JAMIE and all the employees are wonderful to work with. Helpful, understanding ,easy to work with, they feel likefamily. They show up when the appointment has been made, workers very efficient, clean up when job is done.Windows are wonderful for replacements. We did not have any finish work when the job was complete.Very happy with them!
Areas Of Satisfaction - I was most satisfied with the installation because they are good people, friendly, and did the job very well.
Recognized Excellence - Everyone was great. Shannon was great with communicating with me and scheduling. Ryan was great with coming out and giving me an estimate.Monte and his crew were great when they came out to put everything in and clean up.
All the crews were very friendly(windows,siding, & guttering) even engaging with our small children. Very polite and efficient work. There was an ease about them, no arguments, just fluid movements of a team that knew what the other was going to do. Very impressed with their quality of work and quality of person doing the job!
Clean & Safe - Even in the tough Kansas winds at the time, everything was kept neat and tidy.
Recognized Excellence - You should be very proud and appreciative of your whole crew. It is very rare to find a crew that will work together so well, with manners, efficiency, and knowledge of their craft. Well Done!!
The installers were very professional.
The project from start to finish was very professional and easy. I travel a lot and had a last minute trip come up for the day of the project, Shannon adjusted their schedule so the crew could meet me prior to catching my flight. I was so impressed with the team at Midland Exterior that I had no reservations leaving for the day. I came home to a completed project, no mess, no fuss. I will definitely use Midland Exterior again and again.
Recognized Excellence - I would like to recognize Monte Adkins for his exceptional service.
We are so happy with our new windows! Marvin and Midland are the best! We did a lot of research on replacement windows, and we feel we got the best ones out there. Everyone was very professional...they all took their shoes off every time they came in the house, so clean up was minimal. Our house is warmer, cleaner and quieter. Thank you to James and his crew!
Recognized Excellence - James Curtis and his crew were just wonderful!
Additional Comments - We couldn’t be happier with our windows. Thank you!
They're just awesome! They did what they said they were going to do.
Areas For Improvement - Midland Exteriors did not fall short of my expectations.
Areas Of Satisfaction - I think the whole project went well.
We searched around, and felt they had the best reputation.
Areas Of Satisfaction - The crew was excellent. They were really friendly, courteous, and contentious. Shane went out of his way to explain things to me and make sure I understood why they were doing everything the way they were. I do appreciate the financing options that were available.
Additional Comments - We are looking forward to many years of a maintenance free home.
They did good work and kept me informed. They explained everything to me in detail.
Areas Of Satisfaction - I was most satisfied with the windows and the way they fit into the house.
Recognized Excellence - I would like to recognize Shane and Shannon. Shannon kept me informed or everything.
Nice work and great products.
From start to finish Midland Exteriors was a fantastic group to work with. The company actually made buying windows a pleasant experience.
Additional Comments - We highly recommend Midland Exteriors.
Additional Comments - Midland is a great company to work with and they do great work.
We love our new Marvin windows and being able to have them stained to match our 100 year old home interior woodwork was a major need for us. We also needed the old window cavities insulated and the Midland team came through big time for us on that! We highly recommend the Midland Exterior team. They were courteous and respectful of us and our home.
Recognized Excellence - We enjoyed working with Monte during installation of our windows. He was very customer focused and very respectful of us and our home.
Were very efficient.
From start to finish Midland Exteriors really knew what they were doing. We're getting ready to start a couple of other project for Midland Exteriors. They're going to end up doing all of the windows in my house. They're really top notch, I've very glad that I got hooked up with them.
Areas Of Satisfaction - I was most satisfied with their crews. Jamie was really professional and knew what he was doing. I pop in from time to time to see how they're doing.
Additional Comments - I've used them several times and they surpassed my expectations.
We replaced three entry windows and two sidelights. The sidelights were not normal size and the windows were angled at the top. Jamie came up with an innovative solution to replace three windows with one large window and create a huge focal window that completely updated our house. the windows are high quality and we could feel the difference with the area which had previously been the hottest or coldest part of the house. Their finisher cam in to stain the trim and the entire project looks seamless
Areas Of Satisfaction - the communication was amazing, I had a lot of questions and they answered all of my questions. Everyone that I felt with was extremely nice and professional. The price was very affordable ND the finished product is exactly what I wanted!
Areas Of Satisfaction - Jason, Gary and TJ were great to work with. They all answered any questions I had regarding the job. Gary and TJ were quick and very effecient putting in my windows. They both have a great sense of humor and were fun to work with!!
Recognized Excellence - Jason, Gary & TJ!! They're awesome!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Midland Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys