About this company
Lyons Restores
Lyons Restores, formerly known as Evans Garment Restoration, provides personal property solutions for the insurance industry. Lyons is bringing our industry-leading textile services to all aspects of personal property restoration, including electronics, art, rugs, soft goods, and contents. We continue to provide our best-in-class textile restoration thanks to our three proprietary processes, including one of the industry's only patented garment restoration systems. However, Lyons' true value is how we make life easier for claims adjusters and homeowners impacted by fire, flood, or mold damage. Through our special 5 R's of Restoration Process, we React quickly within 15 minutes of initial contact, Respond when you need us, Resolve problems in short order. Then, we combine years of industry know-how with the latest restoration techniques to restore 96% of the clothing, drapes, rugs, blankets and other irreplaceable textiles entrusted to our care. And finally, we Review with our customers to ensure they are satisfied with the results. Show more
Lyons Restores, formerly known as Evans Garment Restoration, provides personal property solutions for the insurance industry. Lyons is bringing our industry-leading textile services to all aspects of personal property restoration, including electronics, art, rugs, soft goods, and contents. We continue to provide our best-in-class textile restoration thanks to our three proprietary processes, including one of the industry's only patented garment restoration systems. However, Lyons' true value is how we make life easier for claims adjusters and homeowners impacted by fire, flood, or mold damage. Through our special 5 R's of Restoration Process, we React quickly within 15 minutes of initial contact, Respond when you need us, Resolve problems in short order. Then, we combine years of industry know-how with the latest restoration techniques to restore 96% of the clothing, drapes, rugs, blankets and other irreplaceable textiles entrusted to our care. And finally, we Review with our customers to ensure they are satisfied with the results.
We have locations across the continental United States. With best-in-class operators, we guarantee that insureds in any city or town will experience a superior level of service, professionalism, and quality restoration that has been a hallmark of the Lyons/Evans organization. Hide
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Reviews 76
Of 361 respondents, 76 left a reviewRecent reviews
Dawson S.
Lyons made No attempt to clean Many of my expensive suits and dresses. 2) Lyons still has not returned some of my drapes 3) when I called Kyra and requested a return call, she sent a text message instead 4) when I was able to speak to her (previously) and asked when my clothing & textiles could be delivered I was informed that she thought the Insurance had not paid all that was owed; and I informed her that I had received confirmation from my Insurance of the payments. Kyra finally called me back and told me that my belongings would be be delivered a week later <which was fine because I wasn’t in a hurry> But I did want all of my belongings returned! Instead, I received the text message from her that I wrote to you previously.
Low L.
They are the BEST! Professional, Amazing follow-up and follow thru
Schenk J.
Lyons went above and beyond to deliver our textiles on short notice following a communication failure by the primary contractor.
Review in Millersville, PA
Additional comments
Additional Comments
Additional Comments - Everything was great.
Review in Peoria, AZ
They took all my shoes that I had in boxes, and they washed everything in my house that didn't need to be washed. My clothes were upstairs, and they washed eighty percent of my things that didn't need to be washed.
Mcknight
Will recommend. Was presently surprised with the way my items were returned.
Gabi D.
We had five rugs cleaned after a burglary. Lyons did a fabulous job cleaning and restoring them to like new.
Additional comments
Communication
Communication - Nina was always available, friendly and helpful.
Wynona B.
Nobody came out to access the amount of household goods to pick up. Which resulted in some of my goods being left behind then I had to pay someone to complete the clearance on my home.
David Z.
The rugs were professionally cleaned and delivered!
Review in Glen Rock, NJ
Did not communicate effectively. Overly packaged items. Damaged items.
Carol G.
Their work ethic was very poor.
Andrew B.
I’m not sure if I can recommend to anybody because of our experience and clothes still coming back smelling like smoke.
Kenneth M.
I feel like the work on what was returned was acceptable. The scheduling and communication was not.
Review in Independence, MO
Difficult to get a hold of. Still waiting on them to fix some things. I get the impression that they're hoping we forget about it.
Larry T.
They were efficient, friendly, and professional.
Review in Flagstaff, AZ
I gave 4 stars as they excelled in enough areas that I would recommend them. The 3 star ratings below are for more minor items.
Kadri H.
Very friendly and helpful costumer service and care!
Review in Roanoke, TX
When we worked with the people at the place to get clothes we were very satisfied, but when we got everything delivered back to us that left some things to be desired.
Lowe
Did an excellent job
Review in Edmond, OK
Reynolds D.
Meacham E.
Review in Brooklyn, NY
Scott A.
Hardee H.
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