I was most satisfied with J. Carnes & Son's professionalism of the crew. I thought they had a good crew.
I was most satisfied with the professionalism of the crew. I thought they had a good crew.
I would like to recognize Shannon in the office because she was excellent to work with.
Overall, J. Carnes is great - the product is top-notch, the crew was awesome, and there's nothing to complain about in the workmanship. The only area where my husband and I felt they needed to step it up was in communication with their office staff. The office staff was very friendly but not great at getting back to some questions in a timely manner (and it was a busy time of year, so we understand that...but it still would've been nice). Other than that, it's a great company to do business with.
The whole crew was great!
My roof was completed in 1 day as expected and they worked at a super expedited pace to beat the rain. My roof looks great! I’m very happy with the completed job.
Highly recommend J. Caries & Son Roofing!
Jay and his crew were very professional...yard was left cleaner than when they started! Entire house roof complete in less than two days. We are very happy with the workmanship and look of the roof.
Timeliness, efficiency, and clean-up.
Owner Jason Carnes. He was very helpful in making the estimates and was attentive to my questions.
The only criticism that I can give is that I felt that we were rushed into doing the job because he gave us a deal if we did it right away. But, it would have been nice to have been advised to paint the dormers first before we did the new roof. Jason knew we were painting the house.
In all areas the roof was done so professionally! We were so impressed with the job, the communication, the know how. We were told by others that the price would go up but it didn't. He quoted us and it never went over. Amazing!
I was satisfied with their workmanship.
I was most satisfied with the crew. They were experts, they worked fast, and the job was done very well.
Everybody was great.
We were very satisfied with J. Carnes Roofing - the quality of the product, the workmanship, the scheduling, the price !
I was most satisfied with the process of getting the bid from them, the package they put together with all the materials and all the testimonials included, and with the very comprehensive quote to help me to make a decision. That was the best part.
Jason, the owner (the one who I interacted with the most) provided exceptional service.
The crew was quick and overall good.
Everyone did a good job.
They are wonderful.
I am most satisfied with their honesty, integrity, and how caring they were. J. Carnes and Sons is top notch.
They were all outstanding, there was not one person that was any less hard working than the others.
The quality of the work, their efficiency when they did the job, and the price.
I've had three roofs installed by J. Carnes & Son Roofing and when ever I need another one installed, they are the only roofers that I would ever call. Completely satisfied with Jason!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of J. Carnes & Son LLC DBA J. Carnes & Son Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys