They performed the work as agreed to.

Professionalism

Unbelievable service

The company was excellent and professional!

Jamie was great to deal with & responsive to all my questions. The men doing the work were very polite & pleasant to work with as well.

They did a great job.

The entire crew was very good. They did exactly what they said they would do. They gave a good explanation of the work process. The cleanup was immaculate.

Time and again, Jay Gurley, Exteriors Specialist, and the KTM Team have come to our rescue with exterior home maintenance / repair / management. KTM have our highest recommendations!

They did a perfect job in a short time. They were great.

KTM Properties did an excellent job. They were on time, prompt and everything was clean when they left.

Very satisfied customer.

We were in need of a new roof last year and after reviewing several quotes, we decided to go with KTM. Our house has older vinyl and they were able to carefully remove and reinstall several pieces to upgrade our flashing. Overall, it was a smooth process from start to finish and the roof looks great.

Flash-forward to early 2022 and we noticed some water entering the house around a chimney. Ironically, this is where we went from satisfied to very satisfied customers.

Despite it being months later, KTM was extremely responsive and came back out in the sleet and wind to re-flash the chimney. A second storm a couple weeks later brought more water into the house. KTM came out again to inspect and added weather-proofing to the chimney’s joints, higher than normally required, but in the hopes of solving the problem. Unfortunately, each time it stormed, water kept entering around the chimney.

Extra kudos to Jay who stayed in constant contact with me throughout this entire process. He came out a third time to conduct a water test to find the source of the leak and discovered it was an uneven flue. After seeking quotes from chimney repair companies, we went back to Jay and KTM and they beat every quote. A week later, Jay and the crew returned and solved our problem for good.

I never write reviews, but I’m never this blown away by customer service. Use KTM and you won’t regret it.

I was totally Amazed Great Crew . Will always tell anybody that's needs any work done to there house to use KTM !!

They were extremely knowledgeable, capable and thorough in their job. Their clean up was excellent.

Very professional. Great communication for information and scheduling and friendly service.

Done

The work that was done was really excellent. The crew was super efficient. The staff was professional. They did a good job cleaning up after the work was done.

Very Satisfied with the job they did and would use them again

There were communication and scheduling issues. The techs did a great job.

Work crew was very nice and professional. I had my entire roof replaced and sections of my siding. They did a great job and left the site very clean. They were very reasonably priced too! I would definitely use them again.

They were very professional and the team worked exceptionally well and were extremely satisfied with the results!

KTM exteriors was easy to work with and they scheduled quickly.

KTM staff were very professional and prompt in performing our project. their pricing was very competitive, and the quality of their work was of the highest level.

KTM Exteriors did a great job. I'm impressed with the cleanup.

Robin came to look at the work that was going to be done, I told him I wanted a new roof. There was also a piece of rubber that needed to be changed. He told me it did not need to be changed but I wanted it changed. I told him I would find the paperwork on the rubber and get back with him. They brought all of the materials without waiting on me to confirm the work that was going to be done. They started the work the next day and did not even give me time to straighten everything out. They also forgot to put the air vent on the roof that I paid for. When I spoke to him about why things were missing and why he did not change the rubber, and he said it was not in the bill. After the work was done, I asked for pictures of the finished work but he would not do it. I was told to get on the roof myself if I wanted to see the work. He was not very honest. I was charged for work that was not done.

Fast and efficient

KTM Exteriors did a good job. I have a few small issues that I am hoping they will come back and address. They are slow in getting back to me.

They went above and beyond and were extremely helpful!

fantastic

They delivered what they said they were going to.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations in all areas. They were all professional.

Recognized Excellence

Recognized Excellence - Robin was great with following up.

I am just a firm believer that there is always room for improvement, no matter how well the job is done! They did not do anything wrong, but there is always a way to improve.

Showed up on time and finished on time. Very professional. Outstanding job!

They were extremely professional and updated me every day.

I recommended them to friends who have been extremely happy.

They were punctual and finished the job very quickly. They were clean, professional, and easy to work with.

KTM Properties is the main contractor for my company and handles all aspects of construction, roofing, wood replacement, masonry, siding issues, etc, and they always do an excellent job and are great with the residents.

I am absolutely satisfied with their clean-up, quality, and personalities.

KTM did an amazing job transforming my home with siding, roofing, decking, and exterior stairs.

KTM provided extraordinary professional and customer service. The workmanship was impeccable and met with the satisfaction of all parties involved. KTM stated in their sales pitch what they would do, and delivered in their implementation of the project.

They were absolutely professional from the person who gave the estimate, to office person who scheduled it, to the people who did the job. They were professional and courteous. It was a great experience that I didn't think would go as smooth as it did. They did the job and cleaned up. It is one job on the house that went from A to Z and was done right the first time. There were no issues.

I have worked with KTM properties over the past 9 years and have a great results on many different projects.

Chris Kania the Project Manager and Doug my installer were very professional and knowledgeable.

An immaculate installation! KTM is the best installation Company in New England!!!