I picked out the Owens Corning roofing and solicited them. I was very impressed with the organized structured, of the company. I was totally impress with the supervisors and the inspectors in the field. They add another category of satisfaction, with their own inspectors and supervisors. I would recommend them to anyone.
Excellent work on two of our houses in the last five years. Our agent, Robbie Harless, was great to work with and stayed in touch throughout the rocess.
It was a very pleasant experience. They were so neat in the clean-up and got everything done in one day, just like they said they would. They delivered the material, came out, and did the roof and insulation in one day.
Areas For Improvement - They exceeded my expectations!
Areas Of Satisfaction - I was most satisfied that they got it done in one day, and it was so clean. There was no trash when they were done. You couldn't tell they were there, except that there was a new roof.
Recognized Excellence - The woman in the office was very helpful with phone calls. The salesman was very patient and good (I asked a lot of questions).
Areas Of Satisfaction - The workmanship was great.
Recognized Excellence - Gary Martin was really good.
Additional Comments - MANY THANKS FOR A JOB WELL DONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Quality Of Workmanship - Though I have not been up on the roof, from what I can see from the ground, all looks good.
Areas For Improvement - They did a good job overall.
Areas Of Satisfaction - I appreciated the fact that communication with them was straightforward and easy to make happen.
Areas Of Satisfaction - They were all professional.
Areas Of Satisfaction - I didn't have to be there. They did a great job with no supervision from me, and I was very happy with them.
Recognized Excellence - The guy who came out and set it all up was fine, but it was mostly the crew who did the work. I was gone in the morning and when I came back everything was done and cleaned up. Whoever was in charge of the work crew was fabulous!
Areas Of Satisfaction - I was most satisfied with the promptness, and the length of time they took to do it was very good. Also, they called my attention to an area that needed to have some decking replaced and they went ahead and did that for me while on the job, which was commendable.
Recognized Excellence - They all seemed to be very professional.
Our salesperson was knowledgeable, helpful and patient. No high pressure sales pitch! The work crew was timely on arrival and departure. They took great care to cleanup daily and particularly at the end to make sure nails and materials were not left in the yard, flower beds and driveway. I would highly recommend them.
Areas Of Satisfaction - Quality of workmanship.
Lon Smith went above and beyond to get our damaged roof replaced quickly and correctly! Thank you Lon Smith for a job well done.
Areas Of Satisfaction - Their Customer Service was A++ and that's why I chose to do business with Lon Smith. They did more than was expected to make us happy and we ended up with a fantastic new roof!
Recognized Excellence - OMG.....absolutely yes! Elisha Lane was one of the biggest reasons we chose to do business with Lon Smith! Her customer service was top- notch and she made the entire process easy. She even emailed me photos of the roofing job after it was finished. She was excellent!
Additional Comments - Lon Smith actually replaced my old wind turbines with newer models for now extra charge! Now I call that excellent service! Thank you Lon Smith!
I was extremely impressed with how professional they were. They seemed like a small company based on the kind of service we got, and I was extremely impressed!
Likely To Recommend - I already have recommended them. I was extremely impressed with how professional they were. They seemed like a small company based on the kind of service we got, and I was extremely impressed!
Areas Of Satisfaction - I was most satisfied with the follow-up afterward to make sure I was satisfied with the work that was done and that there wasn't anything I needed to address with them. The follow-up was amazing!
Recognized Excellence - Kay(?) in the office provided exceptional service. Trent was great. I've used them before and he was the one who helped me the first time. I'm a repeat customer.
Areas Of Satisfaction - They seemed to follow instructions. We insisted that the shingles have 6 nails and they did it.
Recognized Excellence - The roofing crew was very good.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Lon Smith Roofing & Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys