It was a very good company. I would request for them to come back to my house again anytime.
Love the windows, still waiting on the “buttons” to be installed. Seems installers put in wrong screws so the covers cannot be put on correctly supposed to come out and put correct ones in and then cover them, heard nothing in 3 weeks.
We absolutely love Lifetime Windows and Doors. We are very satisfied.
Top lock is difficult to lock.
After obtaining estimates and quotes from several different companies, there was no choice about which company to choose.
I couldn't be more pleased that we chose Lifetime Windows & Doors for our project. The entire staff was very knowledgeable and professional. Our order was received sooner than expected & installed in a very timely manner.
The crew who installed was very professional and showed a lot of experience. The quality of the Marvin Infinity windows is amazing.
Additional Comments - It was the best possible outcome and workmanship you can get. They were effective and did a good job.
Additional Comments - I would recommend to a friend.
One month after the installation I would say I made the right choice.
we really like the new windows in the living area-the smaller frames and solid glass really make for a fantastic view of the backyard-like having frameless eyewear!
Very pleased. Sales, office staff and installation crew answered questions and/or rectified initial concerns at once.
Absolutely love my new windows. Installers were professional, knowledgeable, friendly. Did an excellent job, especially considering the original work order from the salesman was a brick installation and it was actually siding.
From the appointment for an estimate to the completion of the installation Lifetime did what they said when they said. The salesman, installers, and stucco repairman were all friendly, professional and informative.
They have a good quality product and installed it very well.
The quality of the doors that we had installed, is great. There are just some adjustments that need to be made to them. The doors and screen sticks, we cannot even lock the door and there is a strip under the door that needs to be fixed. I want to love my doors, but right now I do not.
I would recommend Lifetime Windows and Doors but not Marvin Windows. It is hard to recommend them when they go hand in hand.
They did an awesome job. They were clean and they left our home spotless.
See previous comments about not being happy with the service and the quality. They haven't replaced the doors, and I'm still waiting for a response to my email.
Great experience from the initial sales experience (including education of me as the customer who knew little about windows) through the installation planning and the installation itself. With the combination of the Marvin windows and the Lifetime team, my home has had a beautiful makeover. I only wish I had more windows to replace!
They don't keep their promise and don't follow up.
Like I said everything was good except we are still waiting on a few parts and one window to be repaired, once that gets accomplished we are very satisfied.
Yes the product itself, not the company installing them
I was most satisfied with the fact that their staff was willing to work around the crazy schedule my wife and I had at the time. She was working on her internship for her master's degree, and I work nights. It took a while to get things scheduled, but they were totally willing to work around the insanity we had going on then. Mary O'Neill was my primary point of contact for scheduling. She was completely understanding with everything we had going on at the time, and was more than willing to help out in any way she could. She was absolutely great to work with.
Great quality, fair price, professional.... not hesitate.
For the small problems I had, Mary and the crew took care of them in a timely manner. I like the doors and they are safe and sturdy.Danielle karr
Lifetime Windows & Doors was professional, on time, and there was no hidden cost.
I like the quality of the windows that I purchased. My neighbors have come by to ask where I purchased them from.
Made the experience easy at every step of the way. The installation crew was very professional. Highly recommend!
The windows look nice on our home. We notice a great deal less outside noise and dust inside. The windows were so pretty inside, I didn't want to cover them up. We are happy Adam convinced us to get 2 picture windows instead of replacing them with what we had. The downside...the installers left a mess for us to clean up, and buyer beware of sales tactics of demonstrating a higher rating glass than what you actually get, making them very high priced windows compared to others.
Areas Of Satisfaction - When we first met, they took their time with me, and during the project, they kept in touch with us, very knowledgeable and passed it on to consumer
Recognized Excellence - Since the project was done at my parent's house and they don't speak English, everybody took time with them to make sure they understood.
The father and son team of installers, and the stucco man, were all outstanding to do business with.
Sales Knowledge - If I could, I would rate this statement a 4+.
Professional & Organized - If I could, I would rate this statement a 4+. They are a really good company to do business with.
Communication - If I could, I would rate this statement a 4+. They were really good about communication. They are one of the best companies I've done business with.
Installation Crew - If I could, I would rate this statement a 4+.
Clean & Safe - The job site was absolutely kept clean and safe.
Likely To Recommend - I would absolutely recommend the company to a friend. The father and son team of installers, and the stucco man, were all outstanding to do business with.
Areas Of Satisfaction - I was most satisfied in terms of the quality of the window installation. I've installed a lot of windows in houses over the years, and this job was quite excellent.
Current Referrals - I don't know anyone that would be interested at this time, but I've had all my friends by to show them the job. I've already exposed them to the work, and brought them around during the different stages of the project. I showed them the quality of the work. However, I am thinking about getting some more windows done.
Recognized Excellence - I would like to recognize Adam Johnson for his exceptional service. He was so knowledgeable on his presentation, and we had some really complicated situations for this project. I wanted to put a big bay window in the bedroom, and his father came over as well. I was impressed with both Adam and his father. Also, the stucco man was extraordinarily careful.
Additional Comments - I do business with a lot of companies because I run about 4 or 5 businesses. When you have a company like Lifetime Windows & Doors, they really knock your socks off. I was really impressed with this company, and Marvin is such a great company itself. The people and the owner. They really bend over backwards to do little things for people. They did an excellent job, and they actually put my ill wife on their private jet to get her to treatment in Minneapolis. They didn't have to do that, and it is really nice. It is outstanding that the company does things like that.
The windows look very nice and I have gotten comments on them so far. Everything has worked out great.
Areas Of Satisfaction - I was most satisfied with the workmen that came out here. They were very pleasant. They got the work done and took care of everything.
Recognized Excellence - I would like to recognize Rick for his exceptional service. He was very pleasant when he came. He answered all of our questions and we were very happy with him.
Areas Of Satisfaction - I was most satisfied with their professionalism and knowledge. For the most part, they did a good job. I watched them work and they did really well.
Like any other window company, if you want custom fit and quality windows, you have to wait for them to be built. The wait time was not unreasonable.
Areas Of Satisfaction - I was informed of every stage and an approximate time for the next stage. I was called and given 2 hour windows for the agent to arrive and they arrived on time, at every event. My contact person was , "Mary," who was wonderful and very pleasant to deal with. All job site areas were very well cleaned after each area was worked. They never left a job that did not have clean-up. They even worked a Sunday afternoon, to re-stucco patch.
Recognized Excellence - Greg Johnson and "Mary" helped keep me informed. They made me feel like the entire Company had my best interests in mind, wanting to get the job done right the first time, with no mistakes.
Additional Comments - Thank you Greg and "Mary"!!
Areas Of Satisfaction - The installation crews were very professional and considerate. They went above and beyond to ensure the work was done right.
The product is outstanding and they have great service. I was satisfied overall with the product and service techs.
Areas Of Satisfaction - I was satisfied with the quality of the materials and cost.
Recognized Excellence - Greg Johnson was great.
Adam was extremely professional and knowledgeable, we're very satisfied with the product and installation.
Areas Of Satisfaction - I was most satisfied with the quality of the door itself.
Recognized Excellence - I would like to recognize Adam, he was very good.
Areas Of Satisfaction - I was most satisfied with the installation.
Recognized Excellence - I would like to recognize the installers.
Outstanding service from the time we ordered and through installation!
Areas Of Satisfaction - The installation crew was fantastic.
Likely To Recommend - I have recommended them to others and my son is actually using them for a project.
Additional Comments - I am very happy with everything.
Lifetime was able to solve a window issue, that Anderson could no solve.
Areas Of Satisfaction - Their communication and quick response, was very good.
Recognized Excellence - Greg was great!
We are very happy with our decision to go with Lifetime Windows & Doors.
Adam was very thorough and professional. No high pressure tactics. He let the windows sell themselves.
Areas Of Satisfaction - Windows are definitely good quality. It makes operating them very simple compared to our other windows.
Recognized Excellence - Adam Johnson. For a young man he has a great sense of humor and a level of maturity that others could learn from.
Additional Comments - Thank you. Love the new windows.
Areas Of Satisfaction - I was most satisfied because we had a couple of problems with the windows because of the manufacturing of the windows and they resolved them. One window did not look like it was as well put together as the others and on another window, where the window meets the frame, it didn't look like the rest of them especially with the caulking, but they resolved it right away and returned it and got a new one right away. They replaced it pretty quickly and efficiently.
Recognized Excellence - I would like to recognize Greg, David who came and measured everything, and one of the helpers for their exceptional service. The helper who came back alone did a great job. Also, David was very thorough.
Areas Of Satisfaction - I was most satisfied with the installation and the cleanliness. They were very clean.
Recognized Excellence - I think Hector did a good job of putting the stucco on and matching our stucco. The installation guys did a good job. They were very nice, clean, and neat.Greg was very professional and very good at this job.
Areas Of Satisfaction - The workmen were very friendly. My husband was here and apparently they answered all of his questions after I told him to ask them.
Areas Of Satisfaction - The range of staff skills and experiences were most helpful.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Lifetime Windows & Doors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys