every instance where i questioned the way items where installed, to the process, to details about the paint, the particular representative came to my house to answer questions and evaluate the work as to the quality, . From the house wrap and the caulking used , installation of siding and how improved methods were employed. Joe had the company Reps assess each major step before proceeding to next. 100 percent satisfaction was their goal.
From start to finish on our siding and roof project, Joe and his team were amazing. During the project, they were always professional, courteous and kept me involved in every step of the process. The house looks amazing - they exceeded all expectations. I would highly recommend them for any project.
A very professional company to work with and a work crew that worked very hard and did a great job assuring we the home owners would be pleased with their work. We could not be happier with our decision. They set the bar for others. In addition, there was absolutely no pressure in the "selling" process. A+
Quality and professionalism is a hallmark of the Joseph Ketner Construction Company.
It was SO very refreshing to work with Joe and his whole team. (Loved having Armando and his crew here.) Joe worked with my schedule from the very first phone call. This company is professional, organized and the workmanship is outstanding. If you are considering exterior work, do yourself a favor and work with one of the best. Joe and his team took photos of every step, and co-ordinated very well throughout the whole project. In fact, I thought the job was finished and there were a couple of areas Joe was not quite happy with, he thought it could look better, so he had his team come out and make improvements. And he was right, the finished job is perfect, my dream home.
Great experience, I would highly recommend.
We chose Joe Ketner Construction because Joe was thorough in answering our questions. He offered us great suggestions to improve our exterior siding project and remodel of our front porch. His team of craftsmen did a superior job of installing hardi plank siding, painting and carpentry work. We highly recommend Joe Ketner Construction and will use them on any future home projects.
Additional Comments - I had concerns along the way as it was a large project. But all were handled to my satisfaction in a timely manner.They were always there when they said they would be there and even worked in bad weather and weekendsto complete the project.
We are very pleased with the work done by Joseph Ketner Construction. Our new siding, gutters, and windows are exactly what we wanted, the quality of the work is great, and the team working on the project was receptive to questions and feedback. It was really a bonus to have a low-pressure and respectful discussion about the project and estimate.
Areas Of Satisfaction - The finished product is just exactly what we wanted--an exterior of the house that looked new and refreshed and gutters that actually work!
Current Referrals - Not immediately, but we will recommend them if anyone inquires about good exterior contractors.
Recognized Excellence - Joseph was really pleasant to work with, Brenda was friendly and helpful, and Florentino was always willing to answer questions.
This was a major project for us (new roof, siding and windows); needless to say we were anxious and concerned about choosing the right contractor. After much research and meeting with Joe in our home, we decided to go with them. He was upfront and professional , and we also liked that we were able to work with one company rather than having to use multiple contractors for the different aspects of our job. Brenda is an absolute pleasure to work with, she was friendly, timely and responsive to our many questions. The onsite teams were also great to work with; they arrived when they were supposed to and worked tirelessly to finish our project ahead of the rains. The job came in at the estimated cost and ahead of schedule. It was refreshing to work with a company who provided EXCELLENT customer service from start to finish. I have already recommended them to several of my friends and would not hesitate to do so in the future.
Areas Of Satisfaction - The quality of the work is excellent and the house looks amazing. I also really do appreciate excellent customer service. There is nothing as frustrating as working with a business/individual who takes their customers for granted. This project and the cost was huge for us, and we were fearful of being taken advantage of (you hear so many horror stories about contractors). This was not the case working with Joe, Brenda and the rest of their team. I couldn't be more pleased.
Recognized Excellence - Brenda! As the "face" she can't be beat.Also the heads of the roofing and siding crew (sorry I don't remember names). They were patient, polite and accommodating, as we asked questions and got in their way as we and our grandchildren ran in and out of the house.Petra was very helpful in working with us on the color selection...I was at a crossroads and couldn't make a decision.
did an excellent from start to finish
Joseph Ketner Construction was professional and finished the job in a timely manner. The employees were courteous and did good workmanship. They kept us posted on schedules and kept their word.
Everything was perfect! Thank you! Great experience, great company!!!
I was overall impressed with the work that they did and their attention to detail.
We were absolutely 100% pleased with our experience working with Joseph Ketner Construction. From the very first conversation regarding bidding the work through all of the work to final completion Joe and the workers under his direction were highly professional and skilled resulting in work on our home that Ketner Construction and we, the home owners can be proud of. We highly recommend Joseph Ketner Construction to others!
Joe and his crew were easy to work with and they continually showed me their top craftsmanship and high standards of construction.
They were excellent to work with and I was really please with their communication and the outcome.
The quality of work is impeccable. We recommend Joe Ketner without reservation.
A positive experience working with Joe and his team! I am very satisfied with the whole experience and have already recommended his company to 2 of my friends.
I was very happy with everything.
I thought Joseph Ketner Construction did a very professional and reasonably priced job. I was happy with the results and would recommend Joseph to friends.
We have done a lot of different work to our house and I will say I was happiest about our siding job with Joseph Ketner Construction. Joe was very thorough in every aspect of the project from contracts to details on the siding itself. I would and have recommended Joe to anyone that was looking for siding and construction.
We so appreciate Joe's character, integrity and the quality of his work. He's a man of his word and he hires really good people. That pretty much says it all.
Joe and Steve the project managers were awesome. Steve was very knowledgeable and provided solutions to some of the problems that they found.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Joseph Ketner Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys