Their communication is horrible.
Terrible company. They took about 2 months longer than estimated and I’ve been missing items ever since. Even had someone else’s clothes mixed in with mine I’ve never seen before. Insurance made me use them but I’ll know beforehand not to next time.
The packer and delivery persons were courteous, efficient and professional. Telephone Contacts, got a different person each time I called until I was put in touch with Barry Cannon. My communication then was with him and he addressed my issue. (Lost items)
Evans Garment Restoration of Hoover has had my stuff for months, and it still has not been returned to me.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Lyons Restores (formerly Evans Garment Restoration) - Birmingham as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys