Difficult to get a hold of. Still waiting on them to fix some things. I get the impression that they're hoping we forget about it.
They hold your stuff for ransom until it's paid. They went through my insurance, and they don't even start cleaning your stuff until the insurance pays them.
Mostly it was good, but they damaged a pair of pants, and I still have not received my wedding dress back. I called and left messages, with no response, then called again and was told it was still being processed and they would have Stephanie call me. She never did. I have not called in awhile.
They were very good at keeping in touch with us. Our situation was not ideal, so they were pretty flexible about when they brought everything back. They had it done way before we were ready to get it all back, so it was a relief to not have to worry about.
They were good and quick.