They've been up to my house twice, gave me a good deal the second time around (a percentage off), and I had them come out one more time - a third time - and they gave me an even better deal.
Sales was great. Installation was great
I am definitely likely to recommend Lacina Siding & Windows to a friend.
We love our windows and would order again. The finished product looks amazing and there was no mess left behind, inside or outside.
Chad, the installer, was extremely professional.
I always try to keep the money local. I prefer to deal with local companies.
Great service and I love these windows!
They did an excellent job. I couldn't ask for better.
They did an excellent job. I have a little disagreement with the window manufacturer, but I would recommend Lacina Siding & Windows anytime.
Areas Of Satisfaction - I was most satisfied with the installation. The guys who came and did the work seemed very knowledgeable and did a really thorough job. I'm very, very happy with the actual installation job.
Areas For Improvement - The fact they were able to work with us financially was a real big issue. We were able to make payments with no interest, and that is amazing.
Recognized Excellence - I would like to recognize Jay, the guy who came to my house for his exceptional service. He was our salesperson and he was amazing.
Additional Comments - I would recommend them to anyone. Their business is right now the street. They were punctual and came and explained the warranty to us. It took two days to get the job done and they are very professional.
Areas Of Satisfaction - I was most satisfied with the craftsmanship and what they did.
Recognized Excellence - Chad provided exceptional service.
Areas Of Satisfaction - We got what we asked for and felt like we were in excellent hands.
Recognized Excellence - Brandon was an excellent salesman and our installer ( his name escapes me but I think it is Zack) was very efficient and nice to have around.
Areas Of Satisfaction - If it goes by the number of "stars" you receive, with 5 being the best, I would rate Lacina a "6", above and beyond my expectations!
Recognized Excellence - Both Jordan and Chad were exceptional, so much so that I bought doors before they were done!
Areas Of Satisfaction - I was most satisfied with the installation crew. They kept things very neat, cleaned up well after themselves, and I was impressed.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Lacina Siding & Windows as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys