Ever since M&M replaced my first roof I have been and still am impressed. M&M has re-sided my house, did the soffits and facia along with gutters and down spouts. You could say I live in an "M&M" house. I have never had a problem in workmanship or quality with any of the jobs. Quality company and outstanding staff.
M&M Home remodeling installed a new roof on our house with well needed vents for attic ventilation and provided great service. They completed the job in a timely manner. We recommend utilizing the company!
New roof was installed professionally & met all expectations.
Seems like a good company but prices a little high.
Very pleased with new roof and quality of workmanship received from M&M crew.
I am waiting to see what is the solution to the damage of the driveway before commenting. Either way, my story about the roof done by M & M will include the damage to the driveway but it will be how M & M resolves the issue that will determine how my story to others ends. I feel people need to be aware of the potential damage that can result. We were advised that we signed the disclaimer about damage (signed on a tablet where you are not able to read clearly what you are signing), another lesson for us, we will now require all documents to be signed to be on paper.
The Sales person (Brad Hoffman) was pleasant and professional, explaining each of the steps of process and what to expect. M&M kept me informed through-out the process and stayed on schedule. I had both my roof and gutters replaced, both crews complete the jobs each within one day. I have a large roof area and could not believe they completed it all in one day. Overall very happy and would recommend M&M.
I have already done this.
Overall great experience with M&M Home remodeling. On time, communicative and quality workmanship. I will most definitely nurse them again in the future!!! I have referred friends already!!! Thank you!
Quality Of Materials - I received many compliments on my new roof. Quality is wonderful and aesthetically pleasing!
Areas Of Satisfaction - Communication, Follow-up, Knowledgeable about product they are installing, Workmanship is great!
Recognized Excellence - Mitch Esposito- Knowledgeable, friendly and responsive to your needs.
Recognized Excellence - I would like to recognize Johnny Hanks the project manager for his exceptional service.
M&M provided a complete and comprehensive process for our reroofing project. Our Sales Consultant walked us through all the steps of the process, explaining in detail what and who would be involved at each milestone through completion. At each step we were sent an email notifying us as to where we were in the process and what, if anything, we needed to do. Our Sales Consultant maintained contact throughout the project and was available to answer our questions. The material delivery crew was friendly, professional & efficient, as was the roofing crew who tore down the existing roof, repaired those areas needing attention, and reroofed both the house and the garage quickly and efficiently. Our roofing project was completed within a day, and the roofing crew was quite thorough and meticulous upon completion with the project clean up. Overall, I am quite pleased with the professionalism of the M&M staff, the quality of the work completed, and the thoroughness of the communication, and would recommend M&M Home Remodeling Services without hesitation to my friends and family. (Copy of comments already posted on the M&M reviews web page).
Areas Of Satisfaction - The communication was superb. They have an app where you can track where they are in the process. You can see when they're getting city permits or materials without even talking to them. You can see where they're at. They communicate with you, so they had excellent communication.
They are professional and have top-quality products. The warranty is outstanding. I would recommend them to anyone.
Areas Of Satisfaction - I am pleased with the customer service and the actual work that was done.
Current Referrals - I selected to use them for my subdivision because of their previous work.
Recognized Excellence - I would like to recognize Trace Tefke. I am also pleased with the office staff and their follow-up. I had one day of weather delay, but they were able to get in prior to the next bad weather. They had a lot of crew members. I was impressed. The people who live in the building did comment on how clean it was. They were good at making sure they kept the area clean.
From the quote to the end product A+++ service
Areas Of Satisfaction - The service i was given.was informed with every step of the process.
Quality Of Materials - We are extremely happy with the quality of your products and with your work. Nathan, our representative, has been extremely easy to work with.
Areas Of Satisfaction - Nathan is easy with respect to communication and we haven’t had any issues with the work done on two roofing jobs. We just hired you for two more.
Recognized Excellence - Nathan has been exceptional from start to finish. Thank you for the great work!
M&M was phenomenal to work with. From our Sales Rep, Marc Godard, office staff and our project manager Dan. We highly recommend M&M Home Remodeling Services.
Quality Of Materials - The shingles are very durable and I just love the color we choose (Driftwood).
Recognized Excellence - Marc Godard, we couldn’t have done it without you. Your professionalism, promptness and continuous contact was on point.
This is an extremely professional business. I wish they had done my first roof. I appreciate that they do a tear off regardless of the number of layers you have. The sale rep was very informed and responsive. The superintendent came out to check the roof after completion. Someone on Nextdoor recommended them and I definitely was impressed and glade I took the advice.
M&M’s estimating and contracting is professional, reliable and accurate. Especially good was their attention to details and challenges of a 110 year old house. Work was completed in a timely professional manner. Pricing is competitive.
Problem Resolution - M&M promptly repaired one roof edge/shingles that was not cut properly.
Areas Of Satisfaction - Estimating, measuring, diagraming and contracting was very thorough.
Recognized Excellence - Trace. John, and Hector were very especially helpful.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of M&M Home Remodeling Services as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys