We are completely satisfied with our new windows and the installation process. Big thanks to German and his team! Jim sold us on the promise quality with Lake Washington’s staff installers and they exceeded our expectations. They were professional and focused. You could see their dedication to the craft. These windows were precisely installed and finished exceptionally well considering our 40 year old siding. German and his team kept dust to an absolute minimum and left each section clean and free of any scuffs, scratches or smudges. The new windows look (and sound) great and we are very happy. Thank you!
They were super courteous and customer eccentric. They were quick to fix an issue and I would recommend them to anyone.
I am the second owner of my home, so all the failed IGUs (windows) on the south elevation of my home were not covered under the developer's warranty. Mike Des Chane was professional, courteous, and was incredibly helpful throughout the entire process of replacing nearly a dozen IGUs in my home. He went above and beyond what I would expect of any contractor. I HIGHLY recommend Lake Washington Windows & Doors!
My windows were damaged as the result of negligence on the part of a neighbors' roofer. After they refused to pay I needed my insurance company to take charge. Another neighbor recommended Lake Washington Window and Doors. We had literally just moved in, so having responsible professionals has been fantastic, since moving is highly stressful. Jon Wood came to the house, knew the type of windows we had and how to replace them to get us back to where they were before the damage. Jon also took the time to talk to my insurance person and let her know exactly what the damage was and what needed to be done. I was SO grateful. My insurance adjuster called me to say how helpful Jon was for her assessment. The windows look great. I have already recommended this company to others. I will definitely use Lake Washington Windows and Doors in the future.
I was very impressed with the insight and ideas that Eric and Adrian came up with to improve our experience with windows and Doors. It feels like a new house. Best was, that change requests initiated by me during the installation were handled fantastic. These guys went above and beyond to "get it right". The install crew was extremely friendly, professional, skilled and did everything to not disturb our daily routine around the house. Without any experience of exchanging all windows and doors for a house, it turns out I got extremely lucky in choosing Lake Washington Windows & Doors. After 2 weeks of research In the web, it seems I picked a top company.
Jim was thorough, professional and very timely during the planning phase of our whole-house window replacement project. The install team was awesome. Joe was very knowledgeable and professional and I'm glad he was leading the install team. We LOVE our new windows and are very happy with Lake Washington Windows and Doors. We would highly recommend them.
Great job overall! I would recommend Lake Washington Windows & Doors to anyone in search of high-quality, professional, and courteous project management. Thanks!
Jim was great to work with and the installers were professional and committed to doing outstanding work.
Great experience with LK WA Windows. Very professional and great communication. Pricing was right on par to my budget.
Our French doors are sturdy and beautiful. We knew they would be from the moment Jon Wood showed us our options. Our installers, German and Yom, were skilled professionals and they explained the lock system to us and made sure we understood it. They draped the carousel horse (it was immovable) and left the area clean as a whistle! We will surely recommend Lake Washington & Doors to our friends and neighbors. Thank you so much!
Our experience with Lake Washington Windows & Doors was exceptional from beginning to completion.
I am very satisfied with the pricing and they were very professional. I had about four estimates and they were the best.
Had we known replacing our windows would be so easy we would have done it years ago! The sales process was smooth and pressure-free, the scheduling was quick and the installation extremely smooth. We couldn't be happier.
I had three window companies came to my house for a look. Two of them provided a quote later. Matt from Lake Washington Windows is very easy to work with. He spent time to educate me, also gave me a lot of suggestions. The installation went really well as well. There are two guys showed up that day, and they are on time and very friendly. I will highly recommend them.
We've completed two large projects (windows and a new door system) with LWW&D and our delighted with the results. Every member of the team has been incredibly professional and customer service oriented; focused on high quality work and proactive in their communications and planning. We would absolutely use the company again and would recommend them to others based upon the terrific work they did for us.
Lake Washington Windows and Doors did an outstanding job replacing our old Sliding Glass Doors. The work and level of service was exceptional. I would recommend them to anyone looking to replace their windows or doors.
I struggled to give up my old windows for vinyl ones. But I LOVE them. They look so great and my house is so !much warmer!
What a professional organization from start to end. First, Matt went over my needs by discussing the different types of windows I could use. Based on his input and our discussions, I was able to select the best windows for my specific project. Next, I worked with scheduling (office staff) and found them to be very accommodating based on conflicts I faced. The installation went very smoothly and the lead installer was able to take time to answer my questions to my satisfaction. With the project completed Matt followed up to assure my satisfaction with the installation, and finally I found the office staff very professional in handling the final processing. Overall, I found LWW&D's organization to be well run and professional and I will use them again.
This company is top notch and I highly recommend them to anyone. Everything from the sales person to the installers; they were professional, efficient and friendly.
Everything else about the window replacement was wonderful. I really liked and trusted Jon Wood, I really liked the guys who installed the windows--they were wonderful and respectful and I didn't feel weird about having them in my house for half a day. The windows are wonderful and I feel like we got them at a good price. My main frustration really is that you knew the evening before that your installers would not be coming to my house, and yet you didn't call in the evening, and you didn't even call right away at 8 a.m., which was the earliest time you said the installation could start. The windows were completely broken and it was a cold day, but I had removed everything I had put on them to keep the cold air from blowing in.
They were fantastic! They were extremely professional and timely and willing to follow up multiple times with us. They were very attentive. Matthew was phenomenal!
We had patio doors installed in our previous home and were very satisfied with the experience and the doors. When we moved into our current home, we didn't waste time in contacting Lake Washington Windows and Doors to install the same kind of patio doors. Once again very satisfied with the doors and the whole experience.
We have had two doors installed by Lake Washington Windows & Doors and have been happy with their work each time. Highly recommended!
When we decided to replace our windows last year, we spent significant time researching contractors and then hired Lake Washington Windows & Doors after reading reviews from various sites.We met with Jon Wood, a sales rep, in July. He is very knowledgeable, responsive, friendly and professional and does not use high pressure sales tactics. Among the 6 bids we received, Jon was the only person who sent a detailed quote. His quote was transparent and his bid was the most competitive. While we highly recommend Jon, we were also very happy with the office staff and installation team. The installation team (Mark & Ryan) was very friendly, respectful, meticulous and professional. Before they took out the old windows, they covered the interior side of windows with plastic and tape so that no dust or cold air could come in. They vacuumed the area and carpet after each installation. They cleaned our driveway and yard at the end of each day and cleaned all of the windows when they completed the project. The installation team maintained their friendly, helpful attitude throughout the process (a whole week) and made this a very enjoyable experience for us.Tahlia, a sales coordinator, was on top of scheduling the critical measurement, installation and trim delivery dates. She was thoughtful and professional. (We took Lake Washington’s offer to get the exterior trim delivered in advance so that we could ensure it was painted to match the color of our house.) Mike came to do the critical measurement and gave us fair amount of useful information that we were not aware of. As an ex-Milgard employee, he was also very knowledgeable, friendly and professional. Dale, a project manager, stopped by a few times during the work and made sure that everything was on track to get the job done right and on time. Heather, a sales receptionist, has been following up with us to make sure that we’re fully satisfied with the project since the completion of the project.We chose Milgard because it’s well known for quality products and provides a lifetime warranty. In addition to Milgard's lifetime warranty, Lake Washington also provides a 10-year installation warranty, which is far better than the rest of window contractors we met with.
The team at Lake Washington Windows & Doors were professional, and efficient . The estimating process, project planning, and window installation was seamless and well integrated.
The installers were very polite and did the install of a beautiful French door with perfection. They also had to coordinate with my deck installer to finish the job. I'm very pleased with my new door.
From initial visit to showroom, meeting the crew, scheduling, solution finding with Sales person Eric Snyder, and finally installation by Yom and Manual (what a team, no wasted motion!), met and exceeded all of our expectations. Passed the test of heavy rain last week with no issues. Room feels more comfortable as well.
They did a good job overall. There was one small glitch, but it was taken care of quickly.
The employees at Lake Washington Windows and Doors are very professional in all areas of their organization. They made my life very easy with no stress and were very accommodating in setting my initial meeting, making the exact window measurements, and the installation. They answered all my questions about the windows and installation in a manner that I could understand. I felt the consumer (me) was the KING in this experience.
Outstanding help and advise from the sales person, then working with the installers was great. Just to see if the price was in the ballpark, I got two other quotes, I found the LWW&D price and product was better in every case.
LWW&D started out well. The salesman Matt was helpful and responsive. The rest of the process did not go as well. We were given an installation date and a list of things that we needed to have ready. We had some other things going, but we put them aside and got our end of the work done. Our start date was then postponed 4 times. This caused a fair amount of inconvenience because we would clear days only to find out the start of the job was again postponed. Finally a crew came to set our garden window. The window arrived with the top pane cracked. I was assured that the pane could be replaced once the window was installed so we went ahead with the installation. The glass was replaced at a later date. Next came the install of our large (16') slider. The crew came in and did a quality job on the framing. The crew came back another day to finish the slider install and to replace the siding on the house. I was not present during this work, when I returned, I found several things wrong. The worst part was that the right side screen would not stay in the track when closed. Several times it fell out when we tried to close it. Also the right screen door was different than the left and of inferior quality. Also our Comcast cable was cut and left hanging. When LWW&D's quality control guy came out, he found that the track for the screen door was installed improperly. To correct the installation, the entire top piece of trim had to be removed. This was actually a fairly extensive job and I ended up helping with it. I feel that LWW&G is a decent company and they do make the effort to make things right, but that their execution of the actual work needs improvement. Their salesman, Matt and their quality control guy Mike were both excellent.
I did not receive a call when my windows had been ordered. The critical measurements were taken in a timely manner but received no call when the windows had been ordered.. After six weeks I had to call for status and was told they had just come in.
Stand up job, I'm very happy with the whole experience.
I loved the craftsmanship of the windows. The staff and the crew was easy to work with. It was a fantastic experience. There was no high pressure sales.
I had great service and follow up at ever step of the process. I will use them again for future projects!
I recommend this company for they quality of their job; besides they offer several options for individual needs
Lake Washington Windows & Doors made replacing our kitchen door a breeze. The knowledgeable salesman talked to us about our needs and gave us some options, followed up with an estimate, and the measuring, ordering and installation of the door happened right on time as promised. Our installer was outstanding.
We are very satisfied with all of the dealings with Lake Washington Windows and Doors, plus Eric Snider was very strong on knowledge of windows and needs, price seemed good. The installers were all three well prepared to complete the project in the two installment period. Would certainly recommend LWWD's.
They are professional company. We had a situation that came up and they came up with a resolution that works perfectly.
Matthew is awesome.
I found the company and the workers very easy to work with and accommodating.
I really appreciated how timely and attentive the representative was. I felt like my business was valued and they were working to ensure I was satisfied. Unfortunately the doors we ended up with don't perfectly fit the style of our home, but I think this was the closest that was available without a custom door. I wish that the range of options was greater. During installation there were issues and they had to come back the next day (Saturday) to finish it off. I appreciated that they didn't hesitate to do so but it was worrisome at the time. The end product looks like it is going to be reliable in our home and the only things that are non-ideal are that the silicone on the window isn't very cleanly applied (it runs out onto the window a bit in places) and the weather stripping between the doors is dark on white doors and stands out quite a bit from the inside.
The best move I made was contacting Lake Washington windows.. This company more than bent over backwards to see that the job was done in a timely manor , with so much care taken to install the windows and door.. I diffently would recommend this company to people in our area. Thank you.
The five star rating is due to the immediate follow up work the next day by Mike (Production Manager) to complete the interior installation work that was agreed. Overall, LWWD did a good job of installing 4 large Millgard windows in our Family Room, another small dining room window, and a powder bathroom window.
The windows are great and Joe and Scott did a much better job on the installation than the crew that previously installed the windows in the back of the house leaving us with damaged siding.
Very well done, very professional, completed the task in a timely manner.
My project was a rainscreen siding on the south side of my home. It gets hammered by our northwest weather all winter long. They were on time and of course there were some hidden finds that they were able to remedy. Experience is key and they have it. I will be using them for the rest of my windows and siding. They were honest, fair, complete and detailed. Thanks.
I am more than likely to recommend I already have. I also plan to call LWWD for any of my next home improvements they may be able to help with and if they are not able I trust their advice regarding who I should contact.
I am extremely pleased with the windows and their installation. The price was right and the Windows meet and exceed my expectations. Thank you LWW&D.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Lake Washington Windows & Doors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys