Jenkins was timely in their response to our needs. Communicated well and adapted well to changes that we requested.
The response was immediate. Alex was component, informative, and professional. Drying out the house from the water leak occurred same day I called. Alex worked hand-in-hand with my insurance and he provided all required forms, reports, pictures to my insurance as well. Alex provided me the scope of the work he was going to do and he always maintained contact with me during this phase of the restoration.
I am a time stickler. I expected them to be here at the time they said they would. I let them know this ahead of time. I also did not like all of workers that did not speak English. I was more put out by the office and how they scheduled everything. They scheduled different crews from different places to arrive at the same times. This lead to too many people being in a small area at once.
I would absolutely recommend Jenkins for any remodeling or restoration needs. Prices are reasonable and customer service was noteworthy. Any issues that arose during the construction process were taken care of immediately, especially by Hannah Riojas who personally responded to all my concerns.
They were awesome! They were very responsive and extremely helpful.
NOT LIKELY TO RECOMMEND. Months upon months of no progress or answers to finally have someone come in and do a TERRIBLE job. We initially thought the mitigation team was good until we discovered mold under flooring they failed to remove and they used a dehumidifier that was too big and got so hot it melted the wax ring on our toilet.
Jenkins did a great job repairing my home. Their team was very communicative and patient throughout the process.
Everyone was very professional and did a great job.
I'm very please with the work Jenkins Restorations did on my home. They did excellent work on making sure of the products they used. They would make sure you're pleased with what they were doing.
I am likely to recommend Jenkins Restorations to a friend. They were very professional and did a good job.
Jenkins Restorations was very prompt, and they provided good communication with their customer.
The team was very professional from the beginning to the end. They were very responsive and understanding about the chaotic situation.
It was a very easy job it was a small bathroom and took over a year to get the job done, and it took 11 months for Jenkins restorations to finish the job. I went through 3 project mangers who dropped the ball in communication. They regularly showed up without supplies even though I would send them very clear written down direction what I expected. They would act surprised each time, for example, they showed up without a towel rack even though I had it in writing that they were going to do that. Not only that, but they messed up so many things up, they slapped the doors and built two door frames that didn't fit, I couldn't close my pantry door for 6 months. The remediation was fine, but everything that was rebuilding was a nightmare. I was without a door for a long time. I had 2 project managers that fell off the map, I had to tell them to get it fixed. I am not convinced that it is fully it is fixed because with weather the doors swell up, and I don't know much about construction but the first thing I know that if your doors swell it's not good. I have to wait for the weather to change to see if the door swells, and they make it seem like it was my fault, They didn't match the color of paint, but if the door is still an issue, in writing they would have to pay for it since it is their fault. I feel for the last set of guys who would do the installation work were set up for failure by their poor leadership by the project manager. The first set of guys who came, I feel like they didn't care about my project. I would like to say Danny and his partner were super nice, and they were cleaning everyone else's mess.
They were professional, easy to work with, and did what they said they were going to do. I appreciate the fact that they didn't try to upsell products.
The mitigation was great, and I would recommend them to a friend. The individual who did the mitigation even brought someone through Allstate to help with the restoration because they saw the work that was being done. The restoration was terrible, and I would not recommend them to a friend.
I appreciate that Jenkins employees stayed with the job to make me happy. All the employees that I worked with all wanted to please me in all that they did through the entire process. They always wanted my approval for the satisfaction of the job. The employees who were responsible for categorizing our content and putting it into a spreadsheet were excellent. They were courteous and kind, they will be forever my angels.
They gave me a very good price and a very good deal. They came in under my expectations of budget. Aside from a few minor annoyances like caulking that was probably caused by the freeze, they overall did a good job.
I already have recommended people.
I appreciate how well they took ownership of my situation and they went above and beyond to do their best. They take care of their customers.
There was a 6 month period when no one showed up and then they came in and short cut the material and labor to pacify us.
Be careful with Jenkins Restoration. I would look for alternative options because I am having to pay an extensive amount of money to a new contractor since they did not repair the damage at my home correctly.
The professionals that we worked with at Jenkins Restoration were knowledgeable and great to work with.
The product was good. The amount of time it took was way more than one should expect.
Poor and infrequent communication, especially regarding multiple delays. I had to chase them and was never proactively contactedFrequent dishonesty catching their rep in lies about the status of the workFinal work had some critical elements missing (handles on the doors) that had to go back to the insurance company for approval Required escalations to get resolutions to the core problems.
They did incredibly shotty work, the managers did not catch missed work. When the work was brought to the attention of administrators they said "it's your tough luck, you are passed the 1-year warranty". We told them this work should have never been approved! We did not go to do a walkthrough, we just trusted they did a proper job. Never did we think we would find such an incredibly mind-bogglingly bad job. Then when they agreed to meet with us because we would not accept their rude answer, we came to an agreement of how they would fix it and they disregarded the agreed-upon plan and did the work wrong again for the second time. Then because we were trying to prepare the property for sale they gave us a bid of $5000 and I said it was way too much! Even though they were given the second job by us they were still disrespectful and uncooperative. They did the opposite of the plan to repair the work and it was equally as bad of a solution to the problem we had before. It was just as equally unacceptable and bad. Then they threatened to put a lien on our property if we did not pay right away when the work was not completed properly. During the finishing of the tiles and floors of both bathrooms and kitchen, it was clearly not refinished although they tried to present it as such. We hired them in August and it took them until November to do a shower job. They were hired to redo the interior of a shower with 100% white glossy subway tiles and instead every junction and joint possible showed the red interior ceramic body of tiles that had been cut. They were left exposed at every corner inside and outside of the shower. There were no rounded or bull-nosed tiles used to finish the shower, they were sharp edges! When they finally agreed to do the work they agreed to install the Schluter to replace all the exposed tiles and instead defiantly came back and added a type of product that was the exact opposite. It created a Burm on the edge of the step over railing of the shower and it was going to hold the water from draining and only promote more mold and rot. The grout work between the tiles was so poorly done that there were air bubbles gapped and holes between the tiles. It was creating an environement for deep mold.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Jenkins Restorations - Austin as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys