Uses quality products, installs them very professionally and provides a workmanship warranty of decent length alongside the shingle manufacturers long term warranty. Also great with clean up when job is complete. Nice folks and they do good work. But do remember that as when doing business with anyone, get a written contract before work starts and remember to follow up when the job is complete to be sure you receive the paperwork necessary to validate or transfer warranties.
Follow Up - Justin answered all our questions patiently and expertly guided us through the process. We enjoyed working with him.
Areas Of Satisfaction - We appreciated Nick coming to the house daily to monitor progress and workmanship.
Recognized Excellence - They were all an awesome team: Justin, Nick, Leeann, and Jim and his crew.
Workmanship and professionalism from every one of the roofers and the gutter team members was impeccable.
5 stars, Excellent
I appreciate their professionalism, the follow through, and with the workman and craftsmanship. I am highly satisfied.
Recognized Excellence - I would like to recognize Justin. Also, Leanne. She was the scheduler.
I was extremely pleased with the work from Manor Roofing and Restoration. We had received a lot of damage from a major hailstorm that could have been worse in absence of a thorough evaluation and estimates. Gavin was there on the roof with our insurance adjustor to make sure they were seeing the same needs. He established an excellent rapport with the adjustor and with my insurance company to make sure quality materials and all necessary repairs would be accounted for. My insurance company was equally professional, but having Gavin to work with certainly helped. We feel our home is improved beyond its pre-storm condition, primarily to design changes that fit in the scope of the work with a little additional capital from us. I am 100% pleased with the outcome. My wife and I absolutely would recommend Gavin and Manor Roofing and Restoration to anyone in need of repairs, restoration or construction recommendations.
Recognized Excellence - Gavin and LeeAnn. Both were readily available as I worried over weather and time frames.
Recognized Excellence - Gavin was such an easy going person. We enjoyed working with him. The building crews all came and did their jobs almost without us knowing they were there. Workers were even working on siding in 4 in of snow with wind chills in single digits. Our neighbors are having work done by a local company and have had the their roof started on 4 weeks ago and still are not yet finished with the dump truck parked in their driveway for the whole durarion. Our neighbors still need siding and Windows/screens to do.
I already sent my comments to Gavin & Nick Allen
I trust Manor Roofing to be able to address any needs I have in maintaining my home. They have my complete trust.
They did everything & more. This company bent over backwards to make us happy and I will recommend them to all of my family or friends.
Questions/Concerns - Jay went above and beyond. He realized we may have miscommunicated on something and he called me one morning and we ironed it out. There was no tension, we just spoke and got on the same page.
i was really happy with my srervie ver portf quick inthier work. every thin was wond no issues
Manor Roofing & Restoration did an excellent job. The work that I heard them to do was done in an efficient and timely manner. And their cleanup went beyond my expectations.
I am very satisfied with the job they did!
Manor Roofing was wonderful to work with from start to finish! Everything was handled in a timely manner and their clean-up at the end of the day was exceptional. :)
Areas Of Satisfaction - My house looks great and gave me a solution for my bathroom window and I couldn’t be happier
Areas Of Satisfaction - We were very pleased with the sales representation and the professionalism of the workers. They were very eager to assure our satisfaction in the process and the finished product. The quality of the work was excellent. We are planning completion of the project this spring and are eager to discuss a future deck project.
I was kept well informed. The crew were friendly and professional.
Areas Of Satisfaction - The quality of the construction materials was excellent. The construction crew was excellent. The crew was cooperative, helpful, professional, methodical, and steady in getting the work done in a high quality manner.
Recognized Excellence - The three person work crew, especially the crew leader, were just super to have on the job. They are good, skilled, talented, efficient workers and are excellent representatives of your company.
Although the fact that most of my neighborhood required new roofing delayed some aspects of our interaction with Manor Roofing, in general they were exceedingly professional.
All the men that worked here were very courteous!
Areas Of Satisfaction - I was most satisfied with the quality of work, it was outstanding. The communication of Jay and Nick was really good with me. I knew what was expected and what the plans were.
Clean & Safe - I was concerned about damage being done during the roofing process to my garden area that included plants in memory of my mother. The crew was very professional and put a barrier over the area to assure that nothing would be damaged. It was much appreciated!
Additional Comments - The team at Manor did a great job from start to finish on our home. The work was quickly and professionally completed and the finished product shows a level of workmanship not always found in a roofing company. I found out about Manor from someone who was very pleased with their work and can now add my recommendation for their services.
Additional Comments - Please note, that although we had an installation issue (one a quality control in the absence of a supervisor, the other, possibly communication) Manor went above an beyond to correct the issues, hence the reason their rating is a four. Will definitely recommend and use their services in the future.
Areas Of Satisfaction - I was most satisfied with the professionalism of Manor Roofing & Restoration.
Areas Of Satisfaction - I was most satisfied with the communication because it went well.
Areas Of Satisfaction - I loved the quality of workmanship. Once, the project began it was finished very quickly.
Additional Comments - I liked that they did a quality check. I do not know how I could have expected more from a roofing company. Manor Roofing & Restoration provided excellent service.
Areas Of Satisfaction - The materials and workmanship was excellent. I felt like they used the best product for my home.
Additional Comments - I will recommend Manor to anyone who needs work done on their home. When I'm ready for windows, Manor will be the first people I contact. Thanks for all of your help.
Areas Of Satisfaction - I was satisfied with the workers that placed the roof. They were friendly, nice, waved, even when they were on the roof, and said hi all the time. They were always approachable and were nice which I have never seen with a roofing company before.
Areas Of Satisfaction - Manor Roofing & Restoration had made an error where they threw away a portion of my gutters that were not damaged by the storm. They owned up to the mistake and replaced them without any issues or cost to me. I don't mind mistakes if people take responsibility for them. Manor did that so that was good.
Areas Of Satisfaction - We'd had a very bad experience with another company previously, so I was most satisfied with the quality of the project by Manor Roofing & Restoration.
Areas Of Satisfaction - They were quick and professional. They did the job they said they would do on time and on budget.
Areas Of Satisfaction - I was very satisfied with Manor Roofing's workmanship.
Areas Of Satisfaction - Great group of guys to work with. Professional, punctual, efficient.
Areas Of Satisfaction - I was most satisfied with the overall customer experience and for making me feel like they always put my needs first.
Areas Of Satisfaction - The final product looks beautiful. Roof, soffit, fascia, and gutters all look amazing and completely change the appearance of our house.
Recognized Excellence - The whole team looks to take care of their customers
Repeat Business - Manor Roofing & Restoration did an excellent job in installing our Pella windows and Pella sliding glass door. Pella has great products and Manor knows how to install them correctly.
Areas Of Satisfaction - I am very happy with the quality of work, the speed and efficiency of the job, and the confidence I have in my new roof holding up to the elements and weather of Mid-Missouri. Manor Roofing exceeded our expectations! I no longer have to worry when the wind blows that I will be losing shingles, our new roof is rock solid!
Areas Of Satisfaction - I was most satisfied with their professional approach, and they delivered everything that was promised
Areas Of Satisfaction - I was most satisfied with Manor Roofing and Restoration because of their professionalism, it was the most impressive, the quality of the product and the timeliness, and also the professionalism of the work crew while they were here.
Additional Comments - I'll ring Manor's phone off the hook if I need anything. They are very responsive. They even found someone to do my deck for me. I was very happy with that as well. I wish every company I dealt with would be as interested in the customer being satisfied as Manor Roofing & Restoration is. Right now, I'm in the middle of dealing with my credit card company. It's been an incredible nightmare. There was no nightmare with Manor Roofing & Restoration. It's very seldom that I would so enthusiastically recommend a company. It's nice to know there's someone I can call if another hailstorm comes through.
Areas Of Satisfaction - I have been pleased with my entire experience working with Manor Roofing & Restoration. Gavin, my salesperson, did an excellent job explaining the product and how it works. The crew was friendly and highly professional. The office staff was responsive and they always called to update us on anything, which we really appreciated. I can't say enough good things about Manor!
Areas Of Satisfaction - Manor Roofing was my second roofing contractor. The first experience was a train wreck leading to my obtaining legal counsel. Then, Larry Herzing came and helped me understand my roofing needs and why a total reroof was the only viable option for getting me a safe, good-quality roof. I'm so thankful I listened to him. So many more issues were found and documented when the bad roof was taken off. Larry walked me through every step of the way. He and his staff were so patient, professional, caring, supportive and understanding. I was really traumatized by interaction with the previous roofer. I cannot tell you what a pleasure it was working with Larry and his staff. Such a night and day difference!!
Additional Comments - They are seriously the best roofing company in Columbia. If you choose to use anyone else you will not be getting as quality of work.
Areas Of Satisfaction - Manor Roofing and Restoration did exactly what they said they would do and we were very satisfied with that.
Areas Of Satisfaction - I was most satisfied that they did the job in the time they said it would take. They were thorough and had enough people to do the job right and fast.
Areas Of Satisfaction - I thought they were great. Everything looks good. They were timely and told me when to expect everything to be done. They listened to me. They were not overbearing and they took the time to answer my questions.
Additional Comments - Manor Roofing and Restoration had an excellent response time. We were looking at other people but their reputation was so good, it why I selected them. Their follow up was satisfying and I enjoyed their professionalism.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Manor Roofing & Restoration as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys