As of right now we have outstanding issues with our project that require ordering replacement parts from the window manufacturer. Once these are (hopefully) completed, it may change this rating.
I really like the work you did the first time we had a job that needed completing. This time around was not as smooth, but hopefully this will not be the case in the future.
Terrible at follow up after called, sent pictures, d still waiting to here about resolution
McCann was a pleasure to work with. At every step of the process they were incredibly helpful and knowledgeable. They made the process as easy as possible.
Everyone was attentive, responsive, knowledgeable and kind.
I would totally recommend. McCann stayed in good communication about our order, which was greatly appreciated. When they came to install our interior door, they showed up on time, did a great job, including great clean up.
Excellent experience, quality workmanship, excellent service all around.
The whole experience was flawless from start to finish!
I was very pleased with the entire process. The installation team was very professional, and we love the look and quality of the windows.
The work was done quickly & efficiently with all debris removed.
They're an excellent company to work with.
I was very satisfied with the work and the quality of window that I ordered. However, I was NOT pleased to find scraps left on my front lawn after the workers left. I was then required to dispose of the garbage myself which was not easy as the pieces of whatever were heavy and bulky. I did report this to the company and it was to be dealt with. The workers also did not take the time to sweep the sawdust off my driveway before they left. It rained shortly thereafter and this created a slippery area.
I was satisfied because they were fantastic to deal with, very professional, and they had great communication.
Yes, I am recommending McCann Windows & Exterior to a friend. Kevin was most professional from the start to finish.
I have some helpful remarks to complete my window/dryer tube correctly !
The initial visit was thorough and answered all our questions and the installation was quick and looks great.
Staff and workers were communicative and friendly. Although the delays before we could start the project were frustrating, I understand they were out of your control and we appreciated the regular communication.
We needed a unique shape and type of window for our historic house and McCann Window & Exteriors was the only company who said they could do it.
I was likely to recommend before this most recent project, my opinion has changed.
Very pleased with the windows. They look fantastic and are easy to take care of.
Area of Satisfaction - the job was done correctly,
Area of Satisfaction - They were timely in what they committed to do, and I was pleased with that. The materials were proper as to what was described to be given to me,
Out pricing themselves past their budget.
Recognize Excellence - Kevin is someone she's known for 35+ years and always does a great job..
I have recommended them already.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of McCann Window & Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys