John and his team were timely, professional, and I would highly recommend them to anyone looking for James Hardy products. As a realtor, I would highly recommend them.
They didn’t follow James Hardie Best Practice Installation Guide at all. I addressed this every time they weren’t following the guide. I was told “there are many ways to install siding”. I love my siding but I worry about the wood under siding. They didn’t follow JH instructions so who knows???
Excellent craftsmanship at a good price and a pleasure to work with.
I've worked with a lot of contractors and John's the best one. Very professional and personable. Very interested in trying new things.
We are very pleased with the quality of work John O'Brien and his crew did on our home. They were clean, courteous, and followed up on all of our requests. I can see why so many homes in our area have James Hardie siding from MasterCraft! Our home looks gorgeous and we will never have to paint again!
We couldn't be happier with the whole process from customer service, the crew and working with John O'Brien. It was great.
I highly recommend MasterCraft to anyone looking to have their house re-sided. We were very pleased with the onsite crew and with the product.
Positive experience, John couldn't have been more professional.High quality of work in a timely manner.Thank you again Bill and Tat
John was very easy to work with. Very happy with mastercraft's work
They did an excellent job.
Master craft did a great job from start to finish. Our home looks brand new.
Lead Source - Word of mouth
Areas For Improvement - I could nitpick a few minor things, but I won't. They were the most professional contractors I've ever used.
Areas Of Satisfaction - Excellent communication. They worked with us at every step and gave us the information to make educated choices.
Additional Comments - I highly recommend Mastercraft. Their price was fair. They did excellent work. And the communication was strong. A+
My house is a totally new with all new James Hardie and plastic trim Mastercraft did a excellent job and in a timely manner thanks a lot!!!
MasterCraft was first-class in everything they did. They were professional, courteous, and flawlessly executed the project.
Professional company with serious workers and a clear emphasis on quality workmanship.
The workmanship of MasterCraft was excellent. I was very happy with the attention to detail and the effort to make sure the project was done correctly. The importance of doing a good job showed.
very please wth workmen and job - hopefully will stand up as promised !
Lead Source - family recommendation
Mastercraft were excellent. Not only did they do an excellent job with a challenging project (residing an 1850 home) they were courteous, attentive and took pride in their work. The latter being a hard to find quality these days. I have no hesitation whatsoever in recommending them to others.
Review - Mastercraft were excellent. Not only did they do an excellent job with a challenging project (residing an 1850 home) they were courteous, attentive and took pride in their work. The latter being a hard to find quality these days. I have no hesitation whatsoever in recommending them to others.
Lead Source - I heard about them through the Hardie industry.
Areas Of Satisfaction - I was most satisfied with the quality of the work.
Recognized Excellence - John and his crew provided exceptional service.
Lead Source - from a friend.
Areas Of Satisfaction - follow-up and willingness to correct any problems.
Current Referrals - Not at this time but would recommend this company to anyone looking to have siding done.
Lead Source - I googled "James Hardie authorized dealers" and his name and another company came up. I interviewed both of them.
Areas Of Satisfaction - I was most satisfied with the Project Manager's responsiveness. He was great and hardworking.
In some areas the quality of the work was very good and in others areas poor. In addition, communications were lacking resulting in significant rework and the project took much longer than necessary.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of MasterCraft as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys