Reagan and Beau are a great team. They were attentive to our project and available when we had questions!
Justin was more responsive than any of his competitors in the Richmond market. The work was completed on time and professionally.
Our experience with Jacob's Ladder was very positive from the first contact through project closure. Our job included siding, windows, trim, doors and gutters, and we are thrilled with the transformation. We chose to shift our classic cape cod towards a craftsman style, and Justin, our Project Manager, helped us work out the specific design details that would be best for our home. Every interaction was professional, friendly and timely. We were very pleased with the installation crew, and would gladly use them again in the future.
We had a great experience with Jacob's Ladder, from project start to completion. Communication was great, and they were very responsive and focused on getting the job done right. Would definitely recommend this company.
Great service! Definitely will be giving any future work to them.
Jacob's Ladder Construction was extremely professional, timely, and did a great job for us!
This is our second project with Jacobs Ladder. We thought the first project went great and this one was even better. They have a thoughtful approach and a good eye for detail that translates into a great end result. They manage well to the budget. Their team was friendly and very hard working. They kept the job site clean and safe each day. They communicated well and often. What more could we ask for? We have already recommended Jacob's Ladder to friends and will continue to do so. Great job!
We hired Jacob's Ladder to replace old masonite siding with new HardiPlank siding on our 3 story victorian home in Bon Air, Virginia. We also needed 29 replacement windows, rescreening porch and adding pvc strips and expteriorporch painting and high trim. Justin Pittman was the project manager and came to our home giving us an estimate and following the project through to completion. Victor lead the siding crew and Rinaldo the painting crew. Everyone was great to work with. Any issues that came up were addressed and all work was completed to our satisfaction. Did I mention that it was completed in 3 weeks! All of the work we had done was an upgrade to what we had and now our home looks like a new house! We are so happy that we found Jacob's Ladder. They did all of the work that we needed-siding, windows, carpentry and painting. It was so helpful to have a project manager to work with directly that we could trust with our home, and we highly recommend Justin Pittman and Jacob's Ladder for all home improvement projects.
Fantastic Workmanship! My wife and I have worked with many siding companies and had miserable experiences. Jacob's Ladder is tenfold above all other siding companies in the Richmond area.
Personable and professional. I am extremely pleased with the job they did. I also was impressed by the hand written note I received from the owner, Seth, thanking me for choosing Jacob's Ladder before the work had even begun. Great customer service goes a long way!
They did a good job overall.
Jacob's Ladder does terrific work in a timely and professional manner! They do fantastic work!
Areas Of Satisfaction - I was most satisfied with how quickly they were abel to come out and complete the job. It looks great. Jason was very responsive and knowledgable. I am using him on another job. I will have him give me a quote.
Areas Of Satisfaction - Great price, communication, and quality of work.
Areas Of Satisfaction - I was most satisfied with Jacob's Ladder Construction because of how they put the flashing back around the window.
I had a great experience with Jacob's Ladder! No complaints, would definitely use them again.
All-in-all we are quite happy with the work performed and those performing the service. The house looks great.
We had 27 windows replaced, a door taken out and a new window installed in its shape. And then they painted our house. The jobs were done quickly and for a good price compared to other people we talked to.
Our overall experience with Jacob's Ladder was great. We have already told some of our friends about this company and their quality of work!
Additional Comments - Justin was very helpful. Reagan was quiet professional and we would definitely use Jacob's Ladder in future! Thanks!
Areas Of Satisfaction - The painter was diligent, professional, neat, and showed pride in the job.
Areas Of Satisfaction - good follow up on paint job
Jacob's Ladder was great. Everyone was professional, the work was done when and as promised, and the quality of the work is excellent. I will certainly recommend the company to others.
Areas Of Satisfaction - I was especially pleased that the company was able to provide offer me examples of residences similar to mine not too distant from my house as examples of their work. Since I live in a older brick home, it was nice to see that Jacob's Ladder had experience with this sort of work.
We knew they would do quality work since we had used them before, however the deck turned out to be 10 times better than we thought it would be. It is beautiful!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Jacob's Ladder Construction Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys