I was very pleased with the whole process from start to finish.
Definitely a go to company for A/C work. Knowledgeable and precise, I couldn’t be happier with my overall experience.
Areas Of Satisfaction - I was most satisfied with the salesperson. He was very thorough.
Areas Of Satisfaction - I was most satisfied when the technician explained what he was doing and why.
They were very good.
They are very friendly and professional. I am very happy with them!
Areas Of Satisfaction - I was most satisfied that they did what they said they would do and it was done right the first time. I also appreciated their feedback.
Recognized Excellence - I would like to recognize the plumber, I think his name is Logan, and also I would like to recognize the manager for their exceptional service. Logan is a real asset to the company.
Recognized Excellence - The tech that did the work, was absolutely awesome!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Intelligent Design as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys