They were very professional and detailed.
Strong recommendation for McCollum Roofing and Siding! They replaced our roof and gutters mid-October 2022, and the house looks amazing! The entire experience of working with McCollum was great - from Debbie's quick and clear email communications, to the thorough roof inspection, to the accurate estimate, to Bobby's phone and text communications, to the quality and speed of work. They did everything they said they would, when they said they'd do it, at the same price they estimated. Debbie got things off to a great start by answering our questions and scheduling the inspection quickly. Bobby did a thorough inspection, answered all of my questions, and explained the basics about the roofing process. The estimate came back to us within a few days of the inspection. All items we had discussed were detailed and all costs were listed. The estimate was in line with 3 of the other 4 we received (one was double the others). We had many follow-up questions and Debbie replied immediately. Work started about 1 week after we accepted the proposal, and took 2 days to complete. The team cleaned up around our house each day, getting all but the smallest pieces of old shingles, and used a large magnet to collect nails. The dumpster for the old roof debris was removed early in the morning the day after work was completed. Debbie, Bobby, and all of the guys were great to work with, responsive to our questions and anything we needed. We're very happy with the new roof, happy with the experience, and glad we picked McCollum!
We are very happy with the work McCollum did on our roof. They were fast, efficient and the roof looks fantastic. Bobby and his team were quick to respond to questions and communicated effectively throughout the process. We are very pleased overall.
A pleasure to deal with and very professional. Delivered as promised.
McCollum Roofing did all the work promised and in the time frame they said. This is the 2nd time I've used them. I had 2 sections that desperately needed repair in 2020 and then the main roof in 2021. I recommend them highly.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of McCollum Roofing & Siding as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys