The sales & installation was a positive experience.
I am most satisfied with the sales representative.
I would like to recognize Jack.
The service and everything was neat and perfect, and it's a small unit, much smaller than the one we had before which I am very happy about.
I would like to recognize Brad Van Sickle.
It was an easy install and it's done.
It's a very efficient system that uses no electricity, so very good in emergencies!
The feel of the water after the system was installed was much better than without the water softener.
I am very satisfied with the unit and could not be more happy with it.
They did not fall short of my expectations.
I was most satisfied with the ease of the operation.
I would like to recognize Jack the salesman. He did a good job.
clean drinking water
The system is expensive but uses less salt than I anticipated. It has been working very well. Never a moment without soft water
Service tech attention to detail
Jack the sales guy!
Jack Eversole sold me the system and has been very good about following up with me and making service visits are completed. He had the right kind of customer focus the rest of the AZ business could learn from.
Kinetico was very professional at all times. Installation was done as scheduled. The technician explained the operation and maintenance of the system thoroughly. Coffee and drinking water taste great. No more buying bottled water.
Personnel were professional and cared about the customer.
Jack did a great job throughout the process.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Kinetico as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys