Patrick was very professional and cleanly explained the details of the process
They did an excellent job and I really like the way that they got the yard clean after they did the work. It was extremely clean. You would not even know that they did roofing here.
I expected professionalism and I received it. They take care of any issues immediately.
Shane was great to work with.
I felt they were very professional in every step of the process.
I highly recommend them.
On time, efficient and personable.
I was very pleased with them. They gave me a very professional bid and they did great work.
The salesman showed up at the point of time that he said and went through the reviews and the pros/cons of different types of services. Overall they are very professional. We really were impressed with the clean up crew and the job that they performed!
I have used them 4 times and I have been satisfied with them every time.
They did a fairly good job.
Joe is a life long roofer who gives you great quality and service.
I was very pleased with them and this is my third time using them!
I've used Joe Ochoa before and they are always great to work with. They stick to the expected timeline, and they are very professional, neat, and orderly.
Problem Resolution - There were no problems.
Areas Of Satisfaction - I was most satisfied with workmanship.
Recognized Excellence - I'd like to recognize Jose Ortiz.
I would highly recommend Joe Ochoa Roofing. Everything exceeded my expectations.
Areas Of Satisfaction - It would be hard to nail down one area because I was satisfied everything.
Recognized Excellence - I would like to recognize Joe Ochoa, Jr., for exceptional service.
Areas Of Satisfaction - Their salesperson was really good and the workers were really good and professional. They came out and got it done and did great job.
Recognized Excellence - Yovonnie
Areas Of Satisfaction - The quality of work and punctuality.
Recognized Excellence - Victor Benz.
Additional Comments - I had an excellent experience!
Problem Resolution - I didn't have any problems.
Areas Of Satisfaction - I was most satisfied in terms of the time it took to complete the work.
Recognized Excellence - The only person that I saw was the salesman, and when I got home the work was done.
Areas Of Satisfaction - I am most satisfied with the roof.
I interviewed 2 companies before Ochoa and I chose Ochoa because of the in-depth detail they provided me. Very professional, knowledgeable and courteous.
Areas Of Satisfaction - I like the in-depth detail of what was to be expected and the overall consultation.
Recognized Excellence - Yovanni Moreno and the crew he sent out. There were about 7 of them. Maybe more. Excellent job and very pleased. Truly experienced roofers.
I think they did a great job. I recommend them. They are very easy to work with and honest.
Areas Of Satisfaction - I was most satisfied with the customer relations and the quality of the work.
Recognized Excellence - I would like to recognize the gentleman who helped us, Yovanni Moreno, for his exceptional service.
Additional Comments - We are very happy with the new roof.
They're great guys. I would recommend them to anybody.
Likely To Recommend - They're great guys. I would recommend them to anybody.
Areas Of Satisfaction - They were in and out in one day. I was most satisfied with how fast the installation went.
Current Referrals - I would recommend Joe Ochoa Roofing to anyone.
Recognized Excellence - I'd like to recognize the salesperson. He took very good care of everything, explained everything thoroughly, and did everything he said he would do. He kept in touch by phone and was at the house.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Joe Ochoa Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys