This company was excellent in all ways. Very thorough in all aspects of the job. Had me review the work before they left and fixed any little flaw I thought I saw. Communication was excellent before and following the job. A window broke in removal and some of the glass was not picked up but probably due to it being hidden in the ferns. That is the only complaint I would have. I would use them for another job in the future and have recommended them to others. My house looks great with the new windows!
HomeFix Custom Remodeling Charlotte did a beautiful job!
The experience wasn't what I expected it to be. they stayed too late at night and did not clean up as well.
Their installation crew weren't English speakers which made the communication be a bit hard.
If we had paid about 2/3 what we did, I would have rated this higher (see comments below).
Once the installers arrived they worked quickly and professionally to get our new windows installed.
I was pleased with our experience with HomeFix and would recommend them to someone looking for exterior remodeling services. There were no surprises - they were detailed when explaining their process and products and then delivered what was promised. The installation crew were awesome! Very thorough, clean, friendly and respectful. The supervisor went out of his way to explain the work they were doing and to point out areas that needed additional repairs to be done correctly. They did a great job cleaning up and my new gutters look great and are functioning just as they should. No more leaks and run off around my home's foundation. My wife and I were very pleased with the entire process and recommend HomeFix very highly!!
I have have a very good experience with HCR. They did siding and windows. They made sure I was happy with the installations. It took a bit of time but it was completed the way I wanted it
The work was delivered as promised. It was good quality. They were very professional.
Too ready to negotiate makes me feel I was getting an artificially inflated initial estimate. Further, it took SIX MONTHS to get my windows.
After initially paying 2000 down payment it took them 5 months to do the work and i was upset about that,
HomeFix Custom Remodeling Charlotte were very professional, polite, and we were very satisfied.
The sales pitch we received left us wondering if we just got taken advantage of. We were given a quote over $11,000.00 for a single entry door but if we bought that day, the price would drop to over $7000,00. After we said we would have to think about it, the sales rep went out to his car and sat out front of the house for a while. He then came back and offered us a quote of a little over $4900.00. We agreed to the quote but after he left , I still felt we may have gotten ripped off.
HomeFix Custom Remodeling's installation crew did excellent work.
Signing up was easy, but then we would have to call to figure out where we were in the process. Customer service and communication was terrible. Had an estimate of being done 12/9 and eventually scheduled for 2/2. Happened to get a cancelled spot early, though. Overall, the install and materials seem fine, but I wouldn't recommend HCR over a local contractor.
They did a super job and result is amazing.
They did a great job installing the windows. I am happy with them and have no complaints!
The crew that showed up to do the work was on time, and they got right to work. They were efficient, and clean and they did a really good job.
The quality of the product is great. Their customer service and follow up is a little lacking.
Felt they were a little expensive.
Work was completed as promised: detailed, thorough and efficient.
Clean - After our roof was replaced, the workers did a great job cleaning up. They used a rolling magnet to pick up any loose nails left in the yard.
Communication - Quoting and agreement phases were communicated effectively as well as the day of the work.
Quality Of Materials - All the roofing material was as promised: very high quality.
Quality Of Workmanship - Workers were excellent in removing original roof, laying down new roof and cleaning up.
Schedule - Completed the work ahead of schedule!
Value - The price is very fair especially include the quality of the material, work and warranty.
Areas For Improvement - Before the work was complete, I reached out to a project manager with some questions and did not hear back.
Areas Of Satisfaction - Quality and speed of work
Additional Comments - The installers were great. They worked hard and left. They did a good job.
Recognized Excellence - The entire team are GREAT to work with. Starting with John, our sales rep. From start to finish....completely satisfied.
Areas For Improvement - I really didn't find any.....they really did a fantastic job.
Areas Of Satisfaction - The installation crew were friendly and seem to work well together.
The need to be ready to realize that window replacements are more expensive than what you might expect.
Clean - They even put back the furniture and curtains that had to be moved.
Recognized Excellence - Tyler, Tommy, and the other installer were exceptional.
Additional Comments - We enjoyed the men that came. We liked watching their professional way of working.
They were professional, efficient, and timely.
Areas Of Satisfaction - The amount of time it took them to do the job. They estimated that it would take 2-3 days and they were done in 1 day.
Recognized Excellence - Quinton was fantastic. He made a great impression on me. The salesperson made a a very good presentation. The work crew was nice.
Areas Of Satisfaction - They met everything pretty well.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of HomeFix Custom Remodeling Charlotte as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys