Amanda was very gorgeous and hardworking.
Cleaned all clothing, bed linens, and shoes. Very precise cleaning.
They were really fast and efficient.
Lyons Restores were very efficient, professional, and honest.
They appeared at my home VERY promptly, carried the two large rugs - dripping wet - plus several smaller rugs out the door.
We are still missing some of our stuff. It does not look like everything has been returned yet. Some things are marked as not restorable but it does not look like anything is wrong with them.
The service was ok. The issue was with my clothes. When I did get them back, I had other people's clothes, and I am not sure if I have items missing. I had rugs cleaned due to the smoke damage, but I am not sure if they cleaned them. You can still smell odors from my pets. They do not have a clean laundry smell. It took them two months to clean my clothes and get them back to me.
I dealt with them in the past, and they really do a great job. I really liked their service, and their customer service is excellent.
I am likely to recommend Lyons Restores by Colvin Cleaners to a friend because they did a great job.
They were great during the difficult times, and were the first company to help me. They were gracious, on time and kept me informed during the process.
They did a really good job. They sorted out everything, and I'm very happy about it.
They merged with another company in the middle of the process. What should have taken 6 weeks, took 4 months.
They were prompt in giving me a call about the status of my items.
They acted very quickly. They got our items clean and held them for us until we were ready for them.
Amanda was so accommodating and professional
We had to wait 2 months to get our clothes back and are missing a few thousand dollars worth of items.
Their customer service was great, and they kept their appointment for the estimation.
They were very considerate, kind and did things in a very timely fashion.
They don't take care of things. I would never use them. They stole things including money and my wedding dress. Not only that, they brought us back things that were not ours.
Everything they removed from my home was pack nicely and returned in great shap
I did not like the way they handled the job.
Found the people who delivered the stuff back week excellent.
After smoke damage to our home, with no explanations of costs or procedures, or questions about anything at all, Evans came in and took every piece of fabric, leather, or rubber; every rug, rag, curtain, old shoe, single glove, towel, ancient yellowed pillowcase, old painting clothes, etc., out of our home. As they were leaving, they had us sign some forms, which they gave us copies of days later when we asked. They cleaned everything, packed it in tissue in boxes and bags, and returned it, but only AFTER receiving payment from the insurance company weeks later. The experience we had convinced us that this service preys on people who have no idea what to do after a fire, or how much it will cost. We were told that things not worth replacing would be tossed; that did not happen. We had no idea what would be taken until after it was gone.
They did a good job!
We had some stuff that was discarded that was never turned into the insurance or made known to us. We found out after the fact that it was thrown into the trash.
They hold your stuff for ransom until it's paid. They went through my insurance, and they don't even start cleaning your stuff until the insurance pays them.
The quality of the work was first-rate.
i would recommend Lyons cleaners for any restoration services
If you send your clothes to Lyons Restores, make sure that you tag each one of them and have the same documents written down that they do so that you can get all of your clothes back.
I have had an atrocious experience with this company. Multiple items are still missing as well. As items that we have gotten back have been found damaged or ruined that were not in that condition when they left. Things that were special got taken without anybody asking if they needed to be taken and it was ruined. It has been three weeks since the original delivery and not one person has reached out to initiate contact. I have had to be the one to reach out and then I am still told that someone should be reaching out to me that day. This is after they don’t respond me for 24 hours, I am left with damaged things and no answers on where the rest of my items are, or when I will be getting them back. To say, I am disappointed, heartbroken, and infuriated is an absolute understatement. I have no words to describe the way I am feeling right now.
Not trustworthy.
Great customer service, delivery man very nice and respectful,
They did an excellent job.
I was totally satisfied.
They genuinely enjoy the work and the positiveness comes through a lot easing you in your time of distress. A great deal of effort is taken to do things right for you. I highly recommend!
I have requested an itemized statement of damaged clothing that was financially reimbursed to me in the amt of $862.10. Have waited over 4 wks. No itemized statement.
They picked up all my rugs after the house flooded. They brought them back clean and beautiful. All but one rug was returned. It still has not been returned. The return was delayed.
A lot of clothes came back with stretched out collars and had a chemical/unclean feeling to them. Everything had to be rewashed and some things just tossed.
The first batch of clothes we got back had a very strong odor of chemicals, we had to re-wash all of them. The second batch was much better.
They did a great job.
I am likely to recommend Evans Garment Restoration to a friend because my experience was from a house fire, they very quickly removed our material belongings, and they very quickly cleaned them and brought them back in excellent condition.
My high end purses were burnt and still cleaned
Mostly it was good, but they damaged a pair of pants, and I still have not received my wedding dress back. I called and left messages, with no response, then called again and was told it was still being processed and they would have Stephanie call me. She never did. I have not called in awhile.
Larry Rivera was very helpful. He was a nice guy and very thorough.
I thought Evans Garment Restoration worked well as a team and that impressed me, The crew arrived on time and. I would recommend this company to anyone.
I appreciate the communication and not having to wait around for responses.
We requested an inventory list of items that had been removed for cleaning, and we never got a list. They showed up by mistake the first time. So, when items were taken, they weren't inventoried. We never knew, for one hundred percent, what was actually taken and what was brought back. I'm not commenting on the actually quality of the cleaning, but the actual process of pickup and drop off. I'm not satisfied with the coordination of the project.
They were a pleasure to work with. I explained my problem to them, and they fixed it within a week or so. I took it to them and was very pleased when I received my garment back. I would recommend them to anyone who is experiencing similar problems.
The reason I would hesitate to recommend them is because, in times of distress, they pressure you to hurry up and make decisions when you're not emotionally or mentally ready to make those decisions.
They were a wonderful company and absolutely fantastic to work with. They were understanding and patient. Their communication was excellent. I could see they cared.