Overall, one of the best construction groups we have contracted. Most of the project phases progressed at a good pace; the work product is excellent; the materials and finish are excellent; and our house really "pops" from the curb.
Concern For Needs - We believe Ron had a good picture of the project, and how the final presentation would look. Where we lacked in design and vision; Ron could channel us towards appropriate products and pictures to help us visualize the final deliverable, better. We also found the "master craftsmen" were very talented and made excellent contributions to the final design and finish; also recommending some modifications that were very appropriate.
I was amazed at how smoothly the work went. No problems, no surprise charges, excellent installation on a 200 year old uneven house that now looks almost new. Roofs, gutters and siding took about three weeks. This company was awesome to deal with from the estimates to the final touches.
Excellent experience with this company to do full Hardieplank siding of 150+ year old house and replacement of two windows. There were a couple of a small snafu's but they were solved by Kepo, and they kept within budget (and the few things that were added on due to partially damaged areas were agreed upon before work continued. No unexpected and hidden costs, and an extremely friendly and courteous work crew. Communication with project manager when job started could have been better, BUT, I would highly recommend this company to anybody that considers Hardieplank and/or window installations. (A minor detail - better cleanup could have been done after the work was finished, we had to walk around with a magnet to get the last nails from the old siding that had been thrown down around the house.) But I definitely give them 5 stars, it was such a better experience than my worst fears! (We are also very happy with the Hardieplank material choice, the house is much warmer, less drafty, and quieter than before, a big difference!
Satisfied with final product, although project scheduling needs improvement. Quality of work is good.
Lead Source - James Hardie recommended installer.
Areas Of Satisfaction - Quality of work.
Recognized Excellence - Work crew.
Joe spent a lot of time with us at our first meeting showing us the different finish options for the siding, trim and soffits, and got us off to a great start. It was our first time ever doing this type of work on a house and we had a lot of questions and Joe was very helpful and patient. We narrowed our color choices down to a few at our first meeting and Joe was able to provide us the addresses of houses in our area that he had sided in these colors, so we could get an idea of what the colors looked like on a scale larger than a sample piece of siding. Joe's workers were great, they worked hard all day long, cleaned up after themselves, were as quiet as they possibly could be given the nature of the work, and they did high quality work. We were actually amazed at how quickly and well they finished our house. We also had Kepo Siding & Windows install new gutters for us, and they did a wonderful job with them as well. Kepo was responsive to all our requests and always got back to us in a timely manner, and every one we dealt with was nice. We would highly recommend Kepo Siding and Windows to anyone we know who needs to have their siding done.
Areas For Improvement - We had no complaints.
Areas Of Satisfaction - Kepo did great work, and they did the work in a timely manner. You always hear horror stories of contractors starting jobs and then disappearing mid-job to go off and start other jobs, and that was never the case with Kepo. We felt they were dedicated to our job, gave it their full attention, and finished quickly. We actually had an issue with our house project in that we had a custom door made and it was not due to be finished until a few months after all the other work on our house would be done. Joe said it wouldn't be a problem to come back in a few months and finish siding the area around our new front door. Even though it was mid-summer when our door was installed, an incredibly busy time of the year for the company, Kepo came back and finished our siding job the day after our general contractor installed our front door. We were very happy that Kepo could accommodate us so we could get the door we really wanted.
Recognized Excellence - Joe was great, and also his office manager Chris.
Areas Of Satisfaction - Other contractors had nothing but poor reviews on the workmanship, in the end the company did a great job and the end result was great. The personalities of the crew on a daily basis were very nice.
Overall the house looks great but some things seemed to take a really long time. I had to talk to so many people. It was about small things.
Areas Of Satisfaction - The over all job turned out well.
Lead Source - My contractor recommended Kepo Siding and Windows to me.
Areas Of Satisfaction - I was most satisfied with the workmanship provided by Kepo Siding and Windows.
Recognized Excellence - Joe Kepo was great.
Lead Source - Hardi plank website recommended vendors
Areas For Improvement - i do not think they did. quality work, professionalism, worked long and hard and did extras for me
Areas Of Satisfaction - the crew was excellent and helpful
Recognized Excellence - te entire team up to Joe were great
Areas For Improvement - In no areas did they fall short of my expectations.
Areas Of Satisfaction - I was satisfied with all ares of the job.
Lead Source - A neighbor recommended them to me.
Additional Comments - They were a very reliable company to work with. I am very happy.
Areas For Improvement - The final project and the punch-list took a little bit longer than originally projected.
Areas Of Satisfaction - I was satisfied with the followup and professionalism of Joe specifically.
Lead Source - I heard about them from the Hardy website.
Areas For Improvement - None
Areas Of Satisfaction - Attention to details
Lead Source - Web
Areas Of Satisfaction - The workmanship and the techniques were all of really good quality. The work was all done the way it should be. The finished product definitely looks appealing.
Lead Source - A neighbor had their siding done as well so they told us about Kepo Siding and Windows.
Construction Quality - When they finished the initial work there were a couple follow up things that needed to be done. They came back and did the follow up work so that everything was completed to my satisfaction.
Punchlist - There was no punchlist.
Areas Of Satisfaction - I was most satisfied with the initial price, quality of the windows, and the individuals that completed the work.
Additional Comments - I was very happy with the work they completed.
Areas Of Satisfaction - Communication and keeping to a schedule and finished the
Lead Source - a friend
Areas Of Satisfaction - I was most satisfied with the look of the outside trim work was much better than I thought we would end up with.
Lead Source - I heard about them through a friend of a neighbor.
Additional Comments - Everything was great.
Areas For Improvement - none
Areas Of Satisfaction - they were on time, completed job on time
Lead Source - we were passing a job site, we needed windows so we got there number and they sent over a representative. There was no hidden cost or anything.
Additional Comments - I'm thinking of calling them back for one more job, they are very good and professional. I'm very happy and recommended them to other people.
Areas Of Satisfaction - I'm most satisfied that, in hindsight, there have been no issues with the windows whatsoever, and there could have been due to previous leaks.
Lead Source - A next door neighbor, John Lawson, is a general contractor and recommended them.
Additional Comments - Everything went amazingly well!
Areas For Improvement - None
Areas Of Satisfaction - Expert quality craftsmanship, valued promise and excellent product
Lead Source - Ad and BBB
Additional Comments - Kepo's attention to detail is their greatest asset
Areas For Improvement - Not applicable. They honor their commitments. We are very satisfied with their work and have recommended them to others.
Areas Of Satisfaction - They performed the agreed-upon services quickly and professionally. The workers were polite, the work site was clean and the management communicative and easy to work with.
Lead Source - Saw their work on another job. Asked around about their work and then called them. Got a couple of other quotes but liked Kepo best.
Additional Comments - Very pleased with work. They completed the project in a timely manner and came back to tweak a few loose-ends without drama and to our satisfaction.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Kepo Siding and Windows as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys