Everything with one exception went smoothly. Due to my handicap situation (I use a walker to move around) I didn't park my car at the curb during the job. I made arrangements to have my car in the garage on the west side so I could load my walker into the car for my medical appts. They agreed to park their debris trailer on the east side of the driveway. The first time I had to leave for a medical appt I had to clean up some nails on the driveway.
I got my new roof from them around 2 months ago and I am very satisfied as of this moment.
They did an outstanding job. They are a responsive company.
I would definitely recommend if roofing work is needed
Johnson Roofing is a well ran business you can count on.
Kameron was professional and responsive. There was a delay after demolition, longer than we anticipated. I contacted Kameron and he responded right away. The roof was completed and looks great.
They are a righteous company.
Areas Of Satisfaction - I was most satisfied with their timely manner.
Recognized Excellence - The whole crew is awesome.
Communication - I would give them a 5!
Areas Of Satisfaction - I was satisfied with their customer service.
Recognized Excellence - Karina and Bianca were great.
Additional Comments - They had excellent service.
Problem Resolution - I didn't have any problems.
Schedule - They arrived ahead of schedule.
Recognized Excellence - They all seemed uniformly good.
Areas Of Satisfaction - I was most satisfied with the timely response from Johnson Roofing.
Areas For Improvement - In no area did Johnson Roofing fall short.
Areas Of Satisfaction - Honesty, quality of work and the staff are wonderful. Thank you.
Recognized Excellence - Everyone I dealt with were exceptional. A special shout out to the roofers, it was so hot and they did an amazing job.
I was surprised at how professionally and quickly they came in and redid my entire roof. They initially advised me it would take four days to remove three layers of old shingles (!!) and replace them. They only took two and a half days and would never know that they had been here. There was no trash, nails, or old shingles left on the property at all. They were excellent and I have recommended them to a number of my neighbors.
Additional Comments - We are very pleased with the office staff and the workers who installed and completed the roof
Recognized Excellence - Danny Wilkins is very thorough and knowledgeable. He went out of his way to meet me at both Eagle and Boral to choose the best matching tile. Manny the superintendent was friendly, knowledgeable and communicated where they were at with the roof and timeline. Office staff was always great and attentive (Brianna (?) & Corvina (?) spelling sorry!)
Recognized Excellence - Joe Kim did a great job. I think it was Manny who came out to our house on a Sunday evening to help out with sky light problems - he also did a great job.
I am very satisfied with them and have already recommended them to a friend.
There was poor communication but the salesperson who helped me was wonderful, I'd give him a 5. The foreman who never reached out to me once and never showed up when he said would, that's a 1.
I am very satisfied with Johnson Roofing.
The workers knew what they were doing, worked hard and finished the whole roof the same day. The did a good job.
Very knowledgeable and professional. I would strongly recommend to friends and family.
We were more than reasonable and there was zero communication from the office staff. Their foreman was ridiculous with communication. I would never recommend them to anyone I know. The owner never reached out to us to make things right or acknowledge anything which is frustrating to me.
They were very professional, it was done right, and the salesman was very nice.
Areas Of Satisfaction - I am the most satisfied with the customer service. They were quick to respond. Someone came fast. They scheduled the work very quick.
GREAT COMPANY!! GREAT in All aspects Personnel and Politeness and Expectations, Great JOBS!!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Johnson Roofing LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys