The crew that installed my windows were great and professional

The windows have been nice to have. They have kept the heat down inside and have reduced the noise. The overall cost is outrageous, everyone knows the price is excessive but when you don’t know how to do installation on your own, this is what is expected. I was not told the type of window until it arrived on site. I thought the windows were made by/for FHIA. The other thing that I am still disappointed about is that I asked for the top window in my bathroom to be clear with the bottom frosted. The entire thing came frosted.

The salesman need to learn about the installation process and procedures.

Great job!

Very professional and knowledgeable

Good honest people who cares about customers

Insulation team was outstandiexng.

Professionalism

In a heartbeat I will have them come back again

The company was very professional and trustworthy they made sure that all my questions were answered

Great from start to finish

I would recommend your company to both friends and family. Very professional company that i was introduced to from a very nice contact in BJ’s.

The salespeople, installers, staff at the office, scheduling was easy.

1. The opportunity to pay with installments; 2. The relatively short installment period; 3. The promises that were made and kept; 4. The professionalism and workmanship; 5. The simple explanations about installment process; and 6. The friendliness of the workmen. When I asked questions, they responded clearly and convincingly.

Everyone did a great job and completed all the windows in a timely fashion

N/A

No

Overall was great.

From start to finish we had an excellent overall experience with FHIA., remodel ing Jacksonville. After the point of sale we had some questions and were put in contact with Todd Yarborough the Operations Manager. Todd was in constant communication with us along the way. There was not a time that he did not immediately answer the phone to accommodate us and provide answers to all of our questions. I also was highly impressed with Chris Benjamin our Project Manager who literally spent the entire day at our home on the day of install to oversea everything and address any of our concerns or questions along the way. We were anxious and he put our minds at ease and did not make us feel ignorant when we would ask “Why” things were being done a certain way. My husband and I are a bit older and we were nervous about the removal and new install of our windows but Chris was extremely knowledgeable in his position as a PM and explained each step to us in a manner that we could understand and for that we were very appreciative.

Efficient, courteous, excellent communication from initial contact through install and follow up. FHIA worked with our schedule. Installed 9 windows in one day!

Professional at all times

The installers were professional, thorough, knowledgeable, and courteous. They are an asset to your company.

I like the windows.

Thorough, great coordination , communication and follow up

Professional presentation of products, professional installation team, great products.

Communication is key, and they were great communicators