Great solution to replace cedar shingles on our home. The staff worked to get the job done, with a steady pace and finished in the expected time-frame. Slight changes were accommodated, with extra effort to deal with hard to reach objects.

John O'Brien, the owner, kept in constant contact with me, keeping me up to date. He was attentive and always available to answer my questions.

MasterCraft listened to our needs.They offered potential solutions (all good)They communicated openly about the costs and issues they foresaw. They were very professional and very easy to work with. Their crew was exceptionally nice. Hardie siding plus Mastercraft equals one happy customer.

We could not be happier with the professionalism, friendliness, and courtesy of all of employees.

They did a superior job in transforming the outside of our hose during a siding project.

John and his team were timely, professional, and I would highly recommend them to anyone looking for James Hardy products. As a realtor, I would highly recommend them.

They didn’t follow James Hardie Best Practice Installation Guide at all. I addressed this every time they weren’t following the guide. I was told “there are many ways to install siding”. I love my siding but I worry about the wood under siding. They didn’t follow JH instructions so who knows???

Excellent craftsmanship at a good price and a pleasure to work with.

I've worked with a lot of contractors and John's the best one. Very professional and personable. Very interested in trying new things.

We are very pleased with the quality of work John O'Brien and his crew did on our home. They were clean, courteous, and followed up on all of our requests. I can see why so many homes in our area have James Hardie siding from MasterCraft! Our home looks gorgeous and we will never have to paint again!

We couldn't be happier with the whole process from customer service, the crew and working with John O'Brien. It was great.

I highly recommend MasterCraft to anyone looking to have their house re-sided. We were very pleased with the onsite crew and with the product.

Positive experience, John couldn't have been more professional.High quality of work in a timely manner.Thank you again Bill and Tat

John was very easy to work with. Very happy with mastercraft's work

They did an excellent job.

Master craft did a great job from start to finish. Our home looks brand new.

Lead Source

Lead Source - Word of mouth

Areas For Improvement

Areas For Improvement - I could nitpick a few minor things, but I won't. They were the most professional contractors I've ever used.

Areas Of Satisfaction

Areas Of Satisfaction - Excellent communication. They worked with us at every step and gave us the information to make educated choices.

Additional Comments

Additional Comments - I highly recommend Mastercraft. Their price was fair. They did excellent work. And the communication was strong. A+

My house is a totally new with all new James Hardie and plastic trim Mastercraft did a excellent job and in a timely manner thanks a lot!!!

MasterCraft was first-class in everything they did. They were professional, courteous, and flawlessly executed the project.

Professional company with serious workers and a clear emphasis on quality workmanship.

The workmanship of MasterCraft was excellent. I was very happy with the attention to detail and the effort to make sure the project was done correctly. The importance of doing a good job showed.

very please wth workmen and job - hopefully will stand up as promised !

No.

Lead Source

Lead Source - family recommendation

Mastercraft were excellent. Not only did they do an excellent job with a challenging project (residing an 1850 home) they were courteous, attentive and took pride in their work. The latter being a hard to find quality these days. I have no hesitation whatsoever in recommending them to others.

Review

Review - Mastercraft were excellent. Not only did they do an excellent job with a challenging project (residing an 1850 home) they were courteous, attentive and took pride in their work. The latter being a hard to find quality these days. I have no hesitation whatsoever in recommending them to others.

Lead Source

Lead Source - I heard about them through the Hardie industry.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the quality of the work.

Recognized Excellence

Recognized Excellence - John and his crew provided exceptional service.

Lead Source

Lead Source - from a friend.

Areas Of Satisfaction

Areas Of Satisfaction - follow-up and willingness to correct any problems.

Current Referrals

Current Referrals - Not at this time but would recommend this company to anyone looking to have siding done.

Lead Source

Lead Source - I googled "James Hardie authorized dealers" and his name and another company came up. I interviewed both of them.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the Project Manager's responsiveness. He was great and hardworking.

In some areas the quality of the work was very good and in others areas poor. In addition, communications were lacking resulting in significant rework and the project took much longer than necessary.

Lead Source

Lead Source - The manufacturer recommended MasterCraft to do the installation.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the speed of the project completion.

Areas For Improvement

Areas For Improvement - none

Areas Of Satisfaction

Areas Of Satisfaction - all areas done professionaly

Lead Source

Lead Source - We learned about Mastercraft through the James Hardie website.

Areas For Improvement

Areas For Improvement - It didn't fall short we are very pleased.

Areas Of Satisfaction

Areas Of Satisfaction - The salesperson and crew both did their jobs very well.

Really pleased with the Hardie board product and the look, and have received many compliments. My dissatisfaction is a result of the other work and extra work. Contractor utilized the wrong insulation for 4 inch stud walls (insisted in using fiberglass suited to thicker walls, priced several multiples over the cost that I could have purchased the material for had I been able to get to Home Depot without creating a delay claim on my part). The over-thick fiberglass then had to be compressed to fit in my walls, resulting in the same R-value as the 4-inch insulation would have provided per the product literature). Crew also neglected to pack fiberglass around the window frames, even after I showed them directly what I wanted to be done at an exposed location (this was discovered through a void on the interior wall around the window casing after the work was completed). Also hired a poor painting contractor (nice fellow, but did not provide good cover over previously painted wood and left it somewhat streaky).

Lead Source

Lead Source - I was recommended by a coworker.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with John. He's a good guy.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with his ability to take our needs into account, explain how his approach would solve our problem, and how flexible he was in waiting while we processed bids. He has a wonderful winning way about him. It seems as though the quality of work is excellent.

We are very happy with the services that MasterCraft provided. We replaced windows and siding (with James Hardie), garage doors, shutters and gutters and are very happy with the results. John O'Brien and his crew were really exceptional, constantly in communication with us and we stayed on time and on budget! We highly recommend their services.

Areas Of Satisfaction

Areas Of Satisfaction - It was so easy to communicate with John--he was in touch constantly, which relieved a lot of stress. At least for us, we undertook a big project, and John made everything very manageable.

Review

Review - We are very happy with the services that MasterCraft provided. We replaced windows and siding (with James Hardie), garage doors, shutters and gutters and are very happy with the results. John O'Brien and his crew were really exceptional, constantly in communication with us and we stayed on time and on budget! We highly recommend their services.

Recognized Excellence

Recognized Excellence - John and all of the workers. The siding guys were fantastic

I got many prices for the job, and John's price was very good and competitive. He worked with me in a timely manner, set up an appointment, and went over everything. They were there every day and were pretty impressive to this day and age. The final result was beautiful and I love the way my house looks. John was very patient and excellent. Many of the neighbors have been coming up to me and asking who did the house. It is a huge improvement to the neighborhood.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the gentleman that did the work. He was such a lovely guy. They were great to my grand daughter and dog. They surprise me when they painted the dog house the same color. They are very sweet men and wonderful.

Recognized Excellence

Recognized Excellence - John is great, all of them gave exceptional service. Julio is great, those three guys were wonderful. Every one of them was outstanding. They're really good guys.

Review

Review - I got many prices for the job, and John's price was very good and competitive. He worked with me in a timely manner, set up an appointment, and went over everything. They were there every day and were pretty impressive to this day and age. The final result was beautiful and I love the way my house looks. John was very patient and excellent. Many of the neighbors have been coming up to me and asking who did the house. It is a huge improvement to the neighborhood.

Recognized Excellence

Recognized Excellence - The Project Manager did a great job keeping us informed.

MasterCraft installed a new roof, Hardie siding, gutters, fireplace re- pointing, trim work and Painting. We are very happy with the results and the speedy turnaround. John O'Brien schduled us to accomodate a summer time frame and it worked out perfectly. It is like we have a brand new home. John was very patient and took the time with us so that we chose the best colors - which is a huge decicion. the product is superior and we would recommend to anyone looking for any of these services. Thank you John, his team and MasterCraft!

Recognized Excellence

Recognized Excellence - John O'Brien was always available and worked with us to get the desired results.

Review

Review - MasterCraft installed a new roof, Hardie siding, gutters, fireplace re- pointing, trim work and Painting. We are very happy with the results and the speedy turnaround. John O'Brien schduled us to accomodate a summer time frame and it worked out perfectly. It is like we have a brand new home. John was very patient and took the time with us so that we chose the best colors - which is a huge decicion. the product is superior and we would recommend to anyone looking for any of these services. Thank you John, his team and MasterCraft!

Areas Of Satisfaction

Areas Of Satisfaction - I was very glad that when I raised issues, they were looked at and addressed to my satisfaction.

My experience with Mastercraft was all about respecting my project. They did what they said they were going to do in the appropriate timeframe. They were responsible, and clearly took pride in what they did. This was a large project and they made it easy.Beverly Cummings

Lead Source

Lead Source - Architects 2 - Charlie Navratil - Newton HighlandsMy Architect for my renovation.

Areas For Improvement

Areas For Improvement - Questions or problems John O'Brien wouldAlways resolve & work w/ me.

Review

Review - My experience with Mastercraft was all about respecting my project. They did what they said they were going to do in the appropriate timeframe. They were responsible, and clearly took pride in what they did. This was a large project and they made it easy.Beverly Cummings

I had a number projects done, breezeway and chimney besides the siding, John the owner, oversaw those projects to make sure they were done in a timely and professional manner. He was able to put it all together and make it happen as, MasterCraft crew was working on getting my siding done. They were very helpful and very efficient. They did quality work.

Lead Source

Lead Source - When I wanted Hardie siding I looked up the contractors they recommended MasterCraft as the best in the Boston area. They also had a AA rating on the Better Business Bureau.

Recognized Excellence

Recognized Excellence - The owner, John, was very good and everybody on the crew was very good.

Review

Review - I had a number projects done, breezeway and chimney besides the siding, John the owner, oversaw those projects to make sure they were done in a timely and professional manner. He was able to put it all together and make it happen as, MasterCraft crew was working on getting my siding done. They were very helpful and very efficient. They did quality work.

I was 100% satisfied with the quality of work done on my home. I would recommend MasterCraft to anyone who's looking for a home improvement contractor. All work was done as promised within the time frame I was given.

Areas Of Satisfaction

Areas Of Satisfaction - Great communication.

Review

Review - I was 100% satisfied with the quality of work done on my home. I would recommend MasterCraft to anyone who's looking for a home improvement contractor. All work was done as promised within the time frame I was given.

Areas For Improvement

Areas For Improvement - They did a great job, were effective and efficient workers.

Areas Of Satisfaction

Areas Of Satisfaction - Price and value of job. It looks amazing

My experience with MasterCraft was very satisfying. They were very professional and the workmanship was first rate. The job was done timely and there were no surprises.

Review

Review - My experience with MasterCraft was very satisfying. They were very professional and the workmanship was first rate. The job was done timely and there were no surprises.

Areas For Improvement

Areas For Improvement - I would have to say that overall they really did a good job. They had to work through some tough weather and there was a delay but I cannot fault them for that.

I purchased a rental that needed severe TLC and brought MasterCraft in to give it an external facelift and to improve its energy efficiency. The materials were top notch and looked great. They installed with real craftsmanship and took the inevitable hiccups in construction in stride. Great communicators (every day!) and showed up on time, stayed all day, worked hard. The result was a really high quality job that looks tremendous. I would recommend them without hesitation.

Areas Of Satisfaction

Areas Of Satisfaction - Quality of the workmanship was high. In areas where there were questions, they were proactive, communicated well, were willing to do the better quality / better looking fix instead of the cheapest/fastest way out of each jam. The end result is a home that looks 50x better than when they started. And it looks and feels solid. I am VERY pleased with the improvement to the property and would work with them again.

Review

Review - I purchased a rental that needed severe TLC and brought MasterCraft in to give it an external facelift and to improve its energy efficiency. The materials were top notch and looked great. They installed with real craftsmanship and took the inevitable hiccups in construction in stride. Great communicators (every day!) and showed up on time, stayed all day, worked hard. The result was a really high quality job that looks tremendous. I would recommend them without hesitation.

Areas Of Satisfaction

Areas Of Satisfaction - Reliability and honesty in communications. We never felt that we were receiving anything but truthful information and John was diligent in responding to questions or issues - frequently sending emails late at night, thus ensuring essentially same day responses.

Additional Comments

Additional Comments - We'd be happy to be a future reference for MasterCraft, if needed.