I don't know how much was M & M Home Exteriors or COVID, but when my shipment was delayed because of COVID, I had to call and check on the status. They did not let me know. I thought it would've been nice if they reached out to me instead of me calling them.
I found the whole process with M&M Home Exteriors to be professional and satisfying. The pricing was competitive and actually included more work than other quotes. As with most siding projects, additional problems were discovered when the old siding was removed. M&M repaired the problem areas properly and at at a fair price. I highly recommend M&M Home Exteriors for you siding projects.
Excellent experience working with M & M, look forward to my next project with this amazing team.
Rapid and quality service. Customer service focused and excellent product.
They did a great job from start to the completion. It was a quality job and was completed on time.
I am really impressed with the quality of work and overall professionalism.
From the sales process all the way to installation of our interior windows, M&M was great to work with. In the sales and quote process, Sean was very thorough and gave us all the information we need to make our decision, without any pressure. The process leading up to installation and installation were also painless. The install was very quick and looked great. We did have one minor issue, but it was completely resolved within a matter of days.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of M & M Home Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys