No, the tactics of the person managing the crews were not professional

I felt bullied by the high pressure sales technique utilized by your representative. I did not want to make the loan he suggested but I felt trapped by him. I deeply regret making that loan and agreeing to have the work done. I did not like the experience at all.

I would highly recommend this company!! Honestly I am blown away by every encounter I had from beginning to end. The process was seamless and effortless on my part and the work done turned out great!!! Thank you again!

I would be hard pressed to recommend Home Genius because of the issues I had communicating with them to resolve issues. It took two months to replace my window that was broken by the siding installer.

Everyone was very friendly polite and profresional

They did an excellent work, and they did a wonderful job cleaning up in a timely manner.

Extremely pushy salesman - couldn't get quote without being almost held hostage until saying yes. No way to assess value without getting other quotes.

There were several issues, which you will read about below - so you only get 3 stars.

They delivered on their promises

I appreciated the 12 step process of protecting your roof from leaking from the weather. The service was quick, but I watched the process-The workers were diligent and conscientious of their work. They did a very good clean up and my whole process of removing the old shingles, installing the weather proofing, the new roof, & clean up was done in one day. I was also surprised to see and learn about the ventilation channels that flow upward from the bottom of the roof, up under the shingles and out of the top of the new vent boxes on the top of the roof-these were installed on all sides of the roof! It helps keeps the roof & house dry and cooler in the summer!

Land the roofing materials on the tarps.

Professional atmosphere, excellent work, total cleanup.

Everyone was very easy to work with from the sales representative down to the installers.

start to finish it was a comfortable experience. work went great. supplies were on time.cleanup was fine. everyone we talked to were like old friends. great experience

The friendliness of everyone and how fast everything went

The dumpster was left in the driveway for 6 days after the work was completed. The ‘project manager’ called the night before to advise the roof was to be put on the next day, and even asked if the number he called was also the number he could text for updates, I said yes. He never texted or called or anything. I had somebody else text and ask if the roof was done. I said yes. That’s it? That’s all the communication I get? What about the extra particle board? Did they use it? Where there any issues? Complete lack of customer service in my mind. Grab the money and get the **** out.

I was very pleased with the estimate process and then the communication from all members of the team. Very efficient from start to finish

Professional & Organized

Professional & Organized - This was a complete s*** show leaving damage to my home 🏡 nails all through my yard promises made but not kept

The warranty is worth the cost.

If the opportunity arises, I will definitely recommend Home Genius Exteriors.

Elliott, my salesperson was thorough, his presentation was good and he answered our questions displaying full knowledge of the product and options based on our requests.
Darren frequently checked on the installation and was transparent with his communications concerning the project.
The staff was diligent, the work flow was consistent and precautions were taken to protect the grounds and areas surrounding the project area.

Very pleased with the completed job and would definitely recommend this company to anyone.

I felt Home Genius Exteriors did a nice job. I see other roofs being done in my area and they do not come close to the job that I had done.

The entire crew was hardworking, even when the job lasted longer than predicted… 12 hours! It became awkward, however that none of them spoke English! They needed an outside electrical outlet and it was a challenge to communicate! That felt unfair to both homeowner and crew. At the very least, the crew should be given a sheet of paper with frequent questions that they could point at for the homeowner to read!

I was told the dumpster would be removed in the next day or two. I texted the project manager after several days and got no response. After 10 days, I called the dumpster company myself and ask them to remove it. It had blocked my driveway for 10 days and killed the grass under it.

Everything from scheduling to execution went as planned. The process was very efficient and they kept me informed.

From the inspection of my roof, through the presentation of options, and all the way through the actual roofing job, the company did a wonderful job with everything.

I’ve already told a lot of people about Home Genius. I’ll recommend them to a lot more people.

I was very happy with the crews, how good they were, and how hard they worked.

Home Genius Exteriors - Pittsburgh was very thorough, fast, and they cleaned up well. However, they do owe me one small thing.

After the project was completed and I signed off, your field rep and project manager did not answer their phones or reply back to my messages. This seems kind-of typical this day and age !!!