With many people having roof damage from this storm, I feel it is necessary to let you all know *DO NOT USE HOLLOWAY ROOFING* I had the worst experience with them and was treated worse by them than ANY company I have EVER done business with. I paid them $10k up front for my roof replacement in 2018. After 2 months, they finally came out and did the roof in 1 day (but not the chimney cap). The workers left an absolute mess! They left all my patio furniture out in the yard, left their Styrofoam cups from tom thumb all over the porch and yard, someone stuck their chewing gum on my hand rail, and they left shingles and nails EVERYWHERE. All 4 of my lawnmower tires were popped and had to be replaced, I had to repair 3 of my vehicle tires, and I had to pay to repair one of my neighbor's tires. A week (at least) after they put my roof on, they came out to put the chimney cap on. When I got home, my chimney was a different color than the rest of my house, which I assumed they were still planning on finishing, but apparently not. I got a bill for $650 in the mail and immediately called and told them I wouldn't pay this until my yard was cleaned up and my chimney was the right color and was told my sales rep, Cory, was getting married that weekend and would call me back. No phone call, ever, and I honestly let it slip for a bit because I got back into the grind of life and forgot. Cory shows up to MY PLACE OF BUSINESS and tells my boss that "I have a problem paying my bills." I was so upset and embarrassed. Not one phone call to me, not one email, not a letter in the mail, heck he could have come and nailed something to the door, he knew where I lived, but no he went to my WORK. The most unprofessional thing I have ever seen. When I explained to him I hadn't paid because of the issues, he demeaned me by asking if I "knew they were roofing nails, because most women don't know what roofing nails look like." That is a direct quote... So I explained to him that yes, my womanhood has not made me so stupid that I don't know what roofing nails are and then told him about the chimney. He told me if I wanted my chimney repainted it was EXTRA. Had I been informed of this up front, I wouldn't have been so upset, but I expected after almost $11k that my roof (including my chimney) would look better than before. His response? "Its like when you buy a boat, you don't expect the trailer to come for free." OK, but if I take my boat to be repaired, I expect it to come back THE SAME COLOR. His response again? "Go buy all the products, supplies, and paint and I'll send someone out to paint it for you." I was so mad that I literally never wanted to see him again. I offered to pay him half of what the balance was that was left so I could have the last bit of that money to make the repairs for their crappy workmanship and he agreed. Then, AFTER I PAID, he sent me a letter saying he removed the warranty from my roof for non payment.
When the storm blew through this week, my BRAND NEW ROOF, with NO WARRANTY, because of a horrible company LEAKED.
Take my experience as you will, but just know, you will be overcharged, underserviced, and if you are a woman, treated like you either don't exist or are too stupid for them to talk to.
Be safe and please look elsewhere for your roofing needs!
I was very happy with them. I didn't even know they were here but I appreciated the work they did.
Hollow Roofing was extremely professional from giving the original estimate, to installation and payments. They offered multiple options and upgrades. Their foreman left our home extremely clean and they all went above and beyond.
Quality Of Workmanship - They cleaned up after themselves and the roof repair was done really well.
Problem Resolution - I didn't have any problems at all.
Schedule - They really worked me in to make sure it was done in a few days.
Value - I thought it was a little high, but I don't really know what roofing usually costs.
Areas Of Satisfaction - They did a great job overall. They are excellent as far as bringing things up to code and repairing deficiencies from previous repairs.
Recognized Excellence - Eric did a great job at fixing the deficiencies from the previous roofing job.
Areas Of Satisfaction - I am most satisfied with their responsiveness.
Recognized Excellence - I would like to recognize the woman in the office that corresponded with me by email she was prompt and professional.
For fixing a leak they are quick and responsive, which if you have a leaky roof, that's important.
Areas Of Satisfaction - I was most satisfied with the quality, and the work ethic of the youngman who did the work. He was an impressive young fella.
Recognized Excellence - I would like to recognize the technician who came out for exceptional service.
The cost of repair did not come close to matching the quality of workmanship I received.
I would recommend Holloway Roofing Unlimited. Even though there were minor problems, they were all addressed.
I needed a small roof repair. Holloway gave me a timely proposal, di the work on the scheduled day, and did a good job on the repair. I am totally satisfied.
Good work at a far price.
I would use them again.
They did a fine job. They are professional and efficient.
I have used them in the past a few times and I have always found them to be satisfactory.
Holloway Roofing Unlimited Inc is very well qualified. They know their business and fix things. They're good.
Good job for a fair price, however, it took 5 weeks for them to fix a piece of eave metal that was not installed correctly.
Holloway Roofing went above and beyond to respond to my roof requirements as I was selling a house. I would highly recommend their services.
Areas Of Satisfaction - They understood what I needed and when they had a chance, they exceeded my expectations by completing the work before the sale closing.
Additional Comments - Thank you so much for working me into your busy schedule early!
Areas Of Satisfaction - I was most satisfied with the timeliness and getting it done properly.
Recognized Excellence - I would like to recognize Megan in the office for her exceptional service. She did a phenomenal job staying in touch.
Areas For Improvement - HR exceeded all my expectations
Areas Of Satisfaction - The quality of the work was outstanding
Current Referrals - Not currently but I will certainly recommend HR in the future
Recognized Excellence - Louis, Cory the ladies in the office (even the bears fan)Lalo leads a great crewBasically the entire team was outstanding
Additional Comments - Thanks
Poor workmanship. Not satisfied.
Great team! Excellent workmanship. Came when scheduled even in cold, rain, and wind! They completed the entire job in less than 2 days. I highly recommend!
Areas Of Satisfaction - Quick work and price!
Current Referrals - I have given your name to people who may need your services in the years to come.
Recognized Excellence - The entire team
Contractor Knowledge - Explained choices and allowed upgrading.
Installation Crew - Unbelievable at the teamwork, craftsmanship, and professionalism of our project. Most noted was care around our landscape and thorough clean up. Fantastic!
Quality Of Materials - Top shelf for our 20 yr. old townhouse. If we build new Holloway would be our number one choice.
Clean & Safe - Beyong belief. The neighbors are still picking up debris from their job three months earlier. I've not found anything other than bits and pieces as I planr in my flowerbeds. No problems.
Work Done Right - 45+ years in const. impressed me with Holloway's methods. Not one complaint from this owner.
Problem Resolution - I am sure if/when an issue would need attention our warranty would cover it. I trust Holloway.
Schedule - Weather in winter was allowed for which we completely understood and had no problem with timing. Cory was good to his word from the beginning.
Value Received - Same materials with a much better crew than neighbor's at $2,000 better bid.
Likely To Recommend - Already have!
Areas For Improvement - None
Areas Of Satisfaction - The guys on the roof were incredible as a team. Really impressive.
Current Referrals - Holloway has done numerous jobs on our street. When people stop and ask I give thumbs up for Holloway.
Recognized Excellence - From girls in the office, loaders, roofers, clean up crew....and Cory. Top notch all!
Additional Comments - Couldn't be more pleased with my 45+ years in the construction business. Holloway was as good as can be. We are VERY pleased with our project!
Holloway Roofing provided exceptional service throughout the whole process. They provide a good value for the money, communicate every step of the process and left the site as clean as before they started.
Communication - Mark did an outstanding job of communicating with me throughout the whole process.
Work Done Right - I had one small issue, but it was resolved the very next day.
Schedule - Originally was quoted about 2-3 weeks to start but ended up being about 6 weeks due to weather and delays on other jobs. Once they scheduled the start date, they were spot on and communicated progress everyday.
Areas For Improvement - None
Areas Of Satisfaction - Communication and value for the money are exceptional.
Current Referrals - Not at this time but will definitely refer anyone I know looking for these type of services.
Recognized Excellence - Mark did a great job in communicating throughout the whole process keeping us informed and providing comfort that Holloway Roofing was professional and getting the job done.
Areas Of Satisfaction - I was most satisfied with Lewis and his professionalism. He always got back to me in a timely manner.
Recognized Excellence - I would like to recognize Lewis and my installers for their exceptional service. They kept things completely clean and you could not even tell they were here.
Areas Of Satisfaction - I was most satisfied with everything I said a 4 on plus their estimator who came out. He was very professional and respectful, as was another staff who they called for consultation. They were careful, patient, respectful and friendly when explaining things to me. They made sure I was comfortable and satisfied in their explanations.
Recognized Excellence - I would like to recognize Lewis P, the estimator, and the team of two who worked on the roof. They were all professional, worked well together and are efficient. There was no horsing around or joking around.
When setting up the appointment on the phone the person was very nice and accommodating. I explained that we would like a quote for a room approximately 12'X16' and that there was blood on the carpet from an accident that would need special attention. She assured me that wouldn't be a problem and we... more
The call center and initial installer was unprofessional. When I complained to the manager they did rectify it. They made it right in the end.
They are outstanding in their workmanship and personal touches.
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