Areas For Improvement - I had a great experience all together. The professionalism
Areas Of Satisfaction - The professionalism and the respect I received.not
Current Referrals - Not at the moment, but I’ll let my friends know all about Hotchkiss Financial.Mr
Recognized Excellence - Mr Hotchkiss, for he took care of my refinances, from beginning to end.
Additional Comments - Thank you for a great experience.
Areas Of Satisfaction - The overall experience was good. They seem to invest in it.
Recognized Excellence - Randy was great.
Areas Of Satisfaction - I was most satisfied in all areas.
Very fast and thorough. Everything was great !
Areas For Improvement - They did not fall short of my expectations.
Areas Of Satisfaction - I was most satisfied with how quick he was and that he was able to get me the lowest rate possible.
Recognized Excellence - I would like to recognize Randy Hotchkiss for his exceptional service.
Additional Comments - Wonderful experience and I would highly recommend them to a friend.
Areas For Improvement - Hotchkiss Financial exceeded all expectations
Areas Of Satisfaction - Randy got us pre-approved for a loan, and because of this foresight we were able to secure the house we loved the first day it was on the market. If we hadn’t been pre-approved, other homebuyers could have moved faster than us. Plus, we closed on time- huge plus!
Recognized Excellence - Randy Hotchkiss did an exceptional job with counseling us on our loan options and providing the loan to secure our dream home!
Additional Comments - we would highly recommend Hotchkiss Financial for mortgage lending services.
Hotchkiss Financial came highly recommended from a friend and we were not disappointed. Hotchkiss Financial was very professional and exceeded my wife and I's expectations throughout. From the first time we met with Mr. Randy Hotchkiss we could tell he was very knowledgeable, helpful, and genuine. Throughout the process he and Ms. Anita Haley were wonderful and never more than a phone call away. They offered great advice and guidance and were supportive and went above and beyond during some of the more challenging aspects of the home-buying process. We'll definitely use them again in the future.
Areas For Improvement - Hotchkiss Financial exceeded all expectations during the home-buying process.
Areas Of Satisfaction - I was most satisfied with the responsiveness and promptness of Hotchkiss Financial both from Mr.Hotchkiss and Ms.Haley. They both made themselves available even late into the night and I was especially grateful for Ms.Haley's efforts throughout the whole process. She really went above and beyond and my wife and I really appreciated her insight and explanations especially for two first time home buyers.
Recognized Excellence - I'd like to recognize Ms. Anita Haley. Throughout the whole process she was willing to explain things for my wife and I who know very little about Real Estate and financing. She was also very prompt and patient with us when we had questions and definitely strived to help us be as informed as possible.
Randy at Hotchkiss financial helped me along during the entire process of getting my first home loan. Randy has many years in the industry, as a result, Randy has an intimate knowledge of the home loan process. It was great to work with him to finally purchase my first home. He made the stressful process easy.
Randy Hotchkiss was very helpful in presenting all options available to us in the refinancing of our home in Pinetop Az. He made the whole process seem so effortless and was a joy to deal with. We will certainly use him again in the future.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Hotchkiss Financial, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys