Communication - Andrew is a special type of builder and I found his communication to be truly exceptional
Additional Comments - This home is more than I could have even hoped for when we began the buying process! It is truly stunning and I can honestly say the entire experience working with Loren Homes was excellent.
I was totally happy and satisfied with buiding a home with Loren Homes. From the very beginning I was impressed with their customer care service. Every staff member was professional, courteous, responsive and timely. I was very satisfied with every aspect and process of the building procedure. Lauren, Andrew and Jesse continually kept us in the loop of the build. They were proactive with each step and were able to avoid and delays with supplies. They ere a pleasure to work with and we are thrilled with our home. I come from a contruction family and I know value when I experience it and Loren Homes does not disappoint. Thank you Loren homes for building my dream home.
Great attention to detail, great design ideas, came in early/closed early, friendly family culture and worked hard to make sure satisfaction was achieved at every step of the build.
Recognized Excellence - Lauren, Andrew, and Jesse. All of them are just amazing, friendly, very accommodating. Jesse (hands on project manager) worked long and hard to make sure our build exceeded expectations.
Areas For Improvement - This is our forever home. However, if I were to build another home, Loren Homes is my choice.
Areas Of Satisfaction - Andrew feels like a friend at this point. Any questions we had, nothing seemed as though it were a burden. Nothing seemed a problem for him to fix. They are very on top of everything we asked for.
Recognized Excellence - Yes, the entire team gets A+++ -- Drew was excellent at keeping us up to date step by step throughout the building process, highly attentive to details and extremely responsive to our concerns no matter how minor they were. Lauren helped us with the design and her design was very well thought, cohesive and turned out to be great! Jesse the project manager was also attentive to all the details and made sure to address all our concerns promptly.
Additional Comments - Highly recommend Loren homes!! Outstanding team of professionals. Communication is impeccable. They built our dream home and made the process very smooth. Loren homes are the company to trust to build your home. Please do yourself a huge favor and do your research and do not go with any other builder - we cannot thank Loren homes enough!!
Loren was very easy to work with. They customized in many areas for us. They communicated clearly with us throughout the process and had great ideas along the way that improved our home.
Amazing group of people to work with!
Types of work - My dream home, everything that I have been looking for...
Clean - Everything was beautiful!
Safe - They are proactive and very attentive to details.
Communication - Anytime that I sent an injury via email, I always received a response. They explained everything, did extra research, if they didn’t know they would find out and get back to me. I couldn’t be more pleased!
Quality Of Materials - I love all the new products! My goal was to build a home that would be easier to take care of and I believe that they nailed it.
Quality Of Workmanship - They stand behind their work and want you to be happy, bottom line!
Professional & Organized - I have totally enjoyed the entire process! Building a home can be so stressful but I was so happy and informed the entire time.
Recognized Excellence - Of course! Lauren, she was amazing and always went above and beyond to help me find my vision. She was a delight to work with and I am thrilled with the finished product! Andrew, what an absolute professional that was always there to answer any questions that I would address. He is extremely thorough and knowledgeable! Jesse, I couldn’t have done this without him! He’s my buddy. He was here for every aspect, he knows everything and how to do it. He has helped me with everything! I tell you, they are a well oiled machine! They all compliment each other, what a phenomenal team and I’d recommend them to anyone that wants a fulfilling journey of building their dream home! What an amazing experience this has been from day one when I found the lot with Jesse working near by on March 9th! Thank you to each one of you!!!
Additional Comments - You can always use me for a reference, they are all awesome to work with!!!
Recognized Excellence - Jesse stayed on top of everything during the build, and Lauren was great overall but especially selected a magnificent set of kitchen appliances (we went off menu).
Areas For Improvement - We're very happy with the PDI lights, but the process of working with them to get the lights selected was frustrating. And the electrician made several mistakes in wiring switches and hanging a couple of lights - these will be corrected I'm sure but all seem like silly mistakes.
Areas Of Satisfaction - Workmanship and material quality are both generally excellent. We're particularly happy with tiles and countertops. And the design/construction process was outstanding. We felt like we had guidance any time we needed it, but Andrew and company were always willing to address any request we had. Sometimes the answer was "yes but" or "here is something to think about" but we always felt like we got a serious answer that was as positive as possible. And we did a lot more tailoring of our design than friends who are working with other builders have been allowed to do. At the end we felt like this is exactly the house we wanted.
Additional Comments - Love the house. Great design, great quality and tailored to just what we wanted.
Clean - They even did a COVID clean!
Communication - Andrew and Jimmy were/are very communicative with every step of the home buying process and now as we approach our 45 day walk through
Quality Of Workmanship - We love the attention to small details in our home. We have really appreciated the thought that has gone into every step of building our home
Schedule - On time with everything!
Value - We felt our home was priced very fairly, especially after researching the area for similar homes
Recognized Excellence - Andrew Carruth and Jimmy. Both gentleman have been very accommodating and attentive to our needs. Everything we have asked for or needed, both have provided in a timely manner.
Areas For Improvement - No
Areas Of Satisfaction - Quality of the build, attention to detail, quick response time to fix any issues (dishwasher). As a female, I am grateful for the attention to decorative touches throughout the house such as the tile, flooring, built-ins, countertops. All of these choices are gorgeous, not just your run of the mill cookie cutter finishing touches. We love the openness of the floor plan and the large windows.
Additional Comments - We love our home more and more each day and we appreciate the relationship we have developed with Andrew. We feel comfortable and confident reaching out to him for our needs
The staff at Loren Construction were super kind, very receptive to ideas/input, and responsive! We are happy with the final product.
Working with Loren Construction Company too build our custom home has been a fantastic experience over the last 11 months from design to move in. Their staff is of high integrity, highly competent, and very collaborative. I recommend everyone looking to build a custom home to work with them.
Areas Of Satisfaction - Collaborative conversations - always first listening for the objective and offering multiple solutions to meet it.Easy to communicate via text, phone and email. Very responsive!
Excellent quality home with very functional layouts to offer. Always very professional and they follow through on each and every commitment. We have built 8 homes in the past and this one is hands down the easiest build and the best craftsmanship!!
Construction Quality - Have built 8 houses and this has been hands down the best quality of them all.
Loren Construction is a company that strives for and achieves excellence. We felt they treated us with the highest of service and we always felt like their priority. They truly care about their homeowners and develop personal relationships with their clients.
Expertise - Loren worked hard to ensure they understood what we wanted and they were diligent with making that happen.
Schedule - Loren went above and beyond to have us close within the timeline that worked best for us. They are a hands on company that worked tirelessly in our home to have it perfect for us.
Communication - Communication was great. They were very responsive and answered all questions with urgency and accuracy.
Areas Of Satisfaction - Attention to detail. Loren went way above our expectations with attention to detail. They genuinely cared to make our home the best it can be.
Areas Of Satisfaction - How quick they are to respond to you.
Additional Comments - We have only been in our new home one week, but we are extremely happy with Loren Construction and their employees.
We would highly recommend Loren Construction. We love our home, the quality of the workmanship. That is the Hughes compliment you can give a Construction Company. Andrew, Jesse, Lauren and Jimmy made us feel comfortable and special. They represented Loren in the utmost fashion. You could see that everyone building a home was a priority to them. We would select Loren over and over again to build us a home!
Professional & Organized - Loren was very organized and the most professional group of builders in the building business. We are so pleased we chose them to build our forever home. Andrew was amazing!
Communication - Incredibly impressed with the communication and the immediate response time we received. We were always in the know.
Problem Resolution - The staff at Loren Construction strive to work out any challenges during the building process. They are very methodical and succeed in reaching the Ultimate goal of overcoming those challenges. They kept us in the loop and made sure we knew exactly where we were in the process.
Employees & Subcontractors - Very impressed with the professionalism of the sub contractors and mostly with the staff.
Likely To Recommend - We would highly recommend Loren Construction. We love our home, the quality of the workmanship. That is the Hughes compliment you can give a Construction Company. Andrew, Jesse, Lauren and Jimmy made us feel comfortable and special. They represented Loren in the utmost fashion. You could see that everyone building a home was a priority to them. We would select Loren over and over again to build us a home!
Areas For Improvement - We honestly cannot think of one area.
Areas Of Satisfaction - Knowledge, professionalism, integrity and honesty!
Lead Source - Our home is our second Loren Construction Home. We knew our first experience was a home run and wanted to experience the joy of another one!
Additional Comments - Our home in Windsong Manor should be our last home. We were honored to have Loren build our beautiful home and make our dreams come true. They made the entire experience enjoyable and exciting. They were so accommodating to our needs. Thank you Loren Construction for taking this journey with us.
They are a strong organization
Professional & Organized - Very professional and courteous
Construction Quality - They go above and beyond to ensure superior craftsmanship
Communication - Very friendly and family oriented
Trust - I trust them very much
Likely To Recommend - They are a strong organization
Areas Of Satisfaction - I appreciate the follow ups
Areas Of Satisfaction - I was most satisfied with the quality of the build and the efficiency of the communication.
We are very pleased with our home. It exceeded our expectations.
Areas Of Satisfaction - They understand the active adult community and added items and gave us counsel when constructing so that we would be happy and safe in our new environment.
Loren was slow in completing some items, thus pushing closing back twice
The team at Loren Construction Company did a great job managing the project on our new home. The quality and attention to detail with this home is amazing. The fit and finish of the home is well above what could be expected. This is no "builder-grade home". The team at Loren Construction Company has included extra features as standard, that exceed the standard with most other home builders. The team is responsive, courteous and has genuine care and pride in their work.
Loren builds attractive and well-built homes. My house was completed on-time and without any issues. My family is very happy with the home Loren built for us. Something that you can't tell by looking at ads and walking through model homes is what the experience will be like working with the builder. I can say without hesitation that the people at Loren are terrific. Bar none at every step in the process Loren's people were top notch. They are extremely professional, knowledgeable of their trade, friendly, and they return your emails & calls promptly. Jimmy, Lauren, Andrew, Jesse, and all the Loren employess were great to work with. You can trust them to do a great job.
Loren Construction is by far the best construction company I have worked with. They go above and beyond expectations. You can't say that about the majority of companies these days. They are a diamond in the ruff!
Professional & Organized - Loren Construction by far is one of the most organized builders I had worked with yet. I was extremely pleased!
Problem Resolution - Loren went above and beyond when it came to addressing / resolving problems. If there was a potential issue, it was solved immediately and done the way we wanted. They listened to what we said, which is very important.
Areas Of Satisfaction - The workers were very detailed with the first and 2nd walk throughs. Everything looked great and we were extremely satispied with the corrections made.
Areas Of Satisfaction - Friendliness of the Loren management team and the flexibility of their staff in terms of schedules and issue resolution.
Areas Of Satisfaction - We were most satisfied in the quality of work that they did and also the level of professionalism. It was very easy to communicate with them and also ask for additional things and get a quick and agreeable response.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Loren Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys