I appreciated the professional attention to details starting with the initial visit, to the showroom samples, scheduling, updates, arrival of material, and especially the tear off of the old and the placing of the new. Everyone was friendly, attentive to details, on time, and worked as a team. Thank You !
Isaiah was super friendly, informative and positive with his salesmanship. He also visited the site everyday, and even jumped in to help the crew when the weather turned unfriendly.Jesse, project crew manager, had a supportive spirit to work with and for his crews over several days of the project. He outlined the days work, and delegated jobs as the day progressed. He shows pride in work attitude.
Hope Roofing did a fantastic job. Very knowledgeable and professional. The office staff was great. They always kept me informed regarding my estimate, scheduling, and always answered my questions promptly. The roofing crew was equally great. They kept everything around my house protected with tarps and cleaned all the debris up immediately once they were finished. All work was completed on time, and I have a beautiful new roof! I am extremely pleased with Hope Roofing and highly recommend them.
Start to finish, Hope was great. The office staff were knowledgeable and professional. We requested an estimate and received one shortly after. Under the guidance of Gilbert the crew worked hard to get our roof installed. They worked straight through the day, stopping only for lunch. We are happy with our new roof.
The new owners of Hope have demonstrated a commitment to quality workmanship, jobsite efficiency, and communication. The new owners provide a significant improvement.
Complicated job - Many pitches and angles to deal with, and most of them off square. Hope Roofing handled the challenges and kept the project on budget.
We were impressed how the crew immediately sprung into action as soon as they arrived! While they each had a specific task there was considerable "how to and why" instruction happening all the time. Our new roof is metal and we have nine roof windows and they take time to complete. Regardless of who was working on a specific window, they took their time, went through all the required tasks for a great professional job.We are pleased with our new roof and think that we have made a whole new batch of friends!
I think they did a very good job.
There was a really bad rainstorm. They did a really good job.
I thought they were heroic in the rain and wind storm when they put the roof on. It was impressive.
They were exceptional, working in very wet weather. When one man got sick, they had someone else there right away to make sure the job got done.
Hope Roofing was great at meeting our need to get our roof waterproofed before it rained and then roofed more quickly than we had hoped. Their customer service is excellent. We are very happy that we chose Hope Roofing to do our home.
Excellent workmanship, good communication with the front office, the construction crew and everyone I encountered. I highly recommend their roofing services.
Everyone was very knowledgeable and helpful. The crews were very friendly.
Quick scheduling and great customer service.
Hope Roofing did a great job.
The communication prior to, and during the job, was effective and clear. The team set and met my expectations, including completing the job a week ahead of schedule.
I was most satisfied with Hope Roofing & Construction because of communication. They got the invoice and estimate out on time. They came out when they said they would.
I have already recommended Hope Roofing & Construction to several individuals.
I was absolutely very happy and will refer Hope Roofing & Construction to any one who needs a roof.
The crew was professional and very polite
Even though EXTREME rainy weather caused a VERY wet worksite, and thereby a request that NO heavy equipment be on our property, there was open and consistent communication for many months as we waited for MotherNature to cooperate. Worth the wait for a perfect job!
Truly, they were ALL so very upbeat, patient, and helpful, it would be unfair to choose just one
Professional and organized. Personnel were clearly experienced and competent in the roofing business.
The site manager Pepe was attentive to my needs and assured that the project was completed in a professional manner.
Hope Roofing & Construction did a top notch job on the roof.
I would highly recommend Hope Roofing and Construction to anyone.
I was most satisfied with their prompt service, return calls, schedule was on time, quality of work, and how they effectively handled situations.
Jordan provided me with exceptional service.
They exceeded every expectation!
I am very satisfied with everything.
Warm and friendly employees
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Hope Roofing & Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys