Out of maybe 12 cabinets that I waited a couple months for, one came damaged and another one still hasn't come, even though I was required to pay for the full order up front before anything was delivered. That's a successful delivery rate of about 85%, not outstanding service.

The entire process has been positive and worth the wait! The result (about 95% done) is absolutely beautiful. Sandra really helped take my ideas and add in the details and recommendations to really make the design so good! Mark and Tyler did an amazing job - Professional, hardworking, great craftsmanship with attention to details, and just very nice people; on their last day we told them we were going to miss seeing them every morning to start the day. Very happy, thank you to the KSI team.

Our project process has been amazing

Brooke is AMAZING to work with! Goes above and beyond. Professional, great communicator, wonderful design guidance. Highly recommend!

The entire KSI team was was professional, courteous and communicated very well throughout our kitchen remodel. I have already recommended their services to friends and family that are looking to remodel their home.

All around great experience

Jim McVeigh was great. He made sure all the details were covered and guided us every step of the way.

We have been charged for labor to repair product which was KSI fault!

KSI is always responsive to questions, clear with explanations and expectations, and the end result is beautiful!

the sales/design staff is exceptionally helpful especially Vanessa, they aim to please.

I feel like a few things in the design of my cabinets were not explained/discussed with me.

I would and have recommended KSI Kitchen and Bath (and has been recommended to us as well when searching). We had an initial hard time when our project originally started with a contractor who had bad business practices, money management, and ethics and went bankrupt (Renaissance Restoration, LLC. Which is still in business and hopefully not continuing to misrepresent, miscommunicate, mismanage and scam more clients and institutions). KSI is on the up and up. Well established company and I tell people that you may pay a bit more but you’re getting so much in return then trying to “save a few bucks”. You want a project done and done right KSI is a go to and we are looking forward to using them for more (yes more) upcoming projects.

Great quality and work completed timely and professionally

When signed the contract we were told it will be delivered in 12-13 weeks. When time came close to promise date upon inquiry we were told they won't show up for another 8 weeks. Order was put on 6-05-2021 it was delivered to warehouse on 11-01-2021. Also once we started to install we found out that one of the end piece that was missing a fascia. To get that piece of fascia we are told it will take 1.5-2 months.

Best experience I could have asked for. Prompt, professional and well informed staff. Beautiful design and the products are of great quality

Brooke is phenomenal! We had such fun designing my kitchen and bath. She respected my choices and helped me pull the whole design together.

Very friendly and helpful. Showroom has lots of samples of products. Design process was straightforward and fun.

Great Place to work with. Sandra was very helpful and knowledgeable regarding my bathroom remodel. Highly recommend.

Sandra is a great designer! She gave us options and suggestions to fit our lifestyle. I felt comfortable with her because she worked with our personal budget and she was easy to communicate with.

I am not only likely to recommend KSI, I have already done it!

Project was planned out well and went very smoothly. The end result was great!

We are in the middle of the process

End product was outstanding -- great design, quality materials, friendly/professional staff and contractors/subs. The only improvement could have been on interim communication during the construction process regarding what was happening and by when.

Everyone was courteous polite and patient from start to finish.

Vanessa at KSI designed the bathroom of our dreams. She is extremely intuitive and worked on planning what she thought we wanted. Her design exceeded our expectations. I cannot speak highly enough of her. The crew sent to our house were extremely professional, timely and courteous. Their workmanship is first class! We love our new bathroom!

Jim has been extremely helpful! He helped modernize our kitchen and helped us bring our vision to life!

Over all a wonderful experience! Love my new cabinets,!

Not at all happy with delivery of goods and the install team

I have and will contine to recommend Brooke! She has been made this expierece awesome!

See comments below. Is this relative to "Deliveries" or in general. These surveys kinda suck -- just keeping it real.

KSI did a fantastic job. Our sales representative (Jim McVeigh) was very knowledgeable.
We felt a bit overwhelmed with all the variations to choose from but Jim (our rep) was able to guide us through and we couldn’t be happier with the results. The kitchen looks great!

I didn't feel pressured to make a decision, we had to change the design a few times and had no problem making appointments.

The process has been great Brooke Dando has made things so simple and easy. I am so excited to get things started.

KSI did a good job durning trying times. Have a small issue with the ceiling at the structural truss joint patch and are going to call to have it checked and repaired.

Sandra was a pleasure to work with through the whole kitchen process. She went above and beyond. She has a great eye for design. Everything she picked we loved!

Brooke Dando has been wonderful, her customer service throughout the process was excellant

Brooke is a strong finisher!

I recommend KSI Kitchen and Bath. This is the second time I have remodeled my kitchen, and on both occasions I consulted with other companies. I chose KSI 18 years ago, as well as, today! The staff demonstrates superior customer service, knowledge of the products, and was ever mindful of my budget and space. Jim M took great care of my project and worked with me to maximize the function of my space, offered great suggestions and professional insight. My sister's are ready to remodel a bathroom and kitchen and will be sure to work with the KSI staff.

Brooke D. and KSI were great to deal with! I will work with them in the future.

Between Jim and Al I could not have asked for a better designing and installation experience. The process from start to finish was very professional, helpful and understanding of our needs/wants. I can say my wife and I visited three other kitchen design companies ,Jim and Al are second to none of them.I will and have recommended Jim to other friends of ours for kitchen and bath remodeling...they will not be disappointed

From beginning to end the process was exciting, interesting and comfortable (I was never anxious about any part of the process). Mark and the crew were professional and efficient, cleaning up the work space each day. Brooke D. was great to work with. She understood the style I was going for and made great recommendations and suggestions. I will be going back to KSI in the future.

Susan designed a kitchen space that is fabulous....she listened to our needs and wants. Our project starts soon and we are excited to experience the process and see the end results.

Sandra is amazingShe went above and beyond to assist usI have and will continue to recommend Sandra and KSICan’t wait to see our new kitchen

Brooke Dando has been excellent to work with - pleasant, accommodating, professional and knowledgeable.

I was extremely happy with the whole process of remodeling our kitchen- from beginning to end. KSI was extremely professional and very easy to work with.Very happy with the new kitchen

I worked with Jim Ross as my sales rep and he was outstanding. He was extremely knowledgeable of the business and answered all of my questions in a timely fashion. He even met me at my house early in the morning for my measurements to accommodate my work schedule. Excellent customer service!

Ordered my third kitchen with KSI all the experiences have been good except this last one. Felt oversold and taken advantage of on options i didn't request, want, or am going to use. When asked about returning item is didn't want and or mean to order i was denied. When asked for a breakdown of all the items before ordering with pricing i was denied. Told the sales person to mirror the last kitchen as far as options go and that was not done. The layout provided and cabinets shipped were too long for the space and extended past the envelope of the kitchen. A smaller replacement cabinet had to be ordered which delayed the counter top install and over all remodel. The actual team that delivered the cabinets were great, the rest of the the experience not so much.

Our experience was amazing! Brooke Dando and Mark were amazing through the whole process. We were informed through every step and couldn't be happier with the results!

I was overwhelmed in the beginning. Working with Susan made the planning fun and easy. Once I saw the plans, very thing fell into place. Can’t wait to see the finished product!

Everyone was extremely professional and friendly. And I can't say enough about the finished bathroom! Amazing!