They have a great quality product. They did a great job to install in a timely fashion and on budget.
Areas Of Satisfaction - I was satisfied with the quality of the material. It looks great. They were on schedule and started the project promptly and ended in the time frame we expected.
Recognized Excellence - The crew on the site that did the work were really nice and they did a great job. We had a really nice crew working on our house that week. John Michael, the owner, had some of the materials Owens Corning would install and walked me through the whole process.
Additional Comments - I did not go with the lowest bid I went with a higher end product and I feel it was worth the value.
John Michael Construction was very professional, and the craftsmanship and customer service was wonderful.
Schedule - He actually accommodated our schedule in a better manner. He moved us up based on the condition of our roof.
Likely To Recommend - I have already recommended the company to four people so far. I am an architect, and I hope that would help with my recommendations. John Michael Construction was very professional, and the craftsmanship and customer service was wonderful.
Areas Of Satisfaction - I was most satisfied in terms of the scheduling and timing. They accommodated our schedule, and they were also dealing with the weather of the pacific northwest.
Recognized Excellence - I would like to recognize the man that did our roof for his exceptional service. It was a small crew, but I don't recall his name. However, I'm sure John would have his name.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of John Michael Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys