Plus and a $2500 deductible included in above compensation.
We're out about an extra $3K for travel back and forth to handle M.E.P.'s mis-managing of our contract/claim.
To be honest, after seeing what I felt was inflated compensation, I did ask that they forgive my $2500.00 deductible for which they replied, 'it would be illegal'. They're right! Ha!! I did offer hope that EVERYTHING was legal...
Hail damage from June.
Adjusted by insurance and Estimated by contractors in AUGUST; signed in OCTOBER with Midwest Exteriors Plus (because they did my neighbor's roof), and I paid a $5464.00 dwnpymnt for work to be completed in MAY (yes; 7-months AFTER signing).
FULLY COVERED matching INSURANCE WORK
Heads-up! With Midwest Exteriors Plus- your contracted work and communication about your contracted work regarding its schedule date may get sidelined by a Fishing Opener. You might discover this anomaly while waiting for days on the follow-up to their, "I'll look into that and get right back to you."
Midwest Exteriors Plus Cntrctr/Estimator will read insurance adjuster's quote and match it and may include something extra (to get your business [for us, it was re-siding back-side of garage]). The other contractors offered this too.
IMPORTANT; they will include on every contract the words, "Insurance supplements may be added to the final contract price". In my opinion, this is code for "We will do our best to find cause & maximize your insurance claim to our benefit" We actually received inventory items and products delivered to OUR house that were obviously for their OTHER projects... interesting.
As a conscious client, we scheduled our work months in advance, to give everyone at M.E.P. enough time to organize, order, deliver and execute on schedule without incident and easily within the parameters of time allotted by claim.
All that time...
They waited until only days before execution and we're calling them by the way, to pull up our file and they cannot remember what the job entailed, how to look-up or read an 'exact-imate; then forget what was promised as a bonus (on the contract [back-side of garage]), assign half the job and continue to lie to us on the phone about what's covered [and not] on our claim. Add a little, "Our guys are too busy now, and their rates have doubled, and people are going up to our guys and offering bonuses to join their crews". You can imagine how frustrating it was to know we were flying to MN in 2 days, to unfinished work without one representative from M.E.P. showing-up. ($37K client?)
When we questioned their obvious mis-reading of the insurance claim/coverage, they treated us as ill-educated on math, time, weather, and the demands set-forth on the Midwest contracting industry- even though we intentionally booked this 7 months in advance.
Before hanging up, we questioned, "How could you ONLY put siding on only the back of the garage... saying you used "cheap Menards siding" since it "wasn't covered" and then saying it "WAS covered?" This is not what we agreed to; this is not what we wanted.
Their retort, "It's the insurance companies fault on what they'll actually cover, I want a Corvette in my garage, it doesn't mean I get one."
10 minutes later... he calls back apologizing; saying he read the Exactimate again, 'this is so confusing'... 'just called your insurance adjuster and she said they'll cover the back of the garage AND the front and sides' Now he's begging me to complete the work.
My adjuster: "No call was made."
It was ALWAYS covered and they didn't listen as I sat helpless in their assumptions; they had months to get this straight; they acted like I had no idea what I was talking about and then when confronted on the facts and how dumb it was to Side ONLY the back of the garage and not the rest; they say the "Corvette" line [above]?
Adjuster said, M.E.P. knows this and it'll be hard to find another at this point.
Informing Jorian about having to fly back more than needed, wasting 5 days away from my family, and an extra $3K for the 2 extra trips.. he offered to only take off the Gutter Guards [$690], since it's "not our fault you live out-of-State."
$100 gift card for being treated like crap.
PS They replaced the quality Sunroom Siding by "matching" the 'cheap Menards siding'. Exhausting.
They did a great thorough job and would highly recommend them.
Quality of materials and workmanship is very good. Scheduling and communication with management is not that good. It took 8 moths from the time the order was placed until completion. We had to initiate all phone calls to find out when our project was scheduled. We did not hear from Midwest Exteriors until 4 days before they wanted to start. Did not describe detail of storm windows not matching existing windows.
Everything went really well.
I think they are very professional!
I wouldn't recommend them. It's a hit or miss.
Good work. On time.
I had an excellent experience from start to finish.
I interviewed 3 different companies; Midwest had the best warranties (Owens Corning), stable work crews, and even came in at a lower cost. Midwest exceeded expectations consistently throughout the process, which was actually almost 4 months long due to home owners insurance delays. Every person that made contact with our family was respectful and clearly communicated to us. From the initial salesman, the onsite work crew, the project manager, to the secretary our inquiries and needs were consistently addressed without delay.
They did an awesome job. They spent time and did a great job. I am happy with them.
We are extremely happy with the quality of work done by Midwest Exteriors Plus, Inc. We feel like we got a great value for the work that was done. The comprehensive warranty offered was a significant deciding factor for us!
Great job at a fair price
There was no swearing and I thought that was excellent.
I could not recommend anyone more.
I would use the company again.
They have great workers and my project was a job well done.
I am completely satisfied.
Good job well done. We are very satisfied.
I'm a returning customer. Our roof was damaged in 2008 and they did it then. That's why I chose to use them again. They did a nice job both times
The work provided by Midwest Exteriors was great. However, they agreed to take a credit card payment. Then after the work was completed, said I would have to pay an additional $300 to use my credit card. Shady in my opinion.
It was tremendous. Midwest is very professional, courteous, respectful and efficient. I can't say enough good things about them. I will definitely call them back.
Areas Of Satisfaction - Midwest is the first company that has had someone come back after the job was done to make sure I was happy. Their customer service is wonderful.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Midwest Roofing, Siding & Windows Inc as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys