The company failed to dry out my house properly and because of that I ended up with a basement and kitchen full go mold, which has caused further damage to my home and put mine and my family’s health at risk.
It took a long time 3 months
Jenkins Restoration and it's representatives are just horrible. Took over 14 months for a 90 day project, and still incomplete.
We had several out of state obligations and they went out of their way to work with our schedule.
They were good and got the job done fast.
I just felt that there was nothing that they did that was above and beyond and if something is not listed on their to-do list, they wouldn't do it.
Insurance Fraudsters - Destructive and disdainful
Very likely to recommend if asked
I thought the work took too long to complete. Some work had to be redone or revisited. I could not, in all honesty, recommend Jenkins to another friend. In fact, I would warn them not to choose Jenkins.
Call Jenkins and request Isaac as your project manager
They kept true for contractors and everything they said and stayed on the timeline. They came when they said they were coming!
Combine all the rest of my comments and it should be obvious why I answered this way should be obvious
Customer Service Improvement Suggestions - This one is important...Keep up the great work
Everyone we worked with was fantastic. They were friendly and professional. They made the whole process easy and simple. I wouldn't choose to have our house flood again, but I am so glad we found them to help us! Jeremy, Jesse and Ian were all great!
On a scale from one to ten, with 10 being thew highesyt, everyone associated with Jenkins that I came in contact with would rate a score of Twenty. Everyone went out of their way to due suoerb work. Many thanks to Dakota, Cody, Mark, and Scottr. You guys are all great!
The worst scheduling, bad workmanship, caused as many issues as they "fixed". NEVER use these guys!!!
Team was extremely timely and efficient
The process is taking almost a year and nothing is being done as promised.
Jenkins is a good all purpose outfit. This has been very helpfull to me, because I am disabled. I would definatley recomend!
Great work. Very professional
We had an issue with the people doing the roof. They corrected that, and I understand that company is no longer working for them. They took care of the problem right away.
There were communications issues and they remain. I got a statement for a past due bill for which I have no idea what it is for. There is no detail to it. I've called and have yet to get a return call. In addition, the work force outside of an older gentleman seemed not to care about the quality or speed at which they worked. The dishwasher is still not properly placed back into position subsequent to tile replacement and the bottom cover plate is bent.
Easy to work with
On time with schedules
We loved working with Jenkins! Philip Dodd was an amazing project manager who made the project go so smoothly and easily for US. He was a wonderful communicator and we were fully confident that he was hustling to get our project completed as well and as quickly as possible. We loved all the contractors he sent to our home who did superb work for us and were so lovely to have in our home. Special thanks to Cody and Mark who went above and beyond to please us and make sure we were happy with the restoration and the new projects we added. They were AWESOME! Everyone from Trenton who came quickly to address the water damage and mold to the painters to the floor crew to the movers to Mark and Cody and Philip overseeing all of it made this experience thorough positive.
I can't say I would recommend based on the amount of time it is taking to finish and feeling my project is not a priority.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Jenkins Restorations - Colorado Springs as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys