M&M did such a fantastic job, it totally looks like a new home! Everything from start to finish was taken care of and made so easy! Crystal made sure that the whole process was simple and painless!
Areas Of Satisfaction - I am most satisfied with their communication.
Quality Of Materials - Happy.
Recognized Excellence - Roofing crew was great. Hard workers.
Areas Of Satisfaction - Size of crew and efficiencies on install.
Areas Of Satisfaction - the workmanship with of the installation crew
Quality Of Materials - High quality materials.
Quality Of Materials - Shingles look great nice color
Areas Of Satisfaction - Everything very professional company
Recognized Excellence - Installation crew worked from 6:30am to 8:00pm and completely cleaned everything before they left
M&M Home Remodeling Services was professional, courteous, and amenable to their customer's needs and concerns. They were a delight to do business with!
Lead Source - I contacted James Hardie, and they gave me a list of distributors. All 3 of them gave us a quote, but Jim is what sold the job to us. This was not an insurance claim, it was out of pocket, so we wanted to make sure we were getting what we paid for, and they did just that.
Areas Of Satisfaction - They agreed to a time frame where there were variables for delivery due to COVID, and they kept us in the loop to let us know about the production and scheduling. We really appreciated their courtesy and were happy that they chose to keep us updated.
Recognized Excellence - Jim Kreasch, the salesperson, and the construction manager both did a wonderful job.
Quality Of Materials - YES
Contractor Knowledge - Nathan Napier, our salesman, was very knowledgeable, personable, and not pushy; he knew our previous roof was installed in 1996 by M&M with Owens Corning shingles, and explained differences in installation in the last 20 some years.
Communication - I never had to contact M&M to find out was going on; I received text messages and emails on a regular basis. Very happy with this practice!
Installation Crew - Very happy with my installation crew! They worked very hard in extremely hot conditions and got my new roof installed in 2 days. Crew worked well together and everyone did their job. Every night they talked to me and cleaned up my yard. Great crew!
Quality Of Materials - We are extremely happy with Owens Corning shingles. Our Owens Corning previous roof lasted at least 25 years with no issues and I expect the same with this roof. It looks great and I believe outstanding quality.
Work Done Right - No issues yet. Great job from start to finish
Problem Resolution - I didn’t really have any problems but everyone I came in contact with from start to finish was helpful and knowledgeable. The measure tech, I believe Todd, was awesome; came 3 times to check issues, including proper installation around the mansard part of my roof. He was awesome and did a great job.
Areas Of Satisfaction - All areas; sales representative, measure tech, and installation crew were awesome. I would also like to state the office did an excellent job communicating via text and email regarding progress. I wrote a note on my bill when I paid and Alexandria even emailed thank you for the kind note!
Recognized Excellence - Nathan Napier, salesman Todd, measure techInstallation crew was great, Jesus crew managerTim Terpster,superintendent of jobAnd Alexandria in the office
Quality Of Materials - love what we picked
Areas Of Satisfaction - clean up was good
Installation Crew - They did a good job and cleaned up well. They did what they said they would do, too.
Quality Of Materials - They have a good warranty, so I believe the materials are of good quality.
Problem Resolution - The supervisor came out after they installed the roof to make sure everything was done properly, and I was very pleased with that.
Areas For Improvement - I have had so many other companies that did not follow through or communicate with me well. M&M Home did a wonderful job of communicating with us and explaining things to us.
Current Referrals - The area I live in has a lot of people getting new roof's installed at the moment, so I cannot think of anyone who would need more information on it. I will recommend you if anyone asks!
Recognized Excellence - Tim came back and checked on everything they did and was always there for quality control. Trace, the salesperson, has always been there on time, and he gave me so much information.
Additional Comments - They are so good about giving their phone numbers to reach them on and giving us warranty information so that we feel happy as customers. I am glad it is an established company who I can trust. I am so happy with the project, and they are a great company to work with.
This is the second time using M&M and Owens Corning, they did work on my previous home. I am a very satisfied customer.
Areas Of Satisfaction - I was most satisfied with the quality of the workmanship, and the materials. As well as the efficiency of getting the job in a timely manner.
Current Referrals - I do not know of anyone who is interested at this time. However, if anyone asks for the information, I will pass it a long.
Recognized Excellence - I would like to recognize Jim, and George for their exceptional service. Jim was always very responsive to me needs. George was awesome. I think he was the project foreman. He kept me up to date while I was not on-site. He had me always aware of what was going on.
M&M Home Remodeling Services installation crew and the salesman were all very professional.
Areas Of Satisfaction - The installers did a great job.
Recognized Excellence - Trace, our salesman, did a very good job.
Every aspect of our experience with M&M has been great. They quickly responded to our inquiry for an estimate, then Jim came out with samples (twice, to answer additional questions) and always answered our calls/emails promptly. Once our order was placed, we received email updates of the status of our project (ordered materials, delivery date, etc.) Our materials for new siding were delivered earlier than our estimated date, and installation began the next day. The workmanship was great and the quality of the material was better than expected. They were finished installing the siding in two days, and everyone working did a great job. We barely noticed we were having major work done to our house because they did their job so well. They followed up a few days after the job was complete to answer any questions and make sure we were satisfied with their work. Every person who we worked with from M&M was wonderful. We would recommend M&M to everyone we know and would definitely use them again. Thank you!
Areas Of Satisfaction - M&M was prompt and efficient for the entire project.
Current Referrals - No, but if we did then we would definitely recommend M&M.
Recognized Excellence - Jim Kresach was great and definitely helped us in deciding on M&M. He was informative, prompt in answering questions and never pushy. He even came out a second time with samples when we weren’t sure on which type of siding to choose. Everyone we worked with was great actually. From the person delivering the material to all the men installing the siding and the person who came to follow up with their work. We were impressed with how effortless a big job like new siding was with M&M. Thanks again.
Lead Source - Through my Google search.
Areas For Improvement - I feel like M&M has met my expectations and exceeded my expectations.
Areas Of Satisfaction - I am most satisfied with how my home looks. It was challenging visualizing what my home would look like, because there were no pictures of other homes with the color we chose.My project manager Jorge was excellent. He answered all our questions and was attentive to our needs and wants.
Recognized Excellence - I would like to recognize the following people:Ryan my sales representative Jorge my project managerHugo and the entire crewI have worked with several contracts and crew members and this Team is by far the best team my husband and I have worked with regarding our new home.
Project Manager Professionalism - Our project manager Jorge Curiel was the most polite and professional person to deal with. He went out of his way to make sure that the project was completed to the highest quality and progressed on schedule. The jobsite was left clean every day and they came back the day after everything was completed and wiped all of the siding down.
Areas Of Satisfaction - The whole experience was timely and professional. We love the look of our new siding
Recognized Excellence - Jorge Curiel - our project manager did an exceptional job!
I search for 5 star roofers in May. I narrowed four companies down to one. Before calling that one, I was on my way home on June 5th and saw a van with an M&M advertisement on my street and communicated with the driver, Jim Kresach. We made an appointment; Jim took a thorough look at my home and detailed everything I needed. Jim began to identify the excessive heat and poor ventilation that I was experiencing. I wondered how he could know because he doesn't live here. He expressed his compassion of my ventilation situation and stated that his goal was to ensure that I get a proper roof and the required ventilation. Otherwise, I'd be in the same condition. Jim suggested the raindrop gutter guard and described all of the benefits. Pointed out that I had five gutters on my house. It was indeed a horrific site. I required and received an estimate the next day. Jim made it hard because I still had this other company who was terrific! Jim was so polite, humble, professional, thorough, truthful, and patient. All of this is what drew me to M&M. I knew this before I signed the contract. Three of the previous companies traveled far, but there were no connections. A hiccup could have prevented the work, but Jim and David Conwell accommodated my request. Thank You! I appreciated the notifications propelling me to the next step and keeping me informed of my status throughout the process. Wisdom is justified in the decision made to partner with M&M. In word and deed; you exhibit your core values "Driven - Intregrity - Growth - Generosity - Excellence." I want to take a moment to express my heart felt gratitude to the entire M&M Team: Jim Kresach - 5 * Sales Consultant (Friend)David Comwell 5* Director of OperationsJohn Hanks 5* Measure TechJorge Curiel 5* Field Superintendent/ Project OverseerGerardo Moyaho 5* RooferJose Moyaho 5* RooferBernardo Moyaho 5* RooferAlejandro Garcia 5* RooferJose Blas 5* RooferKatherine Condon 5* ProfessionalRaquel 5* ProfessionalLeo 5* Lead Gutter InstallerAlex 5* Gutter InstallerKim Wichert 5* ProfessionalI am a satisfied customer. Thank You, Jim! Thank you M&M Home Remodeling Services.
Work Done Right - As far as I know, the work was done right the first time.
Areas Of Satisfaction - I was most satisfied with my experience from inception to the end. It was all family like. They were really cordial and they answered anytime I had a question, or to know a question. They answered it.
Current Referrals - Those I know of, I have contact already. I don't know when or if they reached out. I know definitely at least one that needs to reach out.
Recognized Excellence - I would like to recognize Jim Kresach.
Additional Comments - I am glad I met Jim sitting on my street. He was positioned there for me. I never saw that truck in my area before, ever.
I can't recommend M&M Home Remodeling Services unless they make this right. If I were to recommend them, I would definitely say to make sure to look at your contract and that M&M must do the work. They can't farm it out.
Work Done Right - M&M Home Remodeling Services already had to come out once. I just had the roof done a month ago. Actually, the guy came right when they ended the job. It was raining and one of the gutters had something wrong with it. It was leaking down the side. I'm definitely sure that they came out that day. I think those were actual people from M&M that did the gutters.
Areas Of Satisfaction - The ladies in the M&M Home Remodeling Services office were phenomenal.
Recognized Excellence - The two ladies in the office were just phenomenal. They didn't send me a bill. After a few weeks of not getting a bill, I went in there. I didn't know that they emailed it to me. They helped me pay the bill, there. They were really nice.
Quality Of Materials - The roof was installed on July 6, 2021. However there was an issue that required the installers to come back a few days later.While the installers were at my home It stared to rain and one of the shingles popped up.The installer pushed it back down and stated when the Sun comes out, the heat from the sun will seal it.The same shingle popped right back up a few minutes later.He pushed it down again and applied a sealant.I haven't had any more problems
Areas Of Satisfaction - I was pleased with how quickly they took steps to rectify the situation once they were made aware that an error had occurred.
Recognized Excellence - Jorge(Field Superintendent) was very understanding and listened to my concerns regarding an issued that occurred and worked to resolve the issue to my complete satisfaction.
Additional Comments - I'm very pleased with my new roof. I will recommend this company again because I have confidence in their staff.
I believe that the quality of the work was good, but not equal to the price that we were charged.
I was scheduled to have my roof installed in the next 2 weeks but once they seen how bad it was they said they would try to get out as soon as possible..2 days later I had a new roof on my home because they actually care about the people their helping
Quality Of Materials - The roof looks amazing
Areas For Improvement - None.all around they were amazing no complaints at all.and I was. Worried going into it..i wont go anywhere else for anything
Recognized Excellence - All, nathen/Tim and the installation crew was also super perfesiona and quickl
Areas Of Satisfaction - Very prompt every day. Very considerate of my family. Genuinely hard & efficient workers
Recognized Excellence - Tim was very quick to respond to our a/c issues at 8:30pm and walked us through how to reconnect our a/c. He followed up quickly and came out the next day to make sure everything was good!
Areas Of Satisfaction - We were very satisfied with our sales person, Trace Teske. We thought he was very professional, followed up in a timely manner, and didn't try to over-sell the services. He was also helpful in getting the terms and conditions we wanted added to the contract. Also, the construction crew were extremely hard workers and very nice. The entire job was finished in five and a half days. We were very pleased with that.
Current Referrals - We have had a lot of positive neighbor feedback and have given them your name, but no one at the moment that might have projects on deck.
Recognized Excellence - Trace Teske and our construction team.
Job was done in one day, everything went great. One minor issue was addressed immediately after notification. Great job by a great company. Very affordable as well when compared to other quotes.
Quality Of Materials - After two weeks everything is great. Ask me again after 20 years.
Areas Of Satisfaction - Done in one day, clean-up was very good. It was impressive that the install team worked through what was a very hot day.
Recognized Excellence - Nathan was quick with the quote and did a great job with the follow-up. The install crew was outstanding and the follow-up form Tim was exceptional.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of M&M Home Remodeling Services as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys