They were very prompt and courteous.
This happened back in October, and we're in March. I initially wanted everything done before Christmas, and the closer Christmas got, the more I realized it wasn't going to get done. We had a trip planned in January where we were going to be gone for seven days, and we thought the flooring would be done. When we came back, the floors were just getting installed. I don't know what they were doing all of the other days. Towards the end, all we were missing was one screw for our shower handle, and it took over seven days for the contractor to deliver it and install it. It's just not very timely in my opinion.
I would absolutely recommend Highland Construction to someone and the crew that they have on staff. I would like to say Lisa Little the supervisor, she was so professional. She was very informative and anytime I had a question she was spot on and responded quickly. Once I got a project manager, he was great also. The entire staff was so on top of things. They were on top of things with the insurance company and the work they did here. Even down to the movers they had to come to pack out everything. Everybody was on top of everything. They were just great and made everything very easy for me. They were just very nice.
I was most satisfied with how good the window turned out, and that they were able to reinstall our siding. It doesn't look like anything was taken down or put up; it looks very good!
I would like to recognize Greg for his exceptional service because he was on top of everything the whole time, and Linda who worked in the office; she answered all of our questions and helped schedule everything.
Both Kenny Stewart and Angel Padila were great to work with.
I was satisfied with all areas. They did the work and did a nice job. They were courteous, professional, and nice craftsmen. Jeff Lanier was awesome to work with.
I would like to recognize Garrett Johnson.
We were most satisfied with the staff at Highland Construction, they were very knowledgeable an compassionate.
Patrick was very good, he scheduled things around our schedule and was always polite and ready to help us.The folks who did tile work and the guys who did dry wall and painting were great!
I was satisfied with the communication. I also liked that they finished the job.
Mrs. Lisa was awesome and she was my go to most of the time.
I was satisfied with their professionalism and the timeliness of the completion of the job!
I would like to recognize the whole staff for their exceptional service!
I was most satisfied with the drying process. It was quick.
Once everything got going, the work went very quickly and was well done.
I was most satisfied with their ability to show up quickly.
I was most satisfied working with Joel at Highland Construction. He was a pleasure to work with.
I was most satisfied with everything from the initial response, the quality materials to the attention to details. I am very satisfied in all areas starting from the estimate to the quality of the flooring and everything else installed, it was great. I am very happy.
I would like to recognize Austin Wurmb. I have already sent in a letter of recommendation or an "at a boy" letter to the company about him. He was always on top of everything and willing to go above and beyond just to satisfy me. He was great.
Workers were polite and professional When contacted by office personnel I was treated with respect and my concerns were met.
I was most satisfied with the professionalism of the crew.
I was most satisfied with how Ronald kept in touch and kept me in the loop as to when someone would be showing up.
Everyone at Highlands was fantastic. I could not have asked for a better company to partner with. Everyone did a superb job!
I was most satisfied with the customer service because they were professional. Everybody that I talked to and dealt with, from the estimator, to the lady on the phone, were all professional.
I was extremely satisfied with the communication between Ronald Rodriquez and myself. He had my cell phone number and always kept me abreast of the progression of the repairs and/or any delays.
They did the initial water loss job and fixed the flooring and replaced the walls that were damaged. They did a good job.
I was most satisfied in that they were very quick and efficient in replacing the vinyl in the garage area.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Highland Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys