They ran into some unforeseen problems with a bad installation on our windows done by another company previously. They did a great job in fixing the problem where the other contractor had done a very bad job.
Work was completed on schedule, looks great, does what a roof should do.
Areas Of Satisfaction - Legit Exteriors gave us great service using a superior product and great workmanship. We appreciated the final walk around to make sure all was as expected
Areas Of Satisfaction - I was most satisfied with the installation. The guys were great.
Wonderful company to work with. Very meticulous. Did a fantastic job. If you are thinking of using this company I would encourage you to choose them.
Areas Of Satisfaction - Very responsive to questions and concerns.
They did a great job. They went above and beyond. I did not have to pick anything up and they kept everything clean.
Areas Of Satisfaction - They did what they said. The job foreman was very accommodating and on top of things. It was really nice.
Recognized Excellence - The job foreman Steve was really really good and very professional.
Additional Comments - I am very pleased with the work and will have no problem recommending them.
Areas For Improvement - NA
Areas Of Satisfaction - Timely, great work!
Recognized Excellence - Everyone was great
They would received a perfect score if they had followed up on the loose ends like they agreed to do. They have not done that yet. I am a perfectionist.
I strongly like their work. I highly recommend them.
Areas Of Satisfaction - I was most satisfied with their communication.
Recognized Excellence - I would like to recognize Patrick, he was pretty easy to work with.
Areas Of Satisfaction - I was most satisfied with the carefulness that the crew showed during the tear-off and re-roofing.
Recognized Excellence - There is no one in particular that I would like to recognize for their exceptional service. They were all fairly good.
Areas For Improvement - The only issue that came up was when we were told the supplier was going to deliver supplies on a specific day by 5pm. Well 5pm of that day came and went, no supplies, no phone call. I called Aaron and told him we were getting a bit concerned as we received no supplies and no phone call explaining the situation. Aaron called me back within 5 minutes to inform me of what he had learned and the supplies were delivered the next day and the roof was completed on time.
Recognized Excellence - Aaron was awesome! I was able to call him anytime I had a question or issue and he made sure to get right back to me with a solution. So appreciated, nice guy!
Areas Of Satisfaction - Fast, simple, clean
What can I say? They did what was needed, and did it well.
Legit Exteriors was very professional and stuck with the initial quote.
Areas Of Satisfaction - Customer service and installation. Installation was quoted at being done in 2 days, they stuck with the schedule even with a small problem.
The crew and sales staff were very professional and upfront about pricing. The crew work quickly and cleaned up very well at the end of each day.
Very professional and proficient! I would recommend them to anybody. They did the job quicker than they discussed and they were very professional.
Areas Of Satisfaction - When I called them about a problem they came and corrected it promptly.
Recognized Excellence - Justin Fuqua answered my questions immediately and took care of the problems I had.
They ensured that the job was done correctly, even though there were parts of the job that were not in the initial job order.
Areas Of Satisfaction - They were very organized and communicated effectively with us throughout the process.
Recognized Excellence - Everyone on the team did a good job.
I was truly impressed with them, and I would recommend them to anybody.
Areas Of Satisfaction - I was most satisfied with them being professional, and they were truly caring about their workmanship. They worked really hard and were very professional.
Recognized Excellence - I would like to recognize the men that had me sign the contract. The leader of the crew was very good too.
Additional Comments - I was truly impressed, and they did it during the winter. They were done in a day in a half. I was amazed and overly pleased, and it was really well worth the money.
Recognized Excellence - Jay was great!
It has to do with the cost.
Areas Of Satisfaction - They finished very fast.
Recognized Excellence - I think they all did a good job.
They are professional and courteous.
Areas Of Satisfaction - I was most satisfied with their expertise.
Areas Of Satisfaction - Came in and showed that I had leaks. Took pictures and explained where they were at. Also worked with what payments I could afford. Didnt try to push me into buying more expensive products or services.
Recognized Excellence - John. He called me and gave me updates on when the crew was going to be here or when we he was going to be over for paperwork.
Areas Of Satisfaction - I was most satisfied because they took the time to talk to us and explain our roof to us. One guy walked around the neighborhood with my husband and pointed out different roofs to him. They compared and contrasted things about the roof and what they could do to ours.
Recognized Excellence - I would like to recognize Cody Miller for his exceptional service.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Legit Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys