The whole team at Jimmy's was fantastic. They helped us through a very trying time when a tree fell on our roof. From the initial tarping to the completion of our brand new roof, they were timely and professional. They even raked leaves on our property and took care of some unwanted garbage/debris that was not within the scope of work.
Jimmy’s Roofing did a great job on bidding and roofing my residential home.
Overall, I am pleased with the finished product, the crew, and workmanship. Pros: The initial appointment for our consultation with Andrew very good as he was professional, courteous, and knowledgeable. The installation crew led by Tim was outstanding and exceeded my expectations. The crew was polite, professional, courteous, and on-time. They got the job done ahead of schedule, cleaned the area thoroughly, made every effort to ensure the quality of the workmanship. The roof looks great and so far even with weeks of rain, there have been no issues. I don't anticipate any problems. Cons: Lack of communication - There were scheduling delays due to weather and I was not informed by anyone from the office. I understand that weather delays are common but the client needs to know so they can adjust their schedules especially those of us who work from home. There was also an internal error in the invoicing that no one from the office informed me about. When I noticed it about a month later, I contacted the office for an explanation. It was eventually resolved and I am happy with the outcome but someone from the office should have let me know about the error. Overall, I would recommend Jimmy's Roofing for their excellent workmanship and installation crew.
Justin was an excellent foreman of his crew. They worked long and hard. Excellent work ethic and Justin was easy to work with.
I was very pleased with the work they did. They were really good about cleaning up every single day.
They were responsive to needs, especially when dealing with the insurance company. They explained the code and they were fair minded.
Jimmy's Roofing did excellent work, and the roof we got is great.
I would like to recommend Jimmy's Roofing. They arrived on time, and they stayed with the job and didn't stop for coffee breaks. I have recommended them two or three times since then.
Areas Of Satisfaction - I am satisfied with the whole program, it was very good.
They provided excellent service all around and did a great job.
Recognized Excellence - I would like to recognize the sales person because he went that extra mile to make it a positive experience.
Areas Of Satisfaction - I was satisfied with their efficiency and quality of workmanship.
Recognized Excellence - I would like to recognize the sales person Matthew because he really explained everything to me and followed up.
you will be happen with the product and the value -install and pricing
Likely To Recommend - I already have recommend them!
Areas Of Satisfaction - When they put in the sky light they went above and beyond for what we wanted.
Recognized Excellence - The salesperson/measure person was fabulous! He was very personable and his manners were awesome. He was always checking on the job and that was awesome!
Recognized Excellence - I would like to recognize Jonathan and Matt for their exceptional service. They were both great to work with.
They had great workmanship and the sales person Patrick was very professional and thorough.
Three weeks after Jimmy's Roofing installed our roof, we had a 70 mph wind storm that lasted all day. Our roof was not affected whatsoever. However, several of our neighbors had roofing problems.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Jimmy's Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys