Personable staff who are prepared to be helpful with advice and recommendations to get the job done well.
Wonderful product and craftmanship
Quality work, quality materials equals a very satisfied customer! I won't hesitate to hire them for the roof at my rental property.
They came in 50% over bid.
This is a great company to work with, we are very happy with our new roof. I would highly recommend them!
We loved working with Metropolitan roofing and are so appreciative of our beautiful metal roof. We have already recommended them to friends and neighbors. We ran into a last minute problem with our project and Doug went above and beyond to help us find a solution. Garcia was kind and attentive throughout the whole process. We really appreciated your attention to safety for your employees when up on the roof.
You have to make sure that they use the right materials that are in your paperwork and that they don't take any shortcuts. They should also wear their harnesses for safety. The shingles were probably the best part of the project.
Over all I was not very satisfied with the company. The workers seems great but the office side of things need to work on their communication and the material that they order for jobs. The price seemed kinda high, but they were the only ones that actually came out and looked at the outside and inside of my roof.
If you want a company that is easy to work with, dependable, and does quality work, then Metropolitan Roofing is for you. Couldn't be happier with the results of a new roof on my house.
The company, staff, workers and workmanship were all professional. I was quoted a reasonable priceand they honored it. It will lst 20 year with the guarantee and will probably outlast me. I am completelysatisfied and would recommend them to anyone.l
The crew that has been here to do the installations (20 skylights!!) has been exceptional in every single possible way. They work together to solve every little detail and problem that comes up, the finished product is immaculately installed with NO loose ends or unfinished edges, my home and yard is cleared of all debris, and every single nail or screw is vacuumed or picked up with a magnetic broom. I could not possibly express my full respect in words. Craftsmanship, integrity, professionalism at its highest level, from beginning to end. And no, I am not related to any of them connected with the company, nor was I paid to say nice things. These guys are a treasure and I consider myself supremely lucky to have hired Seattle Skylights to turn my perfectly good roof into Swiss cheese in the dead of winter (I was sure I had lost my mind when I decided to do this) and once they started, it did not cause me a single moments' worry about how it would work out in the long run, because once they started, it was clear that my home was in good hands, they knew what they were doing, and was given the best of care.
Professional and quality craftsmanship. Our house looks bright and incredible.
Overall a great company who is fairly priced and does beautiful work. Some lack of communication between their office staff, work crew, and the person giving the estimate and the timeline for the project which trickles down to the customer so you may need to be proactive in contacting them. When I did contact the office staff or communicated with the crew at my home, each were wonderful to work with and took care to answer questions and address my concerns. The work crew went above and beyond using their talented skills to give us a completed project that we were happy with.
I feel like I got a great value. It was a professional interaction from beginning to end. The roof looks great, and I would call them in the future for anything.
We were referred by a good friend, and we feel they were even treated better than our friend - who was very satisfied with the job they had done for him. Our job required quite a lot of plywood replacement, sound proofing boards, extra venting as well as adding foam insulation. Our house seems to keep it's temp a LOT better even on these cold nights and the sound seems better as well. Thanks
My experience working with Metropolitan Roofing was very satisfactory.Everyone involved with the job was very knowledgeable and good about explaining what needed to be done.Working with their office personnel was also a cordial experience.I would certainly recommend Metropolitan Roofing to my friends. Job well done.N
Great job. Very professional and friendly crew & staff. Work was completed and invoiced at the quoted price.
The price seemed a bit high, but when you consider they had to drive 100 miles to get to the job sight, it makes sense. Unfortunately, no one in Aberdeen would even quote on the job and an authorized Velux dealer in Olympia said we were out of his service area. My wife and I were very appreciative to get the work done quickly and expertly. The crew cleaned and removed all cardboard and packing debries. The only clue they had been there were the new windows.
Did a a great job on roof with Skylights!!! Adjusted their schedule when one new skylight came broken. Finished product looks great. I would use them again for challanging and routine work.
Seattle Skylight was really great.
Metropolitan Roofing's team was very professional and responsible. Any concerns that arose were managed quickly.
The need to clean up the scaffolding and finish some trim, but overall I was good.
I already have recommended them to a friend, and they are getting it.
Metro Roofing was very up front and transparent throughout the entire process. Even when our project ran into some issues (as any home improvement project might), they were quick to respond and kept us in the loop the entire time.
I have a complicated and very steep roof. Because of this, it took a few days longer than planned, but in the end, they did a great job. Everything was top notch and I am very pleased with the results.
My roof project was scheduled quickly because of my urgent need for a new roof. Supplies arrived the day before the project started so the crew was able to get right to work. The roof, all trimming and clean up were done within 2 days of start. It looks like a quality job and I saw no remnants of the old roof or nails laying around after cleanup. I was shown examples of the materials to used prior to the job which was also a plus as the materials seemed to be of good quality. Good looking work for a fair price!!!
fast and easy, no problems
The staff was incredible!
BEWARE OF CHANGE ORDERS AND WAIVERS FOR DAMAGE. We had a new sales manager who was misleading and crooked. His name was Doug Westhoff. He offered unauthorized discounts to me and my husband that he then had to take back based on the owners decision. He was not knowledgeable of how a Change Order worked and it lead to additional unapproved fees/costs to my project.Jasmine Crews (office) was extremely hot headed and rude on the phone. Her emails were professional, so there is no written record of her lack of professionalism. She was also not organized while making appointments.Clint Christianson (owner) was not a professional. In person, he promised to "take care of us" and "we will work something out" but over the phone and email, he did none of those things. He threatened me with legal action, accused me of threatening him when I brought up his reputation and referrals in regards to his salesman's lack of knowledge and giving discounts. All of this interaction is documented in written emails. He did not take responsibility for his employee's mistakes in quoting and communication. He bullied his way into full payment.
Good experience with Seattle Skylights to fix my leaky skylights in the set time frame. Would definitely use them again.
Metropolitan Roofing crew did an exceptional job on my roof. My roof is the best looking roof in my neighborhood. I am very pleased with it. Its beautiful. I admire it everytime I drive up to my house. I will recommend Metropolitan Roofing to my friends and family and neighbors.
They are very professional and very thoughtful of my time.
The crew did excellent work. They were very professional. I love my roof. It is the best looking roof on the whole block.
From start to finish, Clint and his team were AMAZING! Thank you to Jasmine for keeping everything organized and moving forward. Thank you Jesus and other for the great job and making sure everything was completed on time. I would highly recommend Metropolitan Roofing to anyone that is looking for quality and excellent service.
I have and you are doing the house across the street!! Would love to have an extra sweep with your magnet to see if there are anymore floating screws.
I am pleased with the final product, but it was somewhat of a struggle to get there. The workmanship is fine, but all the supporting activities - communciation!, follow-thru on commitments, coherent well-communciated plan - were not very professional, such as, they finally completed the last repair over Xmas break, but nobody has bothered to call for follow-up. I guess they figure I'd call them if I wasn't happy. Don't get me wrong: I love the roof! People knock on my door to ask about it. It was a large structural rebuild as well as new metal roof. The crew did a fine job with the building part but the owner and the foreman didn't communicate with me at all, unless I happened to see them, and I was at home for the project. I recommend their work with reservations: be sure you get a detailed project plan IN WRITING, which they think is not important. Nobody works at my house if I am not at home; I suggest you be home for a new roof. MAKE the foreman communicate with you, and call the office to be sure those commitments are forwarded to their subcontractors.
They took the weight of the world off my shoulders when they did my roof.
These guys did a great job overall, the scheduling of everything was chaotic at best, however. And for the expense I expected a bit more organization. Would still recommend overall. Really like our new metal roof!
I was very satisfied! They were on time and appreciate that!
Very happy with the experience with Metro Roofing. They were personable and honest and not crazy high pressure like some contractors. All in all we are very happy with the job they did and with the friendly and intelligent working environment they provided. Yes I would recommend them.
Roofing team did a great job, fast, cleaned up and professional. The sub contractor for gutters was not a pleasant experience, waited 1 week to complete then they did job incorrectly and after 2 more weeks completed but had to jump on the Metropolitan team to get them to finish. If I were to do it again I would sub my own gutters contactor. Just not worth the cost I paid and time it took for the gutters. Also the gutter sub team did not clean up after themselves, many nails and flashing was left after the gutter team finally finished.
Aside from some initial issues with scheduling, Metropolitan roofing was amazing to work with. Part of that was due to weather and an ensuing backlog of work. Once the work started, I was very impressed. The work crew was timely and you could tell they cared about their craft. Will recommend Metropolitan to anyone I know that needs roofing work done.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Metropolitan Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys