Full cabinets and parts were promised July 21st. I paid $5,000 premium for rush delivery. Today is August 22nd and I am still waiting for parts as parts were late, wrong items shipped and damaged
Kelly Bodnar was great to work with. She was very patient and listened to all our concerns and developed a beautiful plan for our new kitchen!
They did a amazing job. All the contractors they sent out to do their job were all kind, friendly and professional.
The work we have received from KSI has been excellently planned and installed.
The entire kitchen remodel process has been handled professionally and with genuine concern for our satisfaction.
Christina is incredibly knowledgeable and has been so patient, kind, and tremendously helpful. This is the biggest project I have taken on and she has been able to calm me and give me great information throughout the process.
The KSI design process has been extremely helpful to my bathroom renovation project. My designer, Christina, listened to my needs and answered all my questions about the process. She took her time to explain her decisions throughout the process and took in consideration of what I wanted to come up with a design that isn't only beautiful, but functional for my small bathroom. It felt like a truly collaborative process and I couldn't be happier with the design.
I can promise you this, I will not do business with this company ever again.
The Design and remodel exceeded my expectations. I absolutely love the design. it is exactly what I was looking for.
Kelly Bodnar has exemplary talent! Her design vision is truly amazing.
As this renovation was completed during the pandemic. Everyone practiced safety precautions and was courteous.
KSI did an excellent job of listening to our request and providing a design that suited our space better than we had envisioned. Kelley created an excellent design and offered options to try and minimize cost without sacrificing quality.
Vanessa from the KSI Birmingham, MI store created the most amazing design for our corporate cafeteria. Her knowledge and expertise of everything was second to none.
Wished we could have hired KSI for our kitchen project versus Big BoxHD. Impeccable service and quality of work.
We chose to use a specialized cabinet store instead of the box stores because we assumed the quality would be best in class and we would have a more personalized experience. Price and quality wasn't supposed to be a concern as we felt KSI and Merillat are reputable names. WRONG! The first shipment was a disaster. 9 of 19 needed to be returned and also extra doors ordered because of the damage. Waited 4 more weeks for new ones because that's all KSI and Merillat would do. Still no follow up from KSI on the 2nd shipment status. Did we even receive it? How is it? That was 5 weeks ago now. Also no feedback on the $ difference of a returned cabinet due to it wasn't a design I was sold. Overall disappointed! Next time, going back to Lowes...experience and quality was so much better.
Additional Comments - Vanessa Crook, KSI designer, was on top of all aspects of this bathroom project. Her follow-up and timely communication were excellent.
Amanda was very helpful
Just state “Grateful resident of Royal Oak, MI”
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of KSI Kitchen & Bath (Birmingham) as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys