Customer feedback report for

Kleen Pro Professional Services

Kleen Pro Professional Services

Kleen Pro Restoration has been serving Charlotte & surrounding areas since 1979, for over 35 years ! Show more

Kleen Pro Restoration has been serving Charlotte & surrounding areas since 1979, for over 35 years !

Kleen Pro is a fire, smoke, water, and mold remediation company. We operate under the IICRC S500 Standards of Care and Reference Guide for Professional Water Damage Restoration. Our Technicians are IICRC Certified and we continually train all employees to offer the best possible service to all customers. Kleen Pro Restoration is a licensed general contractor in the state of North Carolina. We are EPA Certified, BBB Accredited, and also participate in supporting our local Police and Firemen with School Safety Awareness Programs.

Kleen Pro prides itself on being one of the premier restoration companies in the City of Charlotte. Ken Walser began this business back in 1979, along with his wife Vicki. During subsequent years, the business grew and we were incorporated in 1985. In 1996 the business was sold to John E. O’Neil and Robert S. Eckles, both gentlemen having a history with the insurance industry and long-familiar with the important role of Restoration Companies. We presently serve residential and commercial properties and also work with multiple insurance carriers.

Kleen Pro Restoration uses all of the latest & most advanced equipment such as Thermal Imaging Cameras and Electronic Thermal Drying Systems; all with the goal of fast completion so customers can be back in their home or business as soon as possible, like nothing ever happened!

Types of work

Water damage & mold remediation 28
Fire damage restoration 3

GuildQuality surveys

This page contains customer feedback collected by GuildQuality using impartial third party surveys. Learn more
Feedback Milestone
5 Consecutive Great Reviews 2016
Feedback Milestone
10 Consecutive Great Reviews 2015
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Of 138 customers surveyed, 35 responded
Quality Of Materials
I am satisfied with the quality of materials used.
Quality Of Workmanship
I am satisfied with the quality of the workmanship.
Process Explanation
Kleen Pro Professional Services thoroughly explained the process before beginning work in my home.
Cooperative And Responsive
Kleen Pro Professional Services was cooperative and responsive to my needs.
Kleen Pro Professional Services adhered to our agreed upon schedule.
Renew Insurance Policy
Based on this claim experience, I will likely renew my policy with my insurance carrier.
Overall Quality Of Alacrity Program
Alacrity Solutions combines a national network of credentialed contractors with specialized software and services to streamline repairs, reduce unnecessary costs and improve client satisfaction. Please rate the overall quality of the Alacrity program.
Employees Professionalism
The employees of Kleen Pro Professional Services are professional and courteous.
Likely To Recommend
I am likely to recommend Kleen Pro Professional Services to a friend.
Recommend Insurance Carrier
Based on this claim experience, I would recommend my insurance carrier to friends or family looking for insurance coverage.

Of 138 customers surveyed, 35 responded What does this data mean?
All project locations are approximate
Of 35 respondents, 29 left a review
26 of 29 would recommend
No rating
How are reviews verified?

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Customer feedback report

The feedback presented on this page was collected by GuildQuality from Verified customers of Kleen Pro Professional Services using our impartial third party survey process. To learn more about GuildQuality and our survey process visit

Kleen Pro Professional Services

221 Beltway Blvd.,
Matthews, NC (704) 882-3200