They did a great job and kept the job site clean. Thanks for your great help with my new roof.
Hope Roofing is a great company - responsive and professional.
You can count on us to highly recommend your company to anyone thinking about a new roof. Bill
On time, knowledgeable, and professional. Great job of cleanup.
Recognized Excellence - Jessie for his attention to detail, encouraging his crew to answer all our stupid questions and creatively helping us solve our "squirrel issue" which wasn't really a roofing issue but was so high up none of us could deal with it. River for answering all my questions promptly and with all the details. Stephanie for her patience with my forgetting to sign the deposit check :-)
Additional Comments - Representing our small condo association through a very expensive process, Hope helped me in so many ways from start to finish. All think I did such a good job but I give all the credit to Hope. Add Summer House to your list of happy customers.
Hope Roofing began our job before the Coronavirus shutdown. Despite the difficulties faced by everyone during this period Hope was able to finish our job. And they did it in ways that appeared to be safe for all concerned. Hope employees were pleasant, clean and conscientious. At the end of each day they cleaned up the work site.
I appreciated the professional attention to details starting with the initial visit, to the showroom samples, scheduling, updates, arrival of material, and especially the tear off of the old and the placing of the new. Everyone was friendly, attentive to details, on time, and worked as a team. Thank You !
Recognized Excellence - Isaiah was super friendly, informative and positive with his salesmanship. He also visited the site everyday, and even jumped in to help the crew when the weather turned unfriendly.Jesse, project crew manager, had a supportive spirit to work with and for his crews over several days of the project. He outlined the days work, and delegated jobs as the day progressed. He shows pride in work attitude.
Hope Roofing did a fantastic job. Very knowledgeable and professional. The office staff was great. They always kept me informed regarding my estimate, scheduling, and always answered my questions promptly. The roofing crew was equally great. They kept everything around my house protected with tarps and cleaned all the debris up immediately once they were finished. All work was completed on time, and I have a beautiful new roof! I am extremely pleased with Hope Roofing and highly recommend them.
Start to finish, Hope was great. The office staff were knowledgeable and professional. We requested an estimate and received one shortly after. Under the guidance of Gilbert the crew worked hard to get our roof installed. They worked straight through the day, stopping only for lunch. We are happy with our new roof.
The new owners of Hope have demonstrated a commitment to quality workmanship, jobsite efficiency, and communication. The new owners provide a significant improvement.
Complicated job - Many pitches and angles to deal with, and most of them off square. Hope Roofing handled the challenges and kept the project on budget.
We were impressed how the crew immediately sprung into action as soon as they arrived! While they each had a specific task there was considerable "how to and why" instruction happening all the time. Our new roof is metal and we have nine roof windows and they take time to complete. Regardless of who was working on a specific window, they took their time, went through all the required tasks for a great professional job.We are pleased with our new roof and think that we have made a whole new batch of friends!
I think they did a very good job.
Value - There was a really bad rainstorm. They did a really good job.
Areas Of Satisfaction - I thought they were heroic in the rain and wind storm when they put the roof on. It was impressive.
Schedule - They were exceptional, working in very wet weather. When one man got sick, they had someone else there right away to make sure the job got done.
Hope Roofing was great at meeting our need to get our roof waterproofed before it rained and then roofed more quickly than we had hoped. Their customer service is excellent. We are very happy that we chose Hope Roofing to do our home.
Excellent workmanship, good communication with the front office, the construction crew and everyone I encountered. I highly recommend their roofing services.
Areas Of Satisfaction - Everyone was very knowledgeable and helpful. The crews were very friendly.
Areas Of Satisfaction - Quick scheduling and great customer service.
Hope Roofing did a great job.
Areas Of Satisfaction - The communication prior to, and during the job, was effective and clear. The team set and met my expectations, including completing the job a week ahead of schedule.
Areas Of Satisfaction - I was most satisfied with Hope Roofing & Construction because of communication. They got the invoice and estimate out on time. They came out when they said they would.
Current Referrals - I have already recommended Hope Roofing & Construction to several individuals.
Additional Comments - I was absolutely very happy and will refer Hope Roofing & Construction to any one who needs a roof.
Installation Crew - The crew was professional and very polite
Areas Of Satisfaction - Even though EXTREME rainy weather caused a VERY wet worksite, and thereby a request that NO heavy equipment be on our property, there was open and consistent communication for many months as we waited for MotherNature to cooperate. Worth the wait for a perfect job!
Recognized Excellence - Truly, they were ALL so very upbeat, patient, and helpful, it would be unfair to choose just one
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Hope Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys