The rescue team was on time for the emergency - just what the customer needed.
It would be nice if more people on their team spoke English.
So far everything has been smooth
Jenkins double charged for floor/rug cleaning and wall/baseboard/crown molding measurements. Not impressed with their "high technology".
They had great personalities and went above and beyond.
Took too long, process was not organized, used sub contractors with employees that were not trustworthy
Once the project began, Jenkins remained focused on the completion. All of the workers, including the subcontractors, were knowledgeable and performed quality work.
They were very professional, friendly, patient, and kind to work with.
They finished the project and it was done in a satisfactory manner
Jenkins Restoration was quick to respond and explain the process and our out of pocket expenses for our insurance claim. They explained our options and the time line and communicated with the insurance company about the damage. The staff was polite about responding to questions and requests. We were kept informed about the status of the process and when there was an issue with a vendor, Jenkins immediately resolved the issue. They truly represent Christian values that are the foundation of their company. We would highly recommend this company.
Worst restoration job my husband and I have ever experienced! Would not in a million years recommend this company. They restored our bathroom (a 4-week job according to their estimate)
and it took 7 months to complete. Worse than that, my husband had to finish their work left undone.
Overall, they got the job done and we are happy. I found having our home flood to be a stressful event.
Quality of of work to is fair to poor. They have you select items then they change the items. Project not completed in a timely manner.
Probably not based on my experience. Happy to discuss this in person if desired. If I had to do it again, and presented with the same options, I'd probably go with Jenkins because in the location where this project was located, Jenkins would be the least worst option.
They are the best there is. I honestly cannot praise them enough.
We had an excellent experience from beginning to end.
Michael the PM was GREAT!! He communicated with me every step of the way and always was available to answer any question that I had. The whole team was very nice and professional. I was VERY impressed!
Nope. Just nope. I’ll continue to say this. I’ve left a previous review with More detail. Please reference that. Still yet to hear anything in response to it from the corporate level.
I would recommend Jenkins Restoration! They do what needs to be done and work with you to make sure everything was done right.
The team went above and beyond to make the repairs needed with a tight budget.
Great job. Will recommend strongly.
They were very careful but thorough when explained the limitations of certain areas of the house they needed to work on.
Michael and Jose were great. They worked very hard the whole time they were here. They were very clean and did not leave a mess.
Jenkins did a good job on repairing water damages to my home.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Jenkins Restorations - Raleigh as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys