We are very pleased with the service we received from Jim Olivier. The salesman, Andy, was professional, friendly and very informative. He took his time talking with us and was able to answer all of our questions. The installer, Greg, was friendly, professional, and knew what he was doing. He completed the job in a timely manner and did an awesome job of making our home look brand new. The representative, Mr. Kent, came by to make sure things were going smoothly during installation and to make sure we were pleased with the job. Mrs. Anne even called us to find out if we were pleased with the job. I would highly recommend Jim Olivier's for your home improvement needs.
The whole experience ran smoothly, and I am glad we chose this company. I was impressed with the work crew, and they left my yard pristine.
The installation process was exceptional. Having experienced a couple other window replacement companies process, Jim Olivier's far exceeded my expectations.
Jacob the installer was AWESOME. His work ethic and quality are top quality.
Thanks for the beautiful job to my home. I'm a satisfied customer.
I'm satisfied with the appearance of the windows and the windows themselves.
I would highly recommend them for the quality work and products!
I was most satisfied with the quality of the materials.
They went beyond all of my expectations!
My goodness, I was completely satisfied with every aspect of my experience. Everyone was polite, knowledgeable and did an absolutely fantastic job!
Everything went Excetly
The professionalism of the installers
Vince was a great worker.
The workmanship was outstanding.
I would like to recognize the installers and Eric Domain, the salesman.
2 things. 1: Mr. Mark was very sweet, compassionate, and very knowledgeable and made me and my wife feel like we were the only customer that you had.2. My wife will answer this one. A great asset to your company by far is Jo. From the time I called to set up an appt. she was very sweet, knowledgeable and so compassionate with me. I panicked once or twice and she said just breathe, Ms. Kelly and it will be ok, and sure enough it was.
A great experience. I definitely would refer your company to others.
I was delighted with the work completed by Jim Olivier's Home Improvement Company.
Windows came in ahead of schedule. Crew worked hard on installation and job completed in one day. Very impressed. Windows look great.
Salesman, Mark Domingue, made us feel comfortable and we knew we had made the right decision.
Salesman for his knowledge and the crew for the great job they did installing.
I am most satisfied with the detail of workmanship was very very good quality work.
I was most satisfied with the product and their installation was done beautifully.
I would like to recognize the inspector.
Great quality product with a great professional installation.
I was most satisfied with the professionalism from the installer.
I would like to recognize Eric, the project manager, and Eric, the installer, for their exceptional service.
I was very, very satisfied with everything!
I would like to recognize the installers for their exceptional service! I was thoroughly happy with everything they did! They were polite!
I am very satisfied and they did an excellent job.
I like their professional attitude and knowledge of the product. I enjoyed the explanation. They showed me how to operate the hurricane shutters and handled everything very well. The product is great and everything is working perfectly.
I would recognize the installer. He was the one I had the most contact with. I would also recognize Jo. She was the office manager. She was on top of everything and she kept me informed about the shutters. They were both exceptional.
They are the real deal. They deliver what they advertise and it is awesome. It is a relief to have a company like them who sell a product and there are never any hidden fees or surprises.
I was most satisfied with the knowledge of their product and what would work best for my home.
I would like to recognize all of them, they were professional.
I was most satisfied with the final installation, the windows and house look great.
I was most satisfied with my worker and his workmanship.
They did very good work. I am very satisfied and very pleased. They did the work in a very timely manner.
Window seems to be of high quality
We were very satisfied with the work and with Jim Olivier's Home Improvement Company.
I would like to recognize the guy that would come out when there was an issue. Maybe the project manager, I don't remember his name.
I was most satisfied with the product.
I would like to recognize Greg the installer.
I am very satisfied with the job that Jim Olivier's Home Improvement Company did.
I would like to recognize the installer and Mark for their exceptional service.
Installation crew are very good
I would like to recognize the guys that installed the windows. They did a really good job.
I am most satisfied with the end product.
I would like to recognize Jacob that works with the siding. He is professional with what he does, his attitude, and his mannerism. He kept the customer informed of what was going on. Everything about him is very professional.
I want to say something about Randy and John. Once the work got started, they were tireless. I didn't know two men could do a job that was as big as mine.
I was most satisfied with the quality of the workmanship. The guys that did the siding were very picky about what they were doing. Nothing was loose, everything fit perfectly.
I would like to recognize the two guys that did the siding, for their exceptional service. I was very impressed with the quality of their work.
I was most satisfied with the quality of the materials and that it was reasonably priced.
I would like to recognize both Andrew and my installer. I do not remember my installer's name right now.
I was satisfied with the knowledgeable and professional people!
Andy did a good job. He looked into what I needed. Greg, the installer, did an excellent job. He was a very conscientious worker. In the office, Mark and Anne were really helpful. The craftsmanship, workmanship, and sales were in good order. Eric looked at the job after it was complete and finished payments.
Keep up the good work.
They are a little expensive, but the quality and assurance of the product speak for itself. If you need them to come back for any reason they show up they are very reliable.
I was most satisfied with the quality of the product. As well as the professionalism and courteousness of the staff. If you have a question they take the time to listen and answer it. Best of all the employee local people. I think that is great.
If asked I would highly recommend.
I would like to recognize Jacob for his exceptional service as well as my installer. ( I am sorry I do not remember my installers name).
I was very satisfied with the crew who came out to do the job. They were professional and organized, and they kept the place clean throughout the job. They handled any issues that came up effectively.
The installation team did an excellent job.
The two installers were amazing.
I'm going to say 4, but he had to come back to redo something. Instead of nailing in some nails that would come out, he put the siding over it, and you could see the dimples. I had him remove it and then knock those nails in, and he did it immediately.
They fell short in terms of scheduling.
The product was of good quality.
I was most satisfied with the installers and the quality of the work they performed.
I would like to recognize the two installers that came. They were outstanding.
I was satisfied with everything.
They were very professional. They explained things very well.
I was most satisfied with their customer service. They walked us through the process and explained everything that needed to be done. They inspected the house and if anything needed to be addressed they fixed it in a timely manner.
I would like to recognize Andy. Also, the guy who oversaw the project did a really good job. He was knowledgeable and helpful.
The workmanship was good.
I was most satisfied with the quality, professionalism, punctuality, and deportment.
I would like to recognize the man that installed it, but I cant remember his name at this time. He was so good. On the last day he had an apprentice that he was showing stuff to. I was very impressed with that. Handing it to a younger generation of craftsman which your man did such a good job with. We are running out of craftsmen and people who can actually fix things and your company is doing a good job there.
The prompt response to my request and the adherence to the expected schedule. All staff called/came just when they said they would. They were very respectful of my time and of my home.
All staff were excellent.
They went above and beyond, they outdid themselves.
The installers did a great job and were top notch!
I was most satisfied with the installation crew. They were excellent.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Jim Olivier's Home Improvement Company as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys