Since my husband has a back injury, we had to depend on relatives to put plywood on our house windows for the last hurricane. In November we called HICA and spoke with Jo and she set up an appointment for the salesman to come out and give us an estimate. Jo kept us informed every step of the way and we are most appreciative for that. On April 6, 2021, Eric came to install our storm shutters in less than 4 hours. Very professional and courteous. Thank you Eric. We are very pleased with HICA and would recommend them to anyone. We grew up watching Jim Olivier on KLFY tv.
Ronald and Patricia Domingue 408 Comanche Drive Lafayette, LA 70503 January 30, 2021 Anna Olivier Jim Olivier Home Improvement (JOHI) 107 Fairlane Dr, Lafayette, LA 70507 Dear Ms. Olivier, Patty and I have been residents of Frenchmen’s Creek Subdivision since February 1987. After Hurricane Laura in August 2020, we realized how fortunate that our City did not take a direct hit from the storm. As an alternative to installing plywood on vulnerable windows, in September we decided to explore permanent installation of storm shutters. I remembered seeing commercials for JOHI on Channel 10 and went to the Internet to research the Company. In business for 20+ years, the reviews were impressive, so we called to set-up and appointment. Sales Consultant, Mr. Mark Domingue, visited our home. He was fully compliant with the Covid-19 guidelines – mask and social distancing. Knowledgeable of the product, Mark took the time to explain that hurricane shutters were a custom installation and also suggested where a leak over our kitchen window might originate. In addition to the storm shutters, we decided to replace the old section of vinyl siding on the second story. Your customer service representative, Jo, is a valuable asset to JOHI. I know firsthand from my 43-years in a service industry. Thank you, Jo, for your courtesy and the timely text messages keeping us informed on the project. After a call on the 26th from Mr. Kent Trahan, Production Manager, we set a date of January 28th to begin the project. Eric arrived about 09:00 am and worked through 7:00 pm to remove the old vinyl siding; eliminate the phantom leak; and finish installation of the new siding and the hurricane shutters. He returned Friday morning to finish up some details. A skilled and talented technician, Patty and I were pleased with his work and professionalism. Thanks again, Eric. We thank you and Jim Olivier’s Home Improvement for your service to us and recognize the 20+ years of service to the community at large. With Kindest Regards, /s/ Ron Domingue Ronald L Domingue Cc: Mr. Mark Domingue
We are extremely pleased with the replacement of the windows in our house. We will recommend Jim Olivier’s Home Improvement to everybody. The two installers, Chris and Vincent were very professional. They were very friendly and it felt like they were old friends. They cleaned all of the debris left from the old windows inside the house and outside the house.
Had all of my windows replaced recently. They provided excellent quality service on the install and also supplied "Excellent Quality" Windows ! I would most definitely recommend Jim Olivier's Home Improvement to anyone that is wanting to have there old leaky windows replaced. And will definitely use them again in any of my future home upgrades. Thank you Ms. Anna for providing such awesome products and service to Acadiana !!!! Tim Broussard , New Iberia
The installers were so professional and excellent workers. They did an awesome job on the siding for our house. They cleaned up everyday before they left. Our house looks 100% better than the old siding put on years ago by someone else.
great people to work with, they stand behind the product they sell and work closely with the manufacturer. our windows installation began during the covid outbreak and there were some items that had to be reordered but everything was handled with genuine concern for our satisfaction. would use them again if I ever had to.
We are very pleased with the service we received from Jim Olivier. The salesman, Andy, was professional, friendly and very informative. He took his time talking with us and was able to answer all of our questions. The installer, Greg, was friendly, professional, and knew what he was doing. He completed the job in a timely manner and did an awesome job of making our home look brand new. The representative, Mr. Kent, came by to make sure things were going smoothly during installation and to make sure we were pleased with the job. Mrs. Anne even called us to find out if we were pleased with the job. I would highly recommend Jim Olivier's for your home improvement needs.
The whole experience ran smoothly, and I am glad we chose this company. I was impressed with the work crew, and they left my yard pristine.
Areas Of Satisfaction - The installation process was exceptional. Having experienced a couple other window replacement companies process, Jim Olivier's far exceeded my expectations.
Recognized Excellence - Jacob the installer was AWESOME. His work ethic and quality are top quality.
Additional Comments - Thanks for the beautiful job to my home. I'm a satisfied customer.
Areas Of Satisfaction - I'm satisfied with the appearance of the windows and the windows themselves.
I would highly recommend them for the quality work and products!
Areas Of Satisfaction - I was most satisfied with the quality of the materials.
Areas For Improvement - They went beyond all of my expectations!
Areas Of Satisfaction - My goodness, I was completely satisfied with every aspect of my experience. Everyone was polite, knowledgeable and did an absolutely fantastic job!
Everything went Excetly
Areas Of Satisfaction - The professionalism of the installers
Recognized Excellence - Vince was a great worker.
Quality Of Workmanship - The workmanship was outstanding.
Recognized Excellence - I would like to recognize the installers and Eric Domain, the salesman.
Areas For Improvement - None
Areas Of Satisfaction - 2 things. 1: Mr. Mark was very sweet, compassionate, and very knowledgeable and made me and my wife feel like we were the only customer that you had.2. My wife will answer this one. A great asset to your company by far is Jo. From the time I called to set up an appt. she was very sweet, knowledgeable and so compassionate with me. I panicked once or twice and she said just breathe, Ms. Kelly and it will be ok, and sure enough it was.
Additional Comments - A great experience. I definitely would refer your company to others.
Areas Of Satisfaction - I was delighted with the work completed by Jim Olivier's Home Improvement Company.
Windows came in ahead of schedule. Crew worked hard on installation and job completed in one day. Very impressed. Windows look great.
Areas Of Satisfaction - Salesman, Mark Domingue, made us feel comfortable and we knew we had made the right decision.
Recognized Excellence - Salesman for his knowledge and the crew for the great job they did installing.
Areas Of Satisfaction - I am most satisfied with the detail of workmanship was very very good quality work.
Areas Of Satisfaction - I was most satisfied with the product and their installation was done beautifully.
Recognized Excellence - I would like to recognize the inspector.
Great quality product with a great professional installation.
Areas Of Satisfaction - I was most satisfied with the professionalism from the installer.
Recognized Excellence - I would like to recognize Eric, the project manager, and Eric, the installer, for their exceptional service.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Jim Olivier's Home Improvement Company as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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