I had no problems with Mastercraft Exteriors.
Honest sales reps. Well organized implementation team - they coordinate a number of local crews to get jobs done on schedule. Handled the whole process professionally, start to finish. By far the best roofing company I've dealt with - highly recommended!
Vary pleased - a good quality and timely job on reroofing all 4 buildings.
Areas Of Satisfaction - Thoroughness and quickness of finishing job
Recognized Excellence - Dan Billings and Shawn the work site coordinator.
Areas Of Satisfaction - Andy was very helpful.
We are extremely satisfied and pleased with the time frame of the job and the performance and quality of the job that was done. We would recommend them to anyone that asks.
Areas Of Satisfaction - Once they got to my home to start the project, they completed it faster than we thought.
Recognized Excellence - I would like to recognize Dan Billings. He was good at following up and making sure we had no questions or problems.
Areas Of Satisfaction - communication and follow-up by chris was superlative! he was great to work with, and was especially kind in helping our next door neighbors with their claim (senior citizens on a fixed income). i recommended him to several neighbors who have all reported having the same positive experience with him.
Areas Of Satisfaction - I was most satisfied with the quality of materials and work.
Recognized Excellence - I would like to recognize Rick. He did a really good job and if I had issues I would contact him to help me.
Additional Comments - Mastercraft Exteriors does a pretty good job.
Areas Of Satisfaction - Quality of the work and timely manner in which it was done.
Recognized Excellence - The on-site foreman, don't remember his name, but very professional and helpful especially when I wanted to walk the roof!
Recognized Excellence - Rick Hester was very responsive to any and all inquiries.
Mastercraft Exteriors did an excellent job of replacing our roofs, gutters, and skylight due to hail damage. They were helpful from start to finish. We have not found a single nail in the gardens, and we heard no music being played while the work was done. Very unusual and commendable.
Areas Of Satisfaction - Rick Hester was excellent. Always available by email or phone to answer questions. Came by often.
Recognized Excellence - I want to recognize Ted Numan.
The work was supposed to be completed in about 30 days. Seven months later I'm still waiting for the job to be completed. They were able to put the new roof on in about 90 days before winter fully set in - gutters took months more. They did not complete the job to all specifications and therefore have offered rebates, but frankly I would have preferred to get what was originally specified.
Areas Of Satisfaction - Timely install and permitted.
Recognized Excellence - Ryan Walton was Awesome.
I had observed the workmanship and materials from other projects that Mastercraft Exteriors had worked on within the community. That was the reason why I decided to use them for my project.
Areas Of Satisfaction - I would say it would probably be the salesman's initial no pressure sales pitch. I told them about what I needed and asked them how it can be handled. Other companies out there, are high pressure. The salesman was very knowledgeable about materials and the different options. He explained it very well. I will say, that that part of my experience was very good.
Recognized Excellence - The crew that they did have out here, seemed to work pretty well with each other. Everyone seemed to know what their job was.
Areas Of Satisfaction - I was most satisfied with the quality of the work.
Recognized Excellence - I would like to recognize the project manager on the day the work was being done, I really appreciated him.
Areas Of Satisfaction - I was satisfied with the materials and production and the scheduling. The materials seem to be of good quality. They delivered the product and showed up when they promised to.
Recognized Excellence - I want to recognize Ryan. He did a good job.
Additional Comments - From A-Z, everything was wonderful! From picking up nails to making sure things were cleaned up it was a great experience.
Areas Of Satisfaction - I didn't have to deal with my insurance company; they handled it for me, so it hassle free.
Recognized Excellence - I was most satisfied with the salesmen.
Additional Comments - I had a very good experience, working with Mastercraft Exteriors.
Areas Of Satisfaction - I was satisfied with the customer service. They communicated well and were very helpful.
I have not received my written warranty from Owens Corning shingles and gutters warranty.
Areas Of Satisfaction - I am very satisfied with all of it.
Areas Of Satisfaction - I was most satisfied with everything, it was great experience.
Areas Of Satisfaction - Mastercraft Exteriors dealt with all the clerical and insurance matters.
Recognized Excellence - Chris Green did a great job and provided exceptional service.
Recognized Excellence - All were professional
Mastercraft Exteriors caught my attention when a field rep., Josiah, came to our home. He was extremely pleasant and knowledgeable. Then, he was assigned to the mid-West, and I decided, because of him, to go with Mastercraft as the company which would replace our hail-damaged roofs on garage and our home, and to also replace the front siding on garage and home, damaged by the hailstorm of Aug. 4, 2015.After the homeowners insurance company sent its appraisal, I contacted Mastercraft, and soon a roofing crew was scheduled to arrive, once the shingles had arrived. Unfortunaely, it was only after several delays and postponements that the materials arrived and the roofing crew arrived.. The crew did as far as I can tell, a decent job, but left dozens of nails on our lawn, in downspouts, and on our DRIVEWAY. After one flat tire, due to a roofing nail, after picking up dozens of nails, I contancted the project manager who came out with a magnetized roller to pick up the nails. We are still finding nails, after several months.As for the siding, Chris Green came out to seal the deal. He was pleasant, patient, and efficient, and promised that the job would be done by Thanksgiving (this promise was given in September). But Mastercraft could not meet this deadline until well into December. Furthemore, the siding replacement job took numerous days, and we had to keep an eye on what was being done. Panels of siding were not alternated properly so that we have a long seam on the front of our home. Worse, in the past month, the framing of our garage door, both rubber/plastic and some metal too have peeled away from the frame--a tacky mess. In short, a very sloppy siding job was done. After two weeks trying to contact Chris Green by email and also our project manager, I finally did get the latter to answer the phone. Ted is a very pleasant person who has tried hard to help us in the past, but who seems to be so overworked that he cannot give us the service we would have expected. We are currently waiting for someone to come and re-do the frame of our large garage door. More details of poor workmanship could be mentioned, but I will forego such a litany.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Mastercraft Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys